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Liberty Mazda - Service Center

Hartford, CT

4.8
1,017 Reviews
Call Service Center (860) 240-7406

1,017 Reviews of Liberty Mazda - Service Center

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May 16, 2023

This dealership ALWAYS sets the standard for what high quality customer service means. I've never experienced this level of customer care in any other industry or business. More

by JJaramillo78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malik Beckford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Nye, Jonathan Martinez, Zach Apruzzese
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May 17, 2023 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 16, 2023

Regular maintenance plus issue with loud him from headlight. Both were handled to my satisfaction. More

by richarddavis195
Recommend Dealer
Yes
Employees Worked With
Bradley Coleman & Jason
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May 17, 2023 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business, Richard, and hope to see you again soon!

May 15, 2023

They do Great service they all are a bunch of great people and the building is super clean More

by Geo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Apruzzese
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May 15, 2023 -

Liberty Mazda responded

Thanks, Geo, for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

May 12, 2023

I feel like I can’t say much good about the dealership as a whole. Zeon & Leo were good, however the sales manager was unaccommodating over a $3 charge to refund my cc from holding my deposit (I brought cas More

by charlotteleigh23
Recommend Dealer
No
Employees Worked With
None of these
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May 15, 2023 -

Liberty Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly or let me know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jason Behan General Manager 860-263-4309

May 12, 2023

It was a smooth experience. Zach and the mechanics were very diligent in their handling of the difficult problem. This is something I really appreciated. More

by BMAZUR913
Recommend Dealer
Yes
Employees Worked With
Zack
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May 14, 2023 -

Liberty Mazda responded

Thank you so much for your kind words for Zack and our service team, and for taking the time to leave us this wonderful feedback! We look forward to working with you again!

May 12, 2023

The process was easy and the staff was really great. Thank you for your help. More

by JBEAUDRIE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
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May 14, 2023 -

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

May 11, 2023

Very courteous and communicative. Explained everything clearly and work was done in a pretty quick timeframe. More

by Jason
Recommend Dealer
Yes
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May 12, 2023 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda, Jason. We appreciate your business and hope to see you again soon!

May 06, 2023

Timely, Efficient and excellent service The dealership is very clean, always on time and explains in great detail More

by SGREGORY03
Recommend Dealer
Yes
Employees Worked With
zack
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May 08, 2023 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

May 05, 2023

Lack of customer service. Never returning. Mazda Dealer is a joke and the policy regarding purchased parts are absolutely ridiculous. They are a money pit, I Will never return More

by VE3COZ@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Johnathan Martinez
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May 08, 2023 -

Liberty Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 04, 2023

Very precise I find that everyone is friendly and helpful very warm and go out of their. Way to help More

by Piacentaa
Recommend Dealer
Yes
Employees Worked With
Zachary
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