Liberty Subaru

Slow in processing pay off. No sense of urgency. The finance team at Liberty Auto City is slow and completely unconcerned whit their customer's needs. I sold a car back to this dealership on April 1 The finance team at Liberty Auto City is slow and completely unconcerned whit their customer's needs. I sold a car back to this dealership on April 14 at a real "steal". They will make a handsome profit when they resale that car. Despite the sweet deal they received, they did not process my loan payoff timely. It is now 10 days later (8 business days) and my bank has still not received the payoff. Despite repeated calls to the dealership all I am told is that "the check is in the mail." They refuse to tell me when it was sent (my suspicion is several business days after they took possession). They had the option to send the payoff express mail and they opted for the cheaper method causing even further delay. I am now forced to make another car payment for a car I haven't owned for 10 days. While that payment will eventually be refunded to me, that is not the point. They had ample time to process the payoff but they chose the longest and cheapest route without regard for their customer's needs. More

Glad To See You Made Manager - Well Deserved I purchased my 2018 Subaru Forrester from you when you had just begun there. You were personable and met all of my needs. Was easy to make a decisio I purchased my 2018 Subaru Forrester from you when you had just begun there. You were personable and met all of my needs. Was easy to make a decision at a time I wasn't expecting to need a new car. The management position is well deserved! Congrats. More

Short and sweet My husband walked into the Liberty Auto City Subaru dealer and told them what model we wanted and what price we could spend (after doing his homework) My husband walked into the Liberty Auto City Subaru dealer and told them what model we wanted and what price we could spend (after doing his homework) and was that possible. The sales team were very polite and accommodating and had the paperwork and car ready for me when I arrived after work. I would highly recommend this dealer. More

Great service Service & Body Shop took care of both damage to the passenger side door + a recall. A bit of back and forth via phone to get all the work done -- but Service & Body Shop took care of both damage to the passenger side door + a recall. A bit of back and forth via phone to get all the work done -- but overall good experience. They even found an earring I thought I lost and placed it in a storage spot for me! Very thankful. More

Best Subaru service! No hassles, fast, friendly and thorough and a car wash! Clean, comfortable & spacious waiting room with wi-fi - Liberty is the place I will continue t No hassles, fast, friendly and thorough and a car wash! Clean, comfortable & spacious waiting room with wi-fi - Liberty is the place I will continue to go to for all auto needs. Scott Nelson was a pleasure to work with. More

Great experience! Although there are 7 Subaru dealers closer to my home in Arlington Heights, we chose Liberty Auto City Subaru because of the good things I’d heard ove Although there are 7 Subaru dealers closer to my home in Arlington Heights, we chose Liberty Auto City Subaru because of the good things I’d heard over the years, especially about Elmer Hansen, the sales manager and Charles Perchak, sales and leasing consultant. My wife and I both lease Crosstreks. Her lease was about to expire and I called Charles to get the ball rolling and within a short time a car arrived that met her needs perfectly. They were able to help us get out of her lease early and she’s now driving a brand new 2019 Crosstrek Limited and couldn’t be happier. Thanks again Charles and Elmer. We’ll be back in about a year for my next Subaru. Wonderful experience! More

There is a reason I came back ... and that is because we've always had an excellent experience with Charles Perchak. This is our 4th Subaru from Charles and I would recommend him ... and that is because we've always had an excellent experience with Charles Perchak. This is our 4th Subaru from Charles and I would recommend him as well as Agata (in the finance office) to anyone looking for a new vehicle. Along with Howard, they made the entire experience quick and pleasurable. I've had my new Outback now for about two weeks and I couldn't be more satisfied with Charles's recommendation and the deal we made. Liberty Auto City has a first-class crew. Thanks again! More

Great car buying experience I was very happy with my car buying experience at Liberty Auto City! Everyone I dealt with was friendly and helpful and there was no pressure from any I was very happy with my car buying experience at Liberty Auto City! Everyone I dealt with was friendly and helpful and there was no pressure from anyone which I appreciated. And it was great to work with salesman Charles Perchak! He was friendly and not pushy and really listened to what I was looking for in a car and with the car buying process. I will definitely see Charles for any future car purchases and will recommend him and Liberty to my friends and family! More