Libertyville Chevrolet

Overall the experience was very good. We had met Rob Kesler at the Chicago Auto Show from Explorer Conversion Van. We had a 2002 conversion van and we knew we wanted a 2011 AWD 1500 Express Van. We like Kesler at the Chicago Auto Show from Explorer Conversion Van. We had a 2002 conversion van and we knew we wanted a 2011 AWD 1500 Express Van. We liked Explorer quality workmanship and the sales people at th show were very attentive and informative. They told us to go to Libertyville Chervrolet to order exactly what we wanted and told us to contact John Pondell. Rob was in contact with John during the show. My wife wanted to drive one before we decided to order one. We had been thinking about downsizing but decided we really liked the ultimate space and with our lifestyle, it was still the best fit. Our old van was 2 wheel drive. My wife was very impressed with the AWD for performance, especially braking and swerve control. John was very attentive, informative about the products, let us have a long test drive (including finding some ice to drive on), and went through the order line by line. There was a slight issue with the overall height of the van and some miscommunication but that all got worked out through John and Explorer Van. When we took delivery of the van last Wednesday (March 2, 2011), it was perfect. John went through the van, explained the features and offered my wife and I to call him if we had further questions. Manny, in Finance, was also a real pleasure to work with. He explained all the warranty options and protective packages. We negotiated a deal that satisfied all of our needs. We kept our other Chevy van for 167,000 miles and we expect to keep this one just as long. Thank you for a very good experience. We have purchased other Chevrolet products from other dealers over the last 45 years and , right now, Libertyville Chevrolet has been the best experience overall. We met Steve Baker (Service Manager) and he was very friendly and welcoming too. Sincerely, Susan and Doug Allen More

I got a great price on my new Chevrolet Cruze Eco. The staff was very friendly and helpful. They had a manual transmission Eco in stock for me to try out and it handled really nicely. An Imperial Blue m staff was very friendly and helpful. They had a manual transmission Eco in stock for me to try out and it handled really nicely. An Imperial Blue manual transmission Eco is hard to find and I was willing to do a factory order but they found one and had it shipped over in less than a week. Libertyville Chevrolet came through for me. Now I'm saving a bunch of $$$ on gas. More

Very Great Services. We are very Satisfied with the service that was given to us. And the choices in vehicals was a nice size. Yes I will be extremely edgar to refer Libertyville Chevrolet to others. M service that was given to us. And the choices in vehicals was a nice size. Yes I will be extremely edgar to refer Libertyville Chevrolet to others. Mr. John Pondell. Was a delight to work with. Especially with the Military Program. My son was much happier with the service from Mr. John Pondell, Andrew Richter, Manney Reyes & Rigo Fuentes. It was way worth the hour and eight minute drive to Libertyville Chevrolet then, the thirty minute drive to world Hyundia Thanks Libertyville Chevrolet. Ms. M. Beeks More

All of the employees treated my family and myself with respect. They listened to my concerns and appeared to bargain in good faith. They were friendly, knowledgable, and low pressure. They put $70 of fuel respect. They listened to my concerns and appeared to bargain in good faith. They were friendly, knowledgable, and low pressure. They put $70 of fuel into the vehicle for me. My new van needed some minor service and they simply asked, "When can we get the van in and fix these issues for you?" I brought it in twice, and each time they provided a free loaner that was big enough to carry my family of 6. They followed up each visit with phone calls to make sure I was satisfied. I have had terrible experiences at two other Chevy dealers and my experience at Libertyville has been hands-down a good and enjoyable one. More

The sales process was enjoyable and without the high pressure consumers come to expect. We were able to come to fair prices on both my trade in and new vehicle price. Diego my salesperson went the extr pressure consumers come to expect. We were able to come to fair prices on both my trade in and new vehicle price. Diego my salesperson went the extra distance to find the Equinox I wanted and to get it for me from another location quickly! The additional benefits that the dealership has for new purchases was a big plus for me, and the financing was quickly accomplished. Overall I had a very positive experience with my first purchase of a Chevrolet product. I strongly recomend you visit them if you are in the market for a new car. More

I went in with my dad to look at the Equinox and we were greated at the door right away by someone who directed us to Doug Nykel. Doug was very knowledgeable on the car I was looking at and most friendly t greated at the door right away by someone who directed us to Doug Nykel. Doug was very knowledgeable on the car I was looking at and most friendly to deal with. He answered all of our questions and helped me get into the right car. John was great to work with on pricing and everyone else along the way was just as fantastic. Other sales people in the showroom, that I wasn't even working with, were very friendly as well and we laughed and joked as I waited for my turn to go into the finance office. Thanks to everyone there for making this experience better then any other trip I've ever made to a car dealer!! I can't wait for my first oil change so I can go in and say hi to the gang!! Thanks again for everything, Deneen More

