Back

Liberty Mazda - Service Center

Hartford, CT

4.8
1,020 Reviews

1,020 Reviews of Liberty Mazda - Service Center

Sort by
December 11, 2022

Great Customer Service. Very clean and professional. Very impressed with the customer service staff and the technician who worked on my vehicle. More

by HUCKLE381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Dec 12, 2022 -

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 10, 2022

Service advisor treats customers well. Informs of issues. Problem with vehicle was not completely solved on 2 separate visits. More

by HULKAMANIAC2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez, Zach Apruzzese
Dec 12, 2022 -

Liberty Mazda responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Dec 12, 2022 -

HULKAMANIAC2002 responded

Someone from the dealership did call my dad. I have no idea how or why as my number is the one on my account, the same number they used to call with service updates. I’d happily speak to anyone regarding the issues, and give the opportunity to correct them again on my next visit.

December 10, 2022

very good and very helpful 👍 I have a oil change there all the time thanks More

by RJWATSON2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Dec 12, 2022 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 10, 2022

Shannon and Jason at Liberty Mazda are so helpful and are happy to explain what issues my car is having. They really are an asset to your company! More

by NEENER1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Rode
Dec 12, 2022 -

Liberty Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!

December 10, 2022

I am very pleased with the service, the video showing everything that was done is great. More

by MIRIAMVAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode, Zach Apruzzese
Dec 12, 2022 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

December 09, 2022

Service rep is excellent. All of the facilities are clean. Matt is an excellent mechanic and always does a great job the first time! Jason and the team make you feel that y More

by 39T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janitor , Jonathan Martinez, Shannon Rode
Dec 09, 2022 -

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 09, 2022

Great communication. Made good recommendations, but didn't oversell the work. Only what needed to be done immediately. More

by ann.qmacaulay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Dec 12, 2022 -

Liberty Mazda responded

Thank you so much for your kind words, Ann, and for taking the time to leave us this wonderful feedback!

December 08, 2022

Always get treated respectfully whenever I come in. They are always willing to take care of every last question and concern that I have. Shanon has been my go-to person since the first vehicle we purch More

by THEESAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeon Horsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Rode, Zach Apruzzese
Dec 09, 2022 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that Shannon and the team have been so helpful to you!

December 08, 2022

They went above and beyond to help me out with my car. I recommend them to everybody. More

by Lawilson101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Dec 09, 2022 -

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 08, 2022

Good experience- helpful folks and Jason Secor is the best service manager you could ask for. More

by DBEERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode, Zach Apruzzese
Dec 09, 2022 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

...
52
...