Liccardi Ford Lincoln | Page 35

Bought a used, semi-low mileage 2001 Escape "as-is" and was told the car was running perfectly and in great condition. I was even supplied with a Carfax report to prove it. "It's never even had "as-is" and was told the car was running perfectly and in great condition. I was even supplied with a Carfax report to prove it. "It's never even had or needed any tune ups", a quote by the dealer that I'm now seeing may have had some cryptic message behind it. Not even one hour after driving the car off the lot and the check engine light came on and the vehicle was misfiring. The vehicle needed a new coil package in the third cylinder, all new spark plugs, and a new intake manifold, a combination of repairs costing more than $400...all within less than two days of owning the car!!!! I HIGHLY doubt that this was the first time the check engine light came on for this problem, considering all you have to do is disconnect the battery and the light goes off from about 30 miles or so, just until you can get far enough away from the dealership that they can deny any knowledge of a problem. My mechanic has had first hand experience dealing with this dealership and, based on his dealings and recommendations, I will never be going to this dealership again, nor ever recommending it to anyone. I barely trust this place enough to put on my license plates. While I understand the "as-is" status when buying a used vehicle, I would like to assume that when I go to a dealership, I would receive some level of honesty about a huge investment I'm about to be making. I feel pretty offended that a car might have been purposefully sold with something wrong with it without the dealership disclosing the nature of the repairs that needed to be made. The word "unethical" barely scratches the surface of what this dealership is about. Make sure you check in with the Better Business Bureau before you head out to this dealership...there's a list of 13, soon to be 14 consumer complaints against them in the past three years. Fact. More

we received courteous service. we received courteous service. we received courteous service. we received courteous service. we received courteous service. we received courteous service. we received cour service. we received courteous service. we received courteous service. we received courteous service. we received courteous service. we received courteous service. More

Overall time to complete purchase transaction was extensive with poor communications as to reasoning. No one gave us their business card for future reference. Info that was to be faxed to our insu extensive with poor communications as to reasoning. No one gave us their business card for future reference. Info that was to be faxed to our insurance agent for insurance was not done until a second request was made. Requested salesperson to advise us when a cargo mat was available. Did not get call from him. Had to call Service/parts department to find info out ourself. Sales person never mentioned the 3yr service info. Overall experience was stressful. More

I brought my 2011 Explorer to Liccardi Ford because I received a letter from Ford to have a couple things looked at ("Customer Satisfaction Program" AKA Recalls). When I called for an appointment, David received a letter from Ford to have a couple things looked at ("Customer Satisfaction Program" AKA Recalls). When I called for an appointment, David answered the phone. He was very pleasant and extremely helpful in explaining what the letters were all about. He set me up with an appointment that was convenient for me and set me up with a loaner vehicle so I can get to work while the service was being performed. On the day of my appointment, David greeted me with the same friendly demeanor and I was in and out and on my way to work in no time at all! He had my paperwork and the loaner ready and waiting. He called me early afternoon to let me know that my car was ready and that I can come in by 5 to return the car to him or 8 and return the car to the cashier. This was such a wonderful option! I didn't feel that I had to rush to leave work just to be sure that I'm to the dealer on time to return the car. Dealing with Liccardi Service was a breath of fresh air ... all dealerships should take tips from this one - especially from David! Thanks Liccardi and David in the Service area! I will be back as you are now my dealership of choice for service of my Explorer AND will be for my F150 as well! More

I have purchased 3 vehicles from Liccardi Ford. Two in the past 10 months. They offered a great price on both recent transactions. So that cut down the time of the whole sale. They moved efficiently, and the past 10 months. They offered a great price on both recent transactions. So that cut down the time of the whole sale. They moved efficiently, and were very helpful and pleasant. More

the sales people were very helpful and wanted me to get everything i wanted in the deal for a great price. i would tell people this is the dealer to go to everything i wanted in the deal for a great price. i would tell people this is the dealer to go to More

I was pleasantly surprised at what a great experience I had buying my new ford edge. everyone was helping me buy the edge at the best price possible. the car rides like a dream. I am very satisfied with m had buying my new ford edge. everyone was helping me buy the edge at the best price possible. the car rides like a dream. I am very satisfied with my ford edge. More

why i have to rate, cause as we enter we got warm welcome and instant attention by sales team, take cares of what kind of our needs are, got good deal and car. and instant attention by sales team, take cares of what kind of our needs are, got good deal and car. More

Never, ever buy a used car as is from this dealer "as is". We were verbally promised that anything wrong w/the car we were purchasing would be fixed once looked at by our mechanic, as a condition of "as is". We were verbally promised that anything wrong w/the car we were purchasing would be fixed once looked at by our mechanic, as a condition of purchasing it "as is." This was untrue. We could not get a factory warranty because of the miles on the car we were told. Once they had our signature, they did not fulfil their verbal promise to fix a brake issue. They went back to the "as is" and said that our signature was the commitment, not their verbal assurance to fix anything a certified mechanic found as an issue. We are not mechanics, and feel we were definitely taken advantage of. We are very disappointed with their decision to not uphold their commitment to make the repair that we even told them about (indicator light came on when driving off the lot), and will not be a repeat customer. More

I was told during the buying process I would receive one complementary oil change. I can change the oil myself, but I brought it in because I wanted them to check out the rear suspension, so I figured I'd complementary oil change. I can change the oil myself, but I brought it in because I wanted them to check out the rear suspension, so I figured I'd get a free oil change (at 3000 miles) while I was there. I had a squeaking noise when the rear suspension traveled a fair amount (small bumps usually didn't cause it), so I asked them to check it out. They lubricated some bushings, changed the oil and gave it back to me. The whole process took probably 2 and a half hours because they don't actually schedule appointments, they just tell you to come in. My actual service probably only lasted 20 minutes. They charged me for the oil change and lubrication, and when I told him I was promised a free oil change, he said "we don't do that here, which salesman told you that"? At that point I was pretty angry, and what didn't help the fact was that the rear suspension was still squeaking, even on the way home from the dealership. I will not be returning there. Edit: Forgot to mention, recommended oil change for the car is 7500-10000 miles under normal usage as stated in the manual, and the sticker they put up in my car after they changed the oil was a 3100 mile interval. More