Liccardi Ford Lincoln - Service Center

10am app. Arrived on time, No one greated me. Three employees sat there on their phones not even looking up. Went to check in and the receptionist told me to g Arrived on time, No one greated me. Three employees sat there on their phones not even looking up. Went to check in and the receptionist told me to get paperwork from one of the guys outside. Went back out and had one of the employees check me in. Left at 10;30. Called at 12:30. was put on hold. Told they would call me back. Called again at 1:30, was told the car would have to stay till 12 the next day. I told the service manager I'm coming down to pick the car up. Put on hold again. He came back to tell me their working on it and it would be finished by 4. Finally left at 5:30 with the car. This was warrantee work changing the front shorty brake lines. I'm a mechanic. This should take app. one hr to complete. More

Their service department is great. Really fast and helpful. Came in for an oil change and was in and out. Thanks Danny! Really fast and helpful. Came in for an oil change and was in and out. Thanks Danny! More

Your service department is terrible they had my truck for two days they left my floormat filthy dirty they delivered my car to my home two hours later than they were supposed to And this is how you treat a g two days they left my floormat filthy dirty they delivered my car to my home two hours later than they were supposed to And this is how you treat a good customer that brought or least eight vehicles since 2014 More

My stars apply to this one service experience, not the dealership as a whole. Brought my F150 in for service. Seemed to be having an electric issues with it. Dropped it off the night before for a 9AM appt dealership as a whole. Brought my F150 in for service. Seemed to be having an electric issues with it. Dropped it off the night before for a 9AM appt. Missed a call from Harold in the service department at 10:02AM. Called back 23 minutes later, no answer so i left a message. Never got a call back, so I called again at 11AM...and again...and again...and again. I called a total of 8 times throughout the day, leving voice mail, messages taken by people, even asked if he could be paged. Finally spoke with him at 4PM. Nothing had been done on my truck. Wanted to ask me questions, even though I set the appointment, gave all the info when I did, reitterated it on the envelope when I dropped my key. Ended up having to leave it overnight. I was told I would get a call by 11AM the next morning. Never did. Called at 11:30, again at 12PM and finally at 2:25 I spoke with Harold who told me the car would be ready around 3PM. Without the truck for two days...I can live with that. My issue is with the lack of response to all my calls. Maybe if they were returned, I would have gotten my truck back on the first day. Bought the truck there so I decided to service it there. There are dealers closer to my house. I think they will be getting my business the next go around. More

Helpful knowledgeable and very curtesy and patient with me. They took back my previous car with no problem me. They took back my previous car with no problem More

We have bought several cars at Liccardi in Watchung over the years and was always treated with respect. the salesperson is also always courteous and helpful. As for the service department, they too are a the years and was always treated with respect. the salesperson is also always courteous and helpful. As for the service department, they too are alway s helpful. Our children now buy their cars at Laccardi. More