Libertyville Chevrolet

I am a pain in the butt customer. I wanted something very specific and I would accept nothing less. They not only found the car, went and picked it up in another state and then they were nothing less b very specific and I would accept nothing less. They not only found the car, went and picked it up in another state and then they were nothing less but excited for me to receive the car of my dreams. They were, at every moment of this process, courteous, helpful and accommodating. I will recommend this dealer, and especially James and Brad to EVERYONE I meet. Kimberly Braden More

Late in October 2009 I was in Libertyville visiting Late in October 2009 I was in Libertyville visiting family when my 4 wheel drive engagement failed for my 2004 Tahoe Z71. I asked my brother, who l Late in October 2009 I was in Libertyville visiting family when my 4 wheel drive engagement failed for my 2004 Tahoe Z71. I asked my brother, who lives in Libertyville which dealership he might recommend and he indicated that Libertyville Chevrolet had a very good reputation locally. I took him at his word and took my car to the dealership for service. My first impression was excellent as the service writer immediately indicated that a loaner car would be available to me while my vehicle was repaired. He did this without any hesitation. My Tahoe was covered under a service warranty thru AutoGuard, which the service writer handled entirely, eliminating any issues of paperwork and explanations to the insurance company. They repaired my four wheel drive, replacing the encoder motor for the 4 wheel drive engagement and it came in real handy recently here in Virginia when we received a record snowfall. It has not failed since and I am consequently very satisfied with the work done. The service tech also found a leak in the HydroBoost power brake unit that I was aware of, but had not made the service technician aware of, which I thought was a real nice catch. Libertyville Chevrolet took care entirely of the insurance claim on this as well. They additionally checked over the entire vehicle for any other issues and provided me with a detailed report at no additional cost to me. I had them perform some much needed 50k service items that were in the list items that would require service soon. I was very aware of the state of my truck as I have friends that own a service station and work as certified auto technicians here in Virginia who have had the truck in for inspection on a number of occasions. Libertyville Chevrolet was very accurate and thorough in their assessment of the service needed for the vehicle. The people at Libertyville Chevrolet were very pleasant to work with, the service was top notch and done correctly and thoroughly the first time (Always a good thing!). This was by far the single best experience I have had at ANY Chevrolet dealer, and I have owned Chevrolet cars and trucks for more than 20 years, so that is saying quite a bit. More

This is the second car I have purchased from Doug Nykel at Libertyville Chevrolet. The first one was a used car and this one is a new one. I was very impressed the first time because Doug asked me some q at Libertyville Chevrolet. The first one was a used car and this one is a new one. I was very impressed the first time because Doug asked me some questions to understand what I was looking for and only showed me cars that suited my needs. He did not waste my time. So, 3 years later, when I was interested in a new car, I knew who to go to. Again, Doug helped me find exactly the car to suit my needs. The next step was the paperwork and financing, and I was very impressed with David Rubin's dedication to finding the best financing for me and to making the paperwork portion smooth and comprehensible. At every step of my visit, I was treated with courtesy, respect, and professionalism by everyone at the dealership, including the owner. I gladly and enthusiastically recommend Libertyville Chevrolet to anyone. More

After many years of myself and other family members puchasing Chevrolets at another Chevrolet Dealership I noticed as well as another member of my family changes in the attitude of the sales department puchasing Chevrolets at another Chevrolet Dealership I noticed as well as another member of my family changes in the attitude of the sales department and the service department. I purchased a car that had window weather stripping problems. This dealership replaced it 4 times and my drivers side window was still coming out of it. It was recommened to me that I go to Libertyville Chevrolet. I got to Libertyville Chevrolet at about 3:45PM where I was greated by Giaco Fuentes and he told me that I should go into there waiting room and he woulg get back to me. Giaco Ruffolo asked Danny their Technician if he would stay because his shift was over and look at my car because he was very knowledgeable on Chevrolet Cobalts. What they found was terrible. The entire fix from the other dealership was wrong and make shift. When they had everything apart they should me what they did and I was shocked. They gave me a loaner car which was even equipt with an I pass!!!! Rigo told me that he would call me by 10:00AM the next morning and let me know what was going to happen with my car. Before 10:00AM the next day I received a call that my car was ready! I was in shock and so happy. What they did is over nighted the needed parts and fixed the window the way it was meant to be done from the factory. I WILL NEVER GO TO ANY OTHER DEALERSHIP THAN LIBERTYVILLE CHEVROLET!!!!!! More

