Liberty Mazda - Service Center

Visiting this dealership was one of the worst experiences ever. First off, I set up an appointment with them and when I came in it was like I just decided to waltz on in. They didn't have me scheduled, didn' ever. First off, I set up an appointment with them and when I came in it was like I just decided to waltz on in. They didn't have me scheduled, didn't know why I was there, they didn't even know my name. Second, when they did find out what was wrong with my car, they ordered the wrong part! Third, once they received the correct part and finished installation, they took so long with the paperwork. They asked me if I wanted it to be faxed to me since I had to go back to work and so I agreed. I had to call back 3 times the NEXT DAY in order to finally receive my paperwork. I would not recommend this dealership to anyone. The only upside is the service rep, Amber was very friendly, and Eric was also pretty helpful attempting to get things sorted out, but still was one of the worst experiences I've ever had to fix my car. More

My CX-7 was in an accident which blew out both of my left tires. I got my car towed to Liberty Mazda and was greeted by Jason Secor. After that point Jason took over the whole process and made me very very c tires. I got my car towed to Liberty Mazda and was greeted by Jason Secor. After that point Jason took over the whole process and made me very very comfortable. He talked to my Insurance company, talked to the other party's insurance company, got me hooked up with a rental car, got rims for the car, tires, and so much more. I am extremely happy and satisfied with the courtesy, professionalism and the personal attention shown by Jason and the Liberty team. Thanks a lot to Jason and team to make us feel comfortable and at home. More