Liccardi Ford Lincoln
Watchung, NJ
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400 Reviews of Liccardi Ford Lincoln
Excellent Service Took my vehicle in for Service my Tire Pressure Light was on. Alberto was the gentlemen that I was speaking with and he took care of issue. He was ver Took my vehicle in for Service my Tire Pressure Light was on. Alberto was the gentlemen that I was speaking with and he took care of issue. He was very helpful and understanding. More
Great service! Brought my 2012 focus in for an oil change, Alberto in service greeted me very polite and professional . I was told I needed a 60 thousand miles servi Brought my 2012 focus in for an oil change, Alberto in service greeted me very polite and professional . I was told I needed a 60 thousand miles service . Alberto helped me out with the bill and showed me it's not all about money it's about helping the customer service there vehicle even got my car washed without asking ..There's a big change in the service department and I'm happy,even the coffee and muffins were offered . I will be returning for service at liccardi Ford keep up the good work and great service! More
Awesome Customer Services I brought my Ford Explorer in for services due to someone sold my driver side mirror. Although, I was not happy with the price. I was very pleased wit I brought my Ford Explorer in for services due to someone sold my driver side mirror. Although, I was not happy with the price. I was very pleased with the customer services. The receptionist was very pleasant and greeted me with a warm hearted smile. She directed me to the services department before I was able to leave a gentlemen came out of his office an introduced his self as the new director. Mr. Robert Ventura greeted everyone who was waiting for services with a warm smile and a friendly hand shake. I have purchased many cars from Liccardi and never once meet such a amazing person and team of awesome people. I want to thank Jeremy for taking the time out to installed the mirror after hours and Robert Ventura thank you for your hospitality. Great Job!!! Keep being amazing. Vivian Green More
Worst experience ever I Had transmission fluid leak and failed around Liccardi so towed it there for fixing the problem. They charged me $1800 to fix it and I paid it. Tw I Had transmission fluid leak and failed around Liccardi so towed it there for fixing the problem. They charged me $1800 to fix it and I paid it. Two days later, it leaked again and I had to send it back to fix the leaking again! Two days later, they called me and asked me to pick up the car because they fix it. I got the key and start the car with air condition, however, it gives me super hot air! I drove about 10 mins, but it still hot air! I took it back and they told me they forgot to refill the Freon after empty it! Outside is over 90 F! I am still waiting them to fill the Freon, but really disappointed! Should never stopped at Liccardi! Learn my lesson please! More
Avoid this Dealership at All Costs I recently brought my Ford Escape in for the works and was happy with the service. I then had brought my car in for a service recall for my side door I recently brought my Ford Escape in for the works and was happy with the service. I then had brought my car in for a service recall for my side door hatch which required taking all my door handles off. When I picked up my vehicle, I noticed my driver side unlocking door sensor was not working. I called to set up an appointment for them to fix it. After waiting all day at the dealership, I was informed that my sensor was bad and I had to pay over $600 dollars to get it fixed. I spoke to Ford and a couple other dealerships and was told that I shouldn’t have to pay anything since Liccardi either damaged my sensor or didn’t connect it correctly plus I have full coverage warranty till July 2018. I spoke with Paul (The service manager) and he said he could repair it for me at cost which would be $250 dollars and wanted me to come to the dealership at 10am so he could take a quick look and it would take 15 mins. I took off of work to go to the dealership and when I arrived the receptionist informed Paul that I was there. I waited for an hour until I eventually saw Paul, who ignored me, and reminded him I was there to see him. Apparently, he didn’t remember that we had setup an appointment. I then dealt with Jeremy who was then assisting me. Jeremy, looked in his computer for the warranty part coverage and had trouble locating the part on his computer. He then told me to call him the next day and he would try to find out. I called the following day 2x and left him a voice message with no response back. I then decided to call the general manager Doug and left a voice message with him to give me a call in regards to my service complaint. Of course, I didn’t receive a call back from him as well. I myself am a manager and providing great customer service is the goal on an everyday basis at my job. I truly have to say that Liccardi is the worst. Thank you for damaging my car and I will make sure that all my friends and family members avoid Liccardi at all costs. More
Agreed different price and tried to sell higher later We met the Sales guy Earle James and negotiated on a Mustang and we both agreed at a price and said we would come back the next day. When we went the We met the Sales guy Earle James and negotiated on a Mustang and we both agreed at a price and said we would come back the next day. When we went the next day, Earle was quoting a higher price than what he agreed on and we wanted to see his manager, Gino Marfuggi showed up. Gino kept arguing, shouting and later literally yelling over the high price over and over without listening to our side of the conversation. Very rude and arrogant. No value given to the customer and no room for customer service. More
Superb Customer Service! I've now purchased two vans from Liccardi Ford and both experiences were really good. Very quick turnaround on questions I had and Gino and Doug were I've now purchased two vans from Liccardi Ford and both experiences were really good. Very quick turnaround on questions I had and Gino and Doug were really helpful. I can't express how great the customer service was and how I really felt valued and got what I wanted. I've also used Liccardi for service to my vans and the technicians are really good, and the customer service with the manager, Paul, was great as well. Its very hard to find a good consistent place to go for service and oil changes, so I am glad I have found Liccardi. More
Stay away! STAY AWAY FROM THIS PLACE! If I could give a negative amount of stars I would. Bought a used vehicle that I was told was in excellent condition. Sta STAY AWAY FROM THIS PLACE! If I could give a negative amount of stars I would. Bought a used vehicle that I was told was in excellent condition. Started the car on the lot after the sale, all the warning lights went on. I was told "Not to worry. This is a simple electrical fix. We will do it on Saturday". That was 4 months, 528 miles round trip for 6 service appointments and nothing has changed. Warning lights just come on and off making me feel unsafe in the car. I was told on six occasions that my car would be fixed and that a courtesy check had been done. Aside from resetting the computer and addressing a recall, not another thing that was said was done. It was almost comical to hear how Rob, Scott and Doug responded to my phone calls/questions before they could get their stories straight. I am amazed by the lack of honesty but perhaps shouldn’t be after reading the prior complaints and court decisions against the dealership on the Consumer Complaints website. I only wish I knew this before stepping into the showroom to spend my hard earned money. I was totally taken advantage of and lied to. Liccardi refused my repeated requests to buy back the car since they cannot seem to fix it. All I have ever been offered is another service appointment. I think 6 is more than enough. I am still waiting for them to do the right thing and take the car back. I obviously cannot sell it in this condition as unlike them, have a conscience. More
NEW EXPLORER Allen Saltz was a courteous and got us a fair price. and a pleasure to work with. when we ready to buy my husband's new truck, Allen is who we are goi Allen Saltz was a courteous and got us a fair price. and a pleasure to work with. when we ready to buy my husband's new truck, Allen is who we are going to use. More
THE BEST DEALER I just got a brand New ford F150 . The costumer service , sales person and manager was amazing , the gave me all the best to bring my ford with me to I just got a brand New ford F150 . The costumer service , sales person and manager was amazing , the gave me all the best to bring my ford with me to home , I am very happy , they help you guys a lot , they explain so well ,about the plans , cars , financing . I high recommend this dealer. More