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103 Reviews of Liccardi Ford Lincoln - Service Center
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January 09, 2013
I put my 2004 Ford Escape in for service on Friday, 1/4 not expecting a quick fix as my mechanic was unable to diagnose the issue. I tried calling Service dept on Saturday for a status. I was put on hold not expecting a quick fix as my mechanic was unable to diagnose the issue. I tried calling Service dept on Saturday for a status. I was put on hold, waited 10 mins, hung up and redialed. Again I was put on hold, had to hang up and redial. This time the main line put me on hold because they couldn't get a hold of Service, they transferred me and I got a voice mail. Eventually I got a status from a woman after a GREAT deal of frustreation. Monday & Tuesday a man was answering and was prompt courteous and helpful. Tuesday he told me (virtually promising) he should have a loaner Wednesday morning. I called today, Wednesday morning, and the woman answers and tells me they have no loaners!!!! I AM BEYOND FRUSTRATED!!!!!!!!! THIS IS THE LAST TIME I USE LICCARDI for servicing my vehicle!!!! Finally got through to Ray and feel much better. Service experience would be much better if this woman didn't answer the phone. I would rank service 4 or 5 if not for her. More
by gregfam5
Employees Worked With
service dept
January 02, 2013
my experience with them has not been a good one. i took my 2006 mercury mountaineer in for service and they said i needed brakes tires and a radiator, so i waited about a week or two and they changed the r my 2006 mercury mountaineer in for service and they said i needed brakes tires and a radiator, so i waited about a week or two and they changed the radiator and calls me and says the car is ready i said ok how much is it he said 800 and change i forgot the exact amount then i go i thought you said it was covered under extracare he goes you have extracare you should had told me. then i took it in for an oil change which i shouldnt have done because they didnt really check it they drew lines down all the boxes on my multi point inspection paper and put a black oil change sticker in my window it doesnt have the name of the dealer or when i should have it serviced again. and a few days ago i was at a stop light the car stalled and now when i idle i get this hard shaking coming from the engine. i should had went to Malouf Ford Lincoln instead...they are a lot better when it comes to doing a multipoint inspection More
by brandon414
Employees Worked With
Ray and David
December 21, 2012
i had trouble w my 97 expedition had it towed to the dealership to have it repaired it took them all week to get car back by the way im from al. got truck back loaded up and was on my way home from doin dealership to have it repaired it took them all week to get car back by the way im from al. got truck back loaded up and was on my way home from doing some huricain disaster work made it about 150 miles truck had the same problem i paid this dealer to fix so they tell me to get it to any ford dealership that they would cover the cost of second repair couldnt find another dealer that could get it in so i left the car at a hotel came home got my truck and trailer drove 15 hours back to pa. loaded it up drove 15 hours home and took car to another dealer only took them on day to fix it now lucarrdi says they will not cover cost due to it was not the exact thing i paid them to fix what i paid them to do was fix my vehicle they didnt now after missing the holidays w my family 500$ in fuel and 30 hours of driving to get my expedition home they back out of there word and as soon as christmas is over im going to contact my attorney and try to get reimbursed for all my trouble and expences More
by tyler allen
Employees Worked With
i dont remember names but one was the service manager
