Liberty Subaru

Always excellent service and friendliness of staff! Been to other dealerships, this is the one I trust! Been to other dealerships, this is the one I trust! More

Finally got an undamaged replacement part in and the repair to my driver's side window is now complete. Thanks for being persistent, Justin! repair to my driver's side window is now complete. Thanks for being persistent, Justin! More

Always a pleasure. Elmer Hansen is awesome, Jim Gray also awesome !! We drove from Tennessee to purchase our Subaru and when we are in town also get our Subaru serviced Elmer Hansen is awesome, Jim Gray also awesome !! We drove from Tennessee to purchase our Subaru and when we are in town also get our Subaru serviced at Liberty Auto City !! More

Very Fast service , polite staff, friendly employees and informative .I would highly recommend this dealership!!!!😊 informative .I would highly recommend this dealership!!!!😊 More

I was done in 45 minutes. Staff were friendly and helpful. Waiting room very nice. Appreciated the two free oil changes in the first year. I liked the checklist of items check Staff were friendly and helpful. Waiting room very nice. Appreciated the two free oil changes in the first year. I liked the checklist of items checked. Seemed very thorough. More

Technician that waited on me was great. Nice waiting room! Thank you. That is all Nice waiting room! Thank you. That is all More

Outstanding service! ! INCREDIBLE CARE FROM BrianScriggs as slways NEVER HESITATE TO GET LIBERTY AUTO SERVICE ! INCREDIBLE CARE FROM BrianScriggs as slways NEVER HESITATE TO GET LIBERTY AUTO SERVICE More

The service staff were prompt and attentive. Brian Spriggs was helpful and kept me informed. Libertyville Jeep is a great place to purchase a car and a even greater for its service! Brian Spriggs was helpful and kept me informed. Libertyville Jeep is a great place to purchase a car and a even greater for its service! More

It was my first time in this Subaru Dilership. Very clean, great waiting area and snacks! My advisor was Tony Raia. Nothing but great experience. Very knowledgeable, explained all what needs to be Very clean, great waiting area and snacks! My advisor was Tony Raia. Nothing but great experience. Very knowledgeable, explained all what needs to be done. Five stars! More

Brought my car in initially without an appointment because the Check Engine light and many other warning lights came on suddenly. The shop was crazy busy and a time for it to be looked at could not be because the Check Engine light and many other warning lights came on suddenly. The shop was crazy busy and a time for it to be looked at could not be given, I ubered to a car rental (no loaners or rentals available) and then got a call around 5 that they looked at it. Tony Raia was the service rep and he read what was on the assessment which was a bunch of codes and numbers and just summed it up by saying it was an old warning code for a cylinder misfiring, they cleared the old codes out and said everything was good after 10 minutes of driving. They were able to send a porter to pick me up at the car rental place the next day so I could pick my car up. I paid a $200 diagnostic fee. 2 days later the warning lights came back on, I made an appointment and worked with Justin Mounce. He was responsive and kept me updated. It turned out that all the cylinders had carbon build up and needed to soak in chemicals to have it removed. He told me in plain layman's terms what the problem was. The car was there 3 days, a loaner was available, and so far the car is running fine. It was covered by warranty. I can't help but think that the first crew was not as thorough as they could have been and could have prevented some inconvenience and the cost of an Uber and rental car if they had identified the problem and resolved it. I have been coming to Liberty for a decade now and have always been happy with the service so I was a bit disappointed this time with the process although the end result seems to be fine. The ratings below reflect the average of the 2 visits. If it were reflective of the second visit only, the ratings would be very high. More