Liberty Mazda - Service Center

Hi Liberty Team: First off this isn't about anyone Hi Liberty Team: First off this isn't about anyone individually. Your staff has tried its hardest and has called me weekly to report the fail Hi Liberty Team: First off this isn't about anyone individually. Your staff has tried its hardest and has called me weekly to report the failure to fix my vehicle. However, I am sharing what I feel is a failure of your brand and service. We bought a 2013 Mazda from Liberty. As recently as June I paid $1700+ for a full replacement of significant issues around steering. I have paid you every time you've asked me to do something every time you serviced my vehicle (please check service history). 8 weeks ago, the car's engine completely died. We had the car towed to you with a promise that you'd repair my engine since this 'always happens with Mazdas from 2013 and older.' John has called my wife and I every week stating any day now it will be ready- each time it wasn't and we've been given multiple loner cars (one you asked us to return and swap out). This week we received the call that the car was unfixable, not because of the engine (which was replaced) but because of a faulty part that you put in when we replaced the steering in June ($1700). This week you asked us to return our loner car, and stated that our 2013 Mazda was mostly drivable but not really- and that we should pick it up. My wife thinks we still need to pay for the repair- I do not. We are coming Friday or Saturday to pick up our unfixed car, and I am not expecting to pay since the work was not completed. That said, clearly we will no longer be purchasing a Mazda for ourselves and we will not be recommending your brand to anyone who ever asks. I am sorry but you requested feedback; I hope this helps you improve. Philip Meer 646-373-5022 Mazda CX9 (currently in your shop) More

There is a reason that I drive a half an hour from Massachusetts. I could go to the Mazda dealership in Springfield, but liberty Mazda is the absolute best. Their customer service, their work ethic, a Massachusetts. I could go to the Mazda dealership in Springfield, but liberty Mazda is the absolute best. Their customer service, their work ethic, and quality of work is top notch. More

The service here is great. Jason Secor has awesome customer service and goes above beyond customer service and goes above beyond More

Liberty Mazda is wonderful, I’ve only used them for service after moving to Hartford and they’re one of the best dealerships I’ve ever worked with. The video review process is incredibly transparent, a service after moving to Hartford and they’re one of the best dealerships I’ve ever worked with. The video review process is incredibly transparent, and I love the complimentary shuttles. More

Shannon greet me professionally. She check in my car and updated the system my other concerns. The service performed was done timely and all the service was completed. updated the system my other concerns. The service performed was done timely and all the service was completed. More

First time going to Liberty for service after a great buying experience and this experience topped that one primarily because of Shannon and Jason .. great “ can do “ attitudes and warm personalities. buying experience and this experience topped that one primarily because of Shannon and Jason .. great “ can do “ attitudes and warm personalities. Impressive in EVERY way! More

Very responsive and customer service focused. Nice clean place. Friendly and knowledgeable staff. Always willing to accommodate. place. Friendly and knowledgeable staff. Always willing to accommodate. More

Service was good and fast but the video was extremely short. If you go to the trouble of doing a video do it right. short. If you go to the trouble of doing a video do it right. More

Met all needs. Work was done as requested and even provided a video of service performed. Work was done in a timely fashion and waiting area was comfortable and allowed me to work while waiting. provided a video of service performed. Work was done in a timely fashion and waiting area was comfortable and allowed me to work while waiting. More

Everyone I encounter there works great. I booked a appointment then I changed it to a earlier date I was told the service was going to take 2/3 hours and it was done in 1 hour and 15 minutes. That was appointment then I changed it to a earlier date I was told the service was going to take 2/3 hours and it was done in 1 hour and 15 minutes. That was great! I would recommend Liberty Mazda to anyone. More