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Liberty Mazda - Service Center

Hartford, CT

4.8
1,017 Reviews

1,017 Reviews of Liberty Mazda - Service Center

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May 04, 2023

Jason secor has exceptional customer service skills. Overall impressed with the quality of service we receive on all our Mazda vehicles at Libert! More

by SLATERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Apruzzese
May 05, 2023 -

Liberty Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

May 03, 2023

Liberty Mazda is the only place I trust to service my CX-5. I like the video update feature with the technician to help understand the condition of the vehicle and parts you rarely if ever see. The servi More

by GINGER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
May 04, 2023 -

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

May 02, 2023

I came in for an oil change and rotate tires, and when I drove the car another day without any gloves, I found the steering wheel was scratched up dealer replaced it More

by PUFFGRAHAM@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Service manager
May 02, 2023 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 02, 2023

Very prompt, accurate and friendly service. Real time feedback during service peruod including video and text messages. More

by haran.vela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Zach Apruzzese
May 02, 2023 -

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

April 27, 2023

Excellent service department. Last visit service writer helped shorten time at dealership.Manager Jason Secor has always spoken to me at every visit in a friendly, professional More

by Eh8138904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Zach Apruzzese
Apr 27, 2023 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 17, 2023

I like Liberty Mazda. Nice place, very kind guys, good and quick service. Strongly recommend. More

by parompa1
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeon Horsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez, Zach Apruzzese, Leo Kosikas
Apr 17, 2023 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 14, 2023

Great service. Very clean, professional and friendly. I enjoy the coffee, water, and treats while waiting for my car. More

by LOMBMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez, Zach Apruzzese
Apr 16, 2023 -

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 13, 2023

Always takes care of you, the customer. Is treated fairly. Keeps you aware of cars status. More

by DORINABSUCIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Liberty Mazda responded

Thank you for choosing Liberty Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 12, 2023

Fast, professional, friendly, absolutely satisfying, great customer service, great waiting room. Expensive, but quality comes with price. More

by Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim - 5 stars., Jonathan Martinez, Zach Apruzzese
Apr 13, 2023 -

Liberty Mazda responded

Thanks for sharing your excellent experience with Liberty Mazda. We look forward to sharing your compliments with our crew. Thank you for the five-star rating, Simon. We appreciate your business and hope to see you again soon!

April 12, 2023

They corrected an issue cause by their technician on a previous visit free of charge. Sure I'm not exactly happy about the previous work but I can't complain about the way in which it was handled to corre More

by Austin21
Recommend Dealer
Yes
Employees Worked With
Bradley Coleman
Apr 13, 2023 -

Liberty Mazda responded

Thank you for the kind words for our service department, Austin. We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

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