Liberty Mazda - Service Center

I stopped by Liberty Mazda because I was interested in a new Mazda I dealt with Rob and his sales manager AJ. I find the buying process stressful because I am not very knowledgeable when it comes to cars. new Mazda I dealt with Rob and his sales manager AJ. I find the buying process stressful because I am not very knowledgeable when it comes to cars. Fortunately I had Rob and his manager AJ working with me. They were courteous, knowledgeable and helpful with my selection. They made the buying experience very enjoyable. They explained the options carefully and were not pushy in their tactics. I really appreciate their assistance in choosing my new car. More

I CALLED FOR AN APPOINTMENT TO HAVE THEM LOOK AT A MAZDA FOR ME.THEY MADE AN APPOINTMENT FOR ME AND I HAD SOMEONE DRIVE THE CAR TO LIBERTY MAZDA THE NEXT DAY.UPON ARIVING THE DRIVER WAS MET BY MR RUDE(SERVI FOR ME.THEY MADE AN APPOINTMENT FOR ME AND I HAD SOMEONE DRIVE THE CAR TO LIBERTY MAZDA THE NEXT DAY.UPON ARIVING THE DRIVER WAS MET BY MR RUDE(SERVICE ADVISOR).MY DRIVER INFORMED HIM HE WAS DROPPING THIS CAR OFF FOR SERVICE WHICH MR RUDE ASKED:"WHAT ARE WE DOING, PUTTING AN ENGINE IN IT?" MY DRIVER TOLD HIM HE WAS JUST DROPPING IT OFF FOR AN APPOINTMENT.MR RUDE INFORMED HIM "WE DON'T MAKE APPOINTMENTS!".MR RUDE SHOULD LOOK FOR ANOTHER LINE OF WORK.HE WAS VERY LUCKY MY DRIVER KEPT HIS COOL WITH THIS IGNORANT JERK.WITH EMPLOYEE'S LIKE THIS MR RUDE IT DOESN'T SUPRISE ME LIBERTY MAZDA SCORES ARE SO LOW.GET RID OF HIM WHILE YOU CAN BEFORE HE UPSETS THE REST OF YOUR CUSTOMORS AND THEN YOU HAVE NONE.AND WE ALL KNOW WHAT HAPPENS WHEN YOU HAVE NO CUSTOMORS. More

Brought my Mazda in for a timing belt service, while there was suggested to replace water pump since they were in the area (checked around and that is a legit consern) so had the water pump replaced. W there was suggested to replace water pump since they were in the area (checked around and that is a legit consern) so had the water pump replaced. When we went to pick it up, there were more things broken then when we left it. They said the ECR control needed to be replaced, and now the exhaust need repair also. It had been running fine, so I told them no. When went to pick up the vehical it ran awful, exhaust which had no leak, now sounded horrible, and the vehical was sputtering and barely made it home! Turns out conviently there was a hole in our exhaust system and the ECR control crapped out on us. I ended up repairing the ECR myself, and took exhaust to Lou's Custom exhaust for a 90 dollar repair (the dealership quoted around $2000 for an entire new exhaust system) Overall feeling was very sketchy and I truly feel they tampered with parts to pad there pockets. I will never go back there again! More

This place is completely shady. I brought my car in for a 30,000 mile checkup (in fine working order) and they charged me $684!! I also did not have my tires rotated. Now, I understand that I should have as 30,000 mile checkup (in fine working order) and they charged me $684!! I also did not have my tires rotated. Now, I understand that I should have asked for the price up front but I had no idea it could possibly be this much for a car in perfect working condition. I called around to other local dealers and they are charging much less (between $140-$300 less!). When I called the service department to make it right, they refused and basically said they could charge whatever they want and that they had done a competitive analysis. This is a complete lie! I would highly recommend that you NOT take your car there. IN addition, the time prior, they put a huge hole in my drivers seat while performing a tire alignment. They did fix it but it was up to me to take the time to bring it back. Stay AWAY! More

Quite frankly, I left the service station angry, feeling cheated and disrespected - and all I went in for was my 15,000 mile check up. These guys bought the 128 Mazda dealership - who I really liked - from cheated and disrespected - and all I went in for was my 15,000 mile check up. These guys bought the 128 Mazda dealership - who I really liked - from whom I bought my Mazda 3 (great car, the by way). Based on my service experience, I would NEVER consider buying from Liberty. I am now getting my sales and service at Ira Mazda. ' More

Went in with engine light on. No appointments taken. All service done barber shop style, first-come first served. I was worried at first when he told me that my car was not likely still under warranty. I ca service done barber shop style, first-come first served. I was worried at first when he told me that my car was not likely still under warranty. I called Mazda North America and they confirmed that it was still under warranty. They did a diagnostic check and found the gas cap came loose and messed up the vacuum system. They said the diagnostic service and other adjustments were not under warranty and charged me $40. I figure they could have lied and tried to charge me for some bogus repair, but they did not. It took them 24 hours to get to my car as they take in more than they can handle in a day. My friend tells me she always got good service there. I'm happy with it though I have seen much better. More