Liberty Mazda

Visiting this dealership was one of the worst experiences ever. First off, I set up an appointment with them and when I came in it was like I just decided to waltz on in. They didn't have me scheduled, didn' ever. First off, I set up an appointment with them and when I came in it was like I just decided to waltz on in. They didn't have me scheduled, didn't know why I was there, they didn't even know my name. Second, when they did find out what was wrong with my car, they ordered the wrong part! Third, once they received the correct part and finished installation, they took so long with the paperwork. They asked me if I wanted it to be faxed to me since I had to go back to work and so I agreed. I had to call back 3 times the NEXT DAY in order to finally receive my paperwork. I would not recommend this dealership to anyone. The only upside is the service rep, Amber was very friendly, and Eric was also pretty helpful attempting to get things sorted out, but still was one of the worst experiences I've ever had to fix my car. More

I recently, Feb. 2013, bought my first new car, a Mazda2, and it’s exactly the car I wanted and I couldn’t be happier with any automobile. Mazdas get the highest ratings from what I read and I give Liberty M and it’s exactly the car I wanted and I couldn’t be happier with any automobile. Mazdas get the highest ratings from what I read and I give Liberty Mazda the highest rating for a car dealership in Connecticut or, I should think, anyway. Ken Hicks is the gentleman who sold me my Mazda and, over the phone, I told him specifically what I wanted for a car and how much I wanted to pay. And when I went to see Ken, I got just that and more. Ken is personable, genuinely interested and concerned that his clients are treated as they want, and should be treated, and buy the car that fits their needs. Ken steered me to a Mazda2 and in minutes I?was steering this fantastic work of automotive excellence around the Liberty Mazda building. That was all the test drive I required. It a few days I became the proud owner of small and cozy, teal color, standard shift Mazda2, smart and striking. My Mazda2 handles superbly on the road and I feel comfortable and safe inside it, and I’ll give my new Mazda2 the care and respect it deserves for many miles and years to come with the help of the service people and auto wizards at Liberty Mazda. The price was less than I expected and the features are more than I expected to enjoy! I hope anyone who’s going to purchase a car has the same kind of excellent buying experience that I had. More

Our salesman, John Stowe, was easy to work with, which made our purchase very smooth. We had one small concern, and a manager named Jose immediately had it addressed. made our purchase very smooth. We had one small concern, and a manager named Jose immediately had it addressed. More

My experience was most pleasurable. I have been very aprehensive about buying a new car. My last experience, at another dealership, was very difficult. Rich made me feel very comfortable from the star aprehensive about buying a new car. My last experience, at another dealership, was very difficult. Rich made me feel very comfortable from the start. Rich was very detailed in explaining the car's options and my options for financing. I will recommend Liberty Mazda, especially Rich, to anyone I know that's looking for a car. More

I went to Liberty Mazda (in Connecticut) from my home in Massachusetts to purchase a used hardtop Miata, since there are relatively few in the New England area. I found their unwillingness to negotiate on Massachusetts to purchase a used hardtop Miata, since there are relatively few in the New England area. I found their unwillingness to negotiate on price frustrating--they played a bit of the game where you say "this is too high" and then they make you wait 45 minutes until they come back and say "no." Especially given the length of my drive, I felt they didn't respect the effort I had put in. In the end, they offered me a fair price, but certainly not an excellent one. I was also somewhat frustrated by their service. Since I'm from Mass, we had to do a more complicated transfer of title, and since I purchased towards the end of the month they pushed very hard for me to drive the car off the lot in a two day window. This was very difficult, and when I drove down to get there at 9am I needed to wait the entire day for registration--they nearly sent me home in a rental car. While I was happy that they would have paid for a rental, I felt the communication was extremely unclear, as I never really got a sense of how things were progressing and what to expect. Finally, I felt like they inadequately prepared me for some of the details of used car ownership, since this was my first "real" vehicle purchase. For instance, they didn't tell me to get my vehicle inspected within 7 days--I had thought this was done when they registered the car. These frustrations have mounted up, and though I'm thankful I received the car that I did at a fair price, I felt I might have been better served waiting more. I would say this dealership is certainly better than some, but does not lead the pack. More

Darold was more than accommodating in showing me the ins and outs of the dealership as well as my new Mazda 3. Darold helped me sync my iPhone to the Bluetooth in my car and did an amazing job meeting every and outs of the dealership as well as my new Mazda 3. Darold helped me sync my iPhone to the Bluetooth in my car and did an amazing job meeting every need I had. Darold and liberty worked hard to make this the easiest car buying experience, period, which is something that I appreciate from being in the military. Work smarter not harder, and that, Darold did. More

We went to Liberty Mazda with one pre-owned vehicle in mind. That one did not turn out, but Ken Hicks worked patiently with my husband and me to help us select the perfect vehicle for our family. He wen mind. That one did not turn out, but Ken Hicks worked patiently with my husband and me to help us select the perfect vehicle for our family. He went over all the details, and made sure delivery went smoothly also. More

My CX-7 was in an accident which blew out both of my left tires. I got my car towed to Liberty Mazda and was greeted by Jason Secor. After that point Jason took over the whole process and made me very very c tires. I got my car towed to Liberty Mazda and was greeted by Jason Secor. After that point Jason took over the whole process and made me very very comfortable. He talked to my Insurance company, talked to the other party's insurance company, got me hooked up with a rental car, got rims for the car, tires, and so much more. I am extremely happy and satisfied with the courtesy, professionalism and the personal attention shown by Jason and the Liberty team. Thanks a lot to Jason and team to make us feel comfortable and at home. More

I would highly recommend Liberty Mazda. I have purchased a car from the Executive Auto Group before so I knew I would want to buy another one because their stores are truly remarkable. When you buy a car fr a car from the Executive Auto Group before so I knew I would want to buy another one because their stores are truly remarkable. When you buy a car from the Executive Group, they make you feel special and they are not your typical car dealer. This time around, I bought a Mazda 3 at their Liberty Mazda store in Hartford. I was truly impressed with the quality and level of service once again. Everyone at Liberty Mazda was very friendly and courteous and attentive to my needs. They made the car shopping process simple and convenient. When I picked up my new vehicle, they did not have all the mats for the car so they had to order them. Once they arrived, they sent a driver to my job to hand deliver them to me. They went above and beyond in service. And now with their new MotorTrend certification, I also received key and dent replacement for a full year. I also recieved this unique Personal Assistant feature on my cell phone. Its basically your own personal assistant for ALL your needs....i.e. make dinner reservation, send addresses or phone numbers and even help my daughter with her homework questions. This was something I definitely did not expect to receive when buying a car! Buying a car at Liberty Mazda was truly a pleasurable experience. More

I just bought a new car from Liberty Mazda and had a wonderful experience. They were far superior to the other dealerships I visited first. Buying the car was fast and easy and I got a great price. It w wonderful experience. They were far superior to the other dealerships I visited first. Buying the car was fast and easy and I got a great price. It was a painless car buying experience, something which I would not have thought possible. I particularly recommend Rich Sika. He was a wonderful salesman. More