Libertyville Hyundai

Horrible sales experience! We ended up going to a different town and different dealership to buy. Our test drive included a disruptive salesperson in the back seat so we coul We ended up going to a different town and different dealership to buy. Our test drive included a disruptive salesperson in the back seat so we couldn’t privately discuss anything without him chiming in. We’re in our 50’s with flawless driving records. Do we need an escort?!!, Our sales rep was “roachy” and relies on high-pressure tactics rather than letting the car speak for itself. We even had to wait for the store manager to supposedly “Thank us for coming in” when in reality, he asked, “So what time will you be back tomorrow?” (Um. NEVER!). If I didn’t know better, I would think they were filming a spoof on how not to get one’s business. More

Zero stars should be an option. Purchased a car in September with the intention of shipping overseas. I was told the title would take 6-8 weeks. No vehicle can be shipped overs Purchased a car in September with the intention of shipping overseas. I was told the title would take 6-8 weeks. No vehicle can be shipped overseas without a title. The sales and finance team were well aware of these plans and knew we needed the title quickly. I received endless emails asking for referrals for their dealership but not a single update on my paperwork, which was delayed. It took multiple phone calls over a 2.5 month period to finally get the paperwork submitted. Once received by the state of Illinois, the title was issued in just over 2 weeks. A three month delay due to... I have no idea because no one ever gave me a straight answer or taken ownership of their fault in the matter. Save yourself the hassle, take your money and business elsewhere. More

I purchased a palisade from Hyundai Libertyville a couple years ago and bought out my lease so decided to purchase some warranties. At the time I was told I could cancel them at any time. Since, we've had so years ago and bought out my lease so decided to purchase some warranties. At the time I was told I could cancel them at any time. Since, we've had some car issues and none seemed to be covered under the warranties we decided to cancel the warranties. I called to cancel and was told I had to come in person to sign paperwork. Fine. I went in person on 6/20/24 to sign papers. I do not live close. Today it's 8/22/24. After going in person and calling 7x, they still have not canceled my warranty. I'm still paying monthly. No one will return my calls. This is so unprofessional. While we really like the Palisade, I will never be back to this dealer. More

Recently bought a used car from this shop. We noticed that it had some scratches from what looked like a minor side swipe on one side. Before agreeing to purchase, we asked if those scratche We noticed that it had some scratches from what looked like a minor side swipe on one side. Before agreeing to purchase, we asked if those scratches could be removed, otherwise we were not interested in the car. We were told yes, no issue. We came back to pick up the car over the weekend, but before doing so, my husband called to confirm the scratches were removed. We were told yes, they were taken care of. We show up to pick up the car and the scratches were still there. They then took the car to their detail center and said all fixed. I asked if they were going to come back the second the car was washed and was told No. Went to get the car washed today and guess what magically re-appeared, all of the scratches. So now we have to take this car to a body shop. Very unsatisfied with their service. They meet all the stereotypes of used car salesmen. Would never use unless you like being lied to. More

I am quite pleased with the ease Libertyville Hyundai provided to setup the appointment online. provided to setup the appointment online. More

Came in for regular service, was taken care of by Anthony. He was exceptional! Went out of his way to explain things and be helpful. Thank you Anthony!! Anthony. He was exceptional! Went out of his way to explain things and be helpful. Thank you Anthony!! More

Alexis was friendly and professional. Great Customer Service representative. Awesome representative of the dealership. Thumbs up!!! Great Customer Service representative. Awesome representative of the dealership. Thumbs up!!! More

John was person who registered me for my first service of my new car. He was personal and professional. I will be back. my new car. He was personal and professional. I will be back. More

I’ve been going to this dealership for the last two years and I’ve always gotten excellent service! and I’ve always gotten excellent service! More

Mike was very good at getting me in and out quickly. Very considerate on a busy Friday. Very considerate on a busy Friday. More