Never enjoyed buying a new car. This was definately the best experience I have ever had. I know it is a business, but they really tried to work with me to find the best match on vehicle and price. I have a best experience I have ever had. I know it is a business, but they really tried to work with me to find the best match on vehicle and price. I have already recommended them to my friends. Check them out! More

I have given Libertyville Chevrolet the top rating in all categories. I have done this because once again, Libertyville Chevrolet has met or exceeded all of my expectations when I purchased my new 2011 Tahoe categories. I have done this because once again, Libertyville Chevrolet has met or exceeded all of my expectations when I purchased my new 2011 Tahoe LTZ this past Friday (2-18-11). Why am I taking the time to write this review? Because for me, the ability to make my vehicle purchase a fun and hassle free experience is very important, especially in today's automobile environment. To be honest, I could buy a Chevrolet vehicle from more than a dozen Chevrolet dealerships in my geographical area. The vehicle would be the exact same no matter where I purchased it. But what is definitely not the same is the people at Libertyville Chevrolet who always treat me like I am the most important person every time I walk into the dealership. It doesn't matter if I am going in to purchase a new or used vehicle or going in to have one of my vehicles serviced. The friendly, professional service is always given to me time and time again. They make buying my vehicles a pleasant experience and the reason I am taking the time to write this review is because I have purchased 5 vehicles from Jim Spellman, the owner of Libertyville Chevrolet over the last 2 years. Keith Gunning has been my salesman and Manny Reyes took care of the financing. Also, Kevin Paddock has serviced some of the vehicles I own including upgrading my 2010 Camaro SS with some high end racing options. I feel that these people and this dealership deserve some recognition for the way they take care of me when I walk in the dealership, and how they make me feel that I can't wait until the next time I need to purchase another vehicle. And what is most impressive to me is that this great experience was not a one time thing, or it only happened because I happened to walk in on a good day. This professional and friendly treatment I get has happened every single time I visit Libertyville Chevrolet. I depend on the vehicles I own for personal and business use. I need a dealership staffed with knowledgeable, friendly people that will make my vehicle buying experience a smooth and memorable one. And that is exactly what I get at Libertyville Chevrolet. After all, buying a new vehicle should be fun and that's exactly what it is at Libertyville Chevrolet. They delivered in the past, they delivered this last weekend and I am sure they will deliver for me in the future. Thanks to all at Libertyville Chevrolet! Ron Friend Libertyville, IL More

Amazing customer service all the way around. We came in from Indianapolis, IN for a vehicle I had seen on KellyBlueBook.com & from the moment we pulled up the vibe was very outgoing & receptive. Everyone w from Indianapolis, IN for a vehicle I had seen on KellyBlueBook.com & from the moment we pulled up the vibe was very outgoing & receptive. Everyone was very accomidating even before we had the vehicle out on the road for a test drive! This was my 2nd experience with a car lot (the 1st was not for me) & the differences definately stood out. Personable, receptive, friendly, EXTREMELY helpful... I wouldn't hesitate to tell anyone to shop here for a vehicle. From the salesmen to the finance department Libertyville Chevrolet has assembled a dynamic group of employees that work well together & make you feel very welcomed! More

Manny and the sales manager were excellent to work with. We came in with a USAA quote from another dealership and with a bad taste in our mouth from that other dealership (Rockenbauch-grayslake IL) that we We came in with a USAA quote from another dealership and with a bad taste in our mouth from that other dealership (Rockenbauch-grayslake IL) that we were considering going with a different brand all together. Manny was so easy to work with and willing to do what was necessary to honor the USAA price that we came back with the downpayment (11K) and even financed the remainder with GMAC instead of USAA finance (we were pre-approved with USAA at a comparable rate). The extra perks with the dealership (free tires for life) sold my wife on how dedicated Libertyville Chevy is to their customers and we even sprung for the extended warranty so all our service would be done at our preferred dealor. Libertyville Chevy should contact USAA and find out why they didn't come up on their preferred dealor list for military members, they definately deserve the 5 star rating. Again, Manny was easy and an excellent sales/finance associate and will get our business again when it is time for my new car later this year. Thank you, Daniel and Sherry Hadd More