Liberty Mazda - Service Center

Brought a 1996 Miata in for engine not starting, agreed to pay for a diagnosis at ~$160. Tech disassembled the engine in a detailed diagnostic and suggested the timing belt was loose and jumping, leading t to pay for a diagnosis at ~$160. Tech disassembled the engine in a detailed diagnostic and suggested the timing belt was loose and jumping, leading to starting issues. Mazda quoted me in excess of $2000 to change a timing belt, charging 8.5 hours of labor. I declined service and the bill arrived at over $300 for a diagnosis. I immediately disputed the bill as we had agreed on $160 figure. Carrie Hoffman then began to argue with me that the diagnosis was much more detailed than a basic diagnosis would cover in which I had to explain that she is required to notify me for additional work that changes the agreed upon service. She became belligerent and finally yielded after repeating my last sentence multiple times. I told her I would be returning the loaner vehicle by close of business that day but then declined to release the vehicle to the tow truck driver after the bill had been paid, preventing me from retrieving my vehicle. It took 10 hours to resolve with insurance and 3 towing companies. If that wasn't bad enough I performed the timing belt change for $150 and 2 hours that same week. The car still fails to run. This is by far the worst dealer experience I have ever had, surpassing a time I was literally ignored trying to buy a car at a different dealer. I am still contemplating an FTC complaint for bait and switch practices, pending the results of this survey. More

Good customer service and always helpful to there customers and and job always well done customers and and job always well done More

Came in and had an oil change and my brakes done . Zach did an amazing job, will be coming back for future service on my car! Zach did an amazing job, will be coming back for future service on my car! More

My car was supposed to take 1. 5 hours. My appointment was at 11:15. I had to call at 2:45 to see if it was done 5 hours. My appointment was at 11:15. I had to call at 2:45 to see if it was done More

Service was done timely. Service Associate Bradley was very professional and courteous. Love video provided of service completed. Service Associate Bradley was very professional and courteous. Love video provided of service completed. More

Work is always done timely as estimated. Good quality work for the cost. Staff is friendly and knowledgeable Good quality work for the cost. Staff is friendly and knowledgeable More

Very pleased with the service but the wait was a little longer than expected .like the fact location is close by for me longer than expected .like the fact location is close by for me More

Excellent customer service provided. Always kept me up to date during maintenance. I recommend liberty Mazda to anyone. Always kept me up to date during maintenance. I recommend liberty Mazda to anyone. More

Fun people fast courteous service with attention to detail would buy Mazda again go elsewhere and regret you didn’t go here first detail would buy Mazda again go elsewhere and regret you didn’t go here first More

My service advisor Bradley was BEYOND AMAZING. The PINNACLE OF CUSTOMER SERVICE EXCELLENCE & FAR EXCEEDS THE STANDARD OF STELLAR SERVICE!!!! The PINNACLE OF CUSTOMER SERVICE EXCELLENCE & FAR EXCEEDS THE STANDARD OF STELLAR SERVICE!!!! More