From the owner to the finance officer to the salesman this is a top shelf dealership. They worked hard to get my business and I got a good deal. No haggling and no "fuzzy math". Doug, our salesman, spe this is a top shelf dealership. They worked hard to get my business and I got a good deal. No haggling and no "fuzzy math". Doug, our salesman, spent several hours patiently going through all the features of our car. I would highly recommend them. More

Im personally not a fan of buying used cars from dealerships but it turned out they had the exact car I wanted. I really can only speak for they guy who showed me the car and brought me around. His dealerships but it turned out they had the exact car I wanted. I really can only speak for they guy who showed me the car and brought me around. His name is Jon Berna. I believe he is the internet sales manager, but also works some front sales too I assume. He was knowledgeable, straitforward, and asked what I wanted. He didnt try to push me into anything outside of my needs. I would rate him an A+ and will no doubt ask for him if I were to be in the market for another car. There was another guy who I did all the paperwork with, I only know his first name or what they called him, which was Manny. He was pretty cool too. I gave the ratings above pretty much because of my experience with Jon. It all starts from the salesman, and he didnt dissapoint. Im pretty sure I got a great price also on my Trailblazer SS. It helps that I love the car too. More

It is rare to find a dealership that conducts business in It is rare to find a dealership that conducts business in such a professional and pleasant manner as Libertyville Chevrolet. With so much competitio It is rare to find a dealership that conducts business in such a professional and pleasant manner as Libertyville Chevrolet. With so much competition out there, Libertyville Chevrolet has made it easy to choose them to purchase my new 2010 Traverse. The sales team that I had the pleasure of dealing with (Jim and Doug), were professional, knowledgeable and most importantly not pushy. They were able to provided me with the vehicle that I wanted, all the options that I needed, at a price I was happy with. After finalizing the deal, the level of customer service was even more impressive. Doug, did not just move onto the next potential customer. He took the time to help familiarize myself with my new vehicle. He responsed to all my questions/ concerns if not immediately, then in a timely manner. He helped explain all the different optional services available at the dealership, only to follow up with me, again in a timely manner, to make sure that I didn't have any additional questions or concerns. These are all basic actions (although much appreciated) that are almost always overlooked by an average sales/ service organization. Thank you for a job well done. More

The team at Libertyville Chevrolet is top notch. The entire team is very organized, collaborative and have a superior focus on their customers. We were extremely pleased with their assistance in procure entire team is very organized, collaborative and have a superior focus on their customers. We were extremely pleased with their assistance in procurement of our new 2010 Chevrolet Equinox. On a separate note, keep up the great work. GM has really stepped up the design and functionality of new vehicles. I elected to purchase the Equinox over a Lexus based on ride, functionality and especially "exterior appearance". Enjoy the holiday season, Regards, Tim & Renee Carrigan tcarrigan123@comcast.net More

This dealership is among the best when dealing with customers. Everything in that store is about satisfying the end consumer and the products are worth the look. I was coming off lease with a Toyota customers. Everything in that store is about satisfying the end consumer and the products are worth the look. I was coming off lease with a Toyota and looked at Audi, Volvo, Ford, and Cadillac and the Chevy Traverse won easily. With cars being harder to come by due to our economic condition, these guys worked hard to get the car and color that we wanted. I have referred business to them resulting in sales for Libertyville Chevy. These people will go to great lengths to make you a client. I had no curve balls thrown at me and they made it clear that they valued my business. Other car dealerships should do the same. More

Both employees treated me with respect. They were very informative and really worked hard on making sure I got exactly what I wanted with my vehicle purchase. They also went above and beyond with customer informative and really worked hard on making sure I got exactly what I wanted with my vehicle purchase. They also went above and beyond with customer service. I would definitly recommend this dealership to everyone I know. More