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Liberty Mazda - Service Center

Hartford, CT

4.8
1,015 Reviews

1,015 Reviews of Liberty Mazda - Service Center

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May 10, 2022

I was having a transmission issue, they got me in within 2 days. Went through the entire car, sent me a video, which was awesome. Shannon, she was amazing. Great customer service skills, interaction was s More

by Leanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember the gentleman that checked my car over and sent video but he was great. Very thorough, Shannon Rode
May 10, 2022 -

Liberty Mazda responded

Thank you so much for your excellent review, Leanne! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Liberty Mazda. Please don't hesitate to reach out if you need anything else.

May 09, 2022

I had a great experience with my last service appointment at Liberty Mazda. Jonathan was professional and very helpful in explaining the services my car needed. I got an oil change and brakes done and they w More

by R.GLEIDYMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
May 10, 2022 -

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan and our team met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

May 09, 2022

Shannon is the best person to be answering the phone. She’s so great at customer service!! Loved that Derek F. sent a video, so I can actually understand what’s being done to my vehicle. Even the inspect More

by TWONEWSHOES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek F., Shannon Rode
May 10, 2022 -

Liberty Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

May 08, 2022

Dealer has always hone above and beyond to take care of my need as a customer. More

by PSEGAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
May 09, 2022 -

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 03, 2022

Very easy to schedule service, always on time and provide updates regarding status and needed services. More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode, Zach Apruzzese
May 04, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us, Ann. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 03, 2022

The main reason I like this service department is trust in the people that work there. Everything is always done in a timely fashion and workers are polite. More

by ROBINTIEDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez, Shannon Rode, Zach Apruzzese
May 04, 2022 -

Liberty Mazda responded

Thank you, Robin! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Liberty Mazda!

May 02, 2022

Really good customer service. Love the fact that they show you a video of your car. Comfortable waiting area as well. More

by MAIR05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
May 02, 2022 -

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 02, 2022

Elana and Jonathan were AMAZING! I was in such a jam and this team helped me solve a problem, no other Mazda even tried to. Dream Team! More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elana, Jonathan Martinez
May 02, 2022 -

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 02, 2022

The best dealership ever! They always provide excellent service and that is what is important! More

by Kpastrana260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
May 02, 2022 -

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

April 30, 2022

Friendly enough staff. However, I often struggle during my visits with tasks being incomplete or forgotten. Work appears to be quality. They do partner on upcoming mainte More

by TIFFANY.SECONDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
May 01, 2022 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business, Tiffany, and hope to see you again soon!

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