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Liberty Mazda - Service Center

Hartford, CT

4.8
1,014 Reviews

1,014 Reviews of Liberty Mazda - Service Center

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February 04, 2022

Haven't had the vehicle that long but when I have been bringing it in for the regular schedule something comes up disappointed that this is happening not sure what will happen next time More

by Bsiedor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 04, 2022

They over filled my oil and I had to return to the dealership. They gave me a loaner vehicle while they checked my car out and addressed the issue overnight. They gave me a complimentary service vouch More

by KCOLON1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Liberty Mazda!

February 04, 2022

Friendly, knowledgeable, kept me updated on the process, and sent me a video of the work! More

by AMANDA.NOWAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 04, 2022

Shannon was awesome! Very professional and great to work with. I will definitely refer business in the future to her. More

by Roko4273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Feb 04, 2022 -

Liberty Mazda responded

Thank you so much for your kind words for Shannon, and for taking the time to leave us this wonderful feedback!

February 04, 2022

Always spectacular customer service! So friendly and easy to deal with. Respectful and never any surprises! More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Feb 04, 2022 -

Liberty Mazda responded

Janice, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 04, 2022

My issues are always addressed and I appreciate the video shown me reviewing their procedures on thoroughly checking any possible issues. More

by NANCYQUIGLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Some of these persons I’m not familiar with, Micah Netherland, Jonathan Martinez, Shannon Rode, Zach Apruzzese
Feb 04, 2022 -

Liberty Mazda responded

Nancy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

February 03, 2022

Fast and reliable service. Good pricing, usual oil change cost less than on other services. Zach always suggest right things to do. More

by Nazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Feb 03, 2022 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Zach and our team here at Liberty Mazda. We appreciate your business and hope to see you again soon!

February 03, 2022

The staff has been kind and helpful to me every time I have gone into the dealership. They are professional and seem to really care about putting the customer first. I’m glad I’ve become a part of the Maz More

by JOHNPATTY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Liberty Mazda responded

John, Thank you for choosing Liberty Mazda, your feedback and rating mean a lot to us. We're glad we're able to help, and we hope to see you again!

February 03, 2022

Seems good haven't had enough time to rate it not sure what to do now More

by Bsiedor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

We appreciate your business and our team looks forward to serving you again soon!

February 01, 2022

Everyone is very accommodating and friendly. Abdul was my salesman and was wonderful. He went above and beyond to make sure everything went smoothly. Also, the financial manager was extremely knowledgeable a More

by ANNETTE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Behan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez
Feb 01, 2022 -

Liberty Mazda responded

Thank you for your business and this review, Annette. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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