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Liccardi Ford Lincoln - Service Center

Watchung, NJ

3.7
104 Reviews

104 Reviews of Liccardi Ford Lincoln - Service Center

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June 15, 2017

They don't service what they sell. Brand new Ford has major electrical problems. Five days of trying to call for a service appointment and they don't answer the phone or return voicemai More

by Lee L
Customer Service
Recommend Dealer
No
Employees Worked With
Nobody - they don't even answer their phones
Jun 23, 2017 -

Liccardi Ford Lincoln responded

Lee, we want you to know that customer satisfaction is a top priority at Liccardi Ford Lincoln. We would like to speak with you directly about your recent experience At your convenience, please contact our service manager, Juan Rodriguez, at 908-561-7500.

Jul 01, 2017 -

Lee L responded

I'm tired of trying to reach anyone at Liccardi Service. Phones are always going to voicemail and messages left are ever returned. How does this place stay in business? Not to worry, Malouf Ford in North Brunswick found and fixed the problem in one day. A known software bug that should have been fixed with an update before the car left Liccardi in the first place.

May 31, 2017

Worst service of my life ( 50 years old ) I had my car towed to the dealership 5/23/17 I received a phone call at 11:30 a.m. letting me know they received my vehicle. 5/25/ 17 I called the de More

by Kakarott Ss God...
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don't have my car yet dont wanna say
Jun 14, 2017 -

Liccardi Ford Lincoln responded

Kakarott, we understand how frustrating vehicle repairs can be and would like to speak with you directly to try and resolve these issues. At your convenience, please contact our service manager, Juan Rodriguez, at 908-561-7500.

April 30, 2017

Tremendous Alma in service was tremendous ! My car broke down on highway alma got me into service immediately , handled everything professially and was on the ro More

by Paulyr123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alma
May 01, 2017 -

Liccardi Ford Lincoln responded

Paulyr123, thank you for taking the time to share your review on our DealerRater page. We are glad you experienced firsthand our team’s commitment to providing exceptional customer service!

April 15, 2017

Great Experience Liccardi is reliable and quick. I continue to visit for my regular car maintanence and have never had an issue. I'm in an out in no time, all staff an More

by Dee523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lyons
Apr 18, 2017 -

Liccardi Ford Lincoln responded

Dee523, we appreciate you choosing Liccardi Ford Lincoln for your automotive needs. Please let us know if there’s anything else we can do for you.

April 04, 2017

Service Would definitely recommend him as well the dealership. Great customer service and the attention was unparalleled. Would definitely continue to purchas More

by hugo1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scoot
March 07, 2017

Service Prompt service dept. Service techs were very knowledgeable and very helpful . Eager to answer all of the questions that I had at the time of service More

by Ea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
January 14, 2017

Scott Lyons Best customer service ever by Scott Lyons at Luccardi Ford in Watching NJ. I would recommend him to everyone I know (Family and Friends). thank you Sc More

by Cturley57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lyons
Jan 15, 2017 -

Liccardi Ford Lincoln responded

Reviews like yours provide encouraging feedback. Thank you again for choosing Liccardi Ford Lincoln, and we hope to see you again soon!

September 19, 2016

amazing experience The people at liccardi ford and lincon were very helpful and friendly as i was trading in my car and getting a new one they tried to find the best car More

by Vincent koster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
scott
May 03, 2016

Maintenance on my 2013 MKZ they messed up when i leased my mkz in 2013 i put a deposit on a silver one with AWD and they gave me the silver one with FWD i didnt even see it beca More

by lewis7483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Gambino
September 01, 2015

Still having problems Clutches Still having problems, they changed the clutches fix don't work. I have to go back again to replace them for a new version. Ford is playing with the s More

by Waikita13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various
Oct 28, 2015 -

Liccardi Ford Lincoln responded

Thank you, Waikita13, for your valuable input. We take all our customer's comments seriously and we hope to do better. Please contact our General Manager so that we may ensure your experiences with our dealership are more pleasant moving forward.