Liccardi Ford Lincoln

Worst experience ever Worst car buying experience ever. I bought a used van at Liccardi Ford. My saleswoman Bryce was good but that was it for customer service. It's been 2 Worst car buying experience ever. I bought a used van at Liccardi Ford. My saleswoman Bryce was good but that was it for customer service. It's been 2 months and they still haven't got my plates and the also can't find the title for my van to even get me the plates. I've called multiple times and left messages on the managers voicemail that I did get to speak to once 4 days ago when he told me he would call me right back. Since then I've been transferred around and even got the privilege to speak to Gino who told me “well I don't know what you want me to do about it this is the first I'm even hearing of this. “ I was also told that it would be illegal for them to give me a third temporary plate but that I could just drive the van for now and they would pay for my tickets. So it's ok for me to go break the law and possibly get my work van impounded for driving an unregistered vehicle but you can't give me a third plate. They've had two months to figure this out and it has seemed to me that there is no sense of urgency still to get it figured out. I'll never purchase another vehicle here and would not recommend anyone to buy a vehicle from Liccardi Ford. More

Awesome Customer Services I brought my Ford Explorer in for services due to someone sold my driver side mirror. Although, I was not happy with the price. I was very pleased wit I brought my Ford Explorer in for services due to someone sold my driver side mirror. Although, I was not happy with the price. I was very pleased with the customer services. The receptionist was very pleasant and greeted me with a warm hearted smile. She directed me to the services department before I was able to leave a gentlemen came out of his office an introduced his self as the new director. Mr. Robert Ventura greeted everyone who was waiting for services with a warm smile and a friendly hand shake. I have purchased many cars from Liccardi and never once meet such a amazing person and team of awesome people. I want to thank Jeremy for taking the time out to installed the mirror after hours and Robert Ventura thank you for your hospitality. Great Job!!! Keep being amazing. Vivian Green More

Worst experience ever I Had transmission fluid leak and failed around Liccardi so towed it there for fixing the problem. They charged me $1800 to fix it and I paid it. Tw I Had transmission fluid leak and failed around Liccardi so towed it there for fixing the problem. They charged me $1800 to fix it and I paid it. Two days later, it leaked again and I had to send it back to fix the leaking again! Two days later, they called me and asked me to pick up the car because they fix it. I got the key and start the car with air condition, however, it gives me super hot air! I drove about 10 mins, but it still hot air! I took it back and they told me they forgot to refill the Freon after empty it! Outside is over 90 F! I am still waiting them to fill the Freon, but really disappointed! Should never stopped at Liccardi! Learn my lesson please! More

Avoid this Dealership at All Costs I recently brought my Ford Escape in for the works and was happy with the service. I then had brought my car in for a service recall for my side door I recently brought my Ford Escape in for the works and was happy with the service. I then had brought my car in for a service recall for my side door hatch which required taking all my door handles off. When I picked up my vehicle, I noticed my driver side unlocking door sensor was not working. I called to set up an appointment for them to fix it. After waiting all day at the dealership, I was informed that my sensor was bad and I had to pay over $600 dollars to get it fixed. I spoke to Ford and a couple other dealerships and was told that I shouldn’t have to pay anything since Liccardi either damaged my sensor or didn’t connect it correctly plus I have full coverage warranty till July 2018. I spoke with Paul (The service manager) and he said he could repair it for me at cost which would be $250 dollars and wanted me to come to the dealership at 10am so he could take a quick look and it would take 15 mins. I took off of work to go to the dealership and when I arrived the receptionist informed Paul that I was there. I waited for an hour until I eventually saw Paul, who ignored me, and reminded him I was there to see him. Apparently, he didn’t remember that we had setup an appointment. I then dealt with Jeremy who was then assisting me. Jeremy, looked in his computer for the warranty part coverage and had trouble locating the part on his computer. He then told me to call him the next day and he would try to find out. I called the following day 2x and left him a voice message with no response back. I then decided to call the general manager Doug and left a voice message with him to give me a call in regards to my service complaint. Of course, I didn’t receive a call back from him as well. I myself am a manager and providing great customer service is the goal on an everyday basis at my job. I truly have to say that Liccardi is the worst. Thank you for damaging my car and I will make sure that all my friends and family members avoid Liccardi at all costs. More

Agreed different price and tried to sell higher later We met the Sales guy Earle James and negotiated on a Mustang and we both agreed at a price and said we would come back the next day. When we went the We met the Sales guy Earle James and negotiated on a Mustang and we both agreed at a price and said we would come back the next day. When we went the next day, Earle was quoting a higher price than what he agreed on and we wanted to see his manager, Gino Marfuggi showed up. Gino kept arguing, shouting and later literally yelling over the high price over and over without listening to our side of the conversation. Very rude and arrogant. No value given to the customer and no room for customer service. More

Superb Customer Service! I've now purchased two vans from Liccardi Ford and both experiences were really good. Very quick turnaround on questions I had and Gino and Doug were I've now purchased two vans from Liccardi Ford and both experiences were really good. Very quick turnaround on questions I had and Gino and Doug were really helpful. I can't express how great the customer service was and how I really felt valued and got what I wanted. I've also used Liccardi for service to my vans and the technicians are really good, and the customer service with the manager, Paul, was great as well. Its very hard to find a good consistent place to go for service and oil changes, so I am glad I have found Liccardi. More