Liberty Mazda

A truly great car buying experience!! A truly great car buying experience. All staff were very professional and extremely knowledgeable. Our sales consultant was Jason Nye. He is by far, t A truly great car buying experience. All staff were very professional and extremely knowledgeable. Our sales consultant was Jason Nye. He is by far, the best of the best. He was trustworthy and polite throughout the whole transaction. I felt no pressure from him, and all my questions were answered. I also had the pleasure of dealing with the sales manager, John McNeil. He purchased my used Mazda vehicle and clearly explained the process. He was very professional in his demeanor. I dread going into car dealerships, but I must say that this is the first time I have purchased a vehicle were I didn't feel like I just got robbed. I highly recommend Liberty Mazda. More

Christina was fantastic. I would HIGHLY RECOMMEND using her i had Christina as my sales rep when I purchased my certified used 2017 Mazda CX-5. She was a pleasure to work with and very knowledgeable about my ca i had Christina as my sales rep when I purchased my certified used 2017 Mazda CX-5. She was a pleasure to work with and very knowledgeable about my car and answered all the questions. I would recommend using her if you are looking for a Mazda More

Really no pressure and smart friendly service. We had been searching for a possible replacement for our well loved Mazda CX7. It was in perfect working order even though it was a a 2008 model, Th We had been searching for a possible replacement for our well loved Mazda CX7. It was in perfect working order even though it was a a 2008 model, The newer version is a CX5 and we looked at lots of them! Christina at Liberty Mazda in Hartford was so great and tirelessly showed us every car we were interested in. She never made us feel pressured or pushed us in any way. Christina showed us several cars ...in fact every car that fit our wish list and we drove several of them. She explained all of the features of each model. We found the perfect lightly used CX5 and Christina even let us know there were some issues with scratches that had been improperly repaired by the previous owner. We hadn't noticed them in the rain when we drove it. She and her manager worked all that out to our satisfaction. We were very happy with the honest service and help we got from her and from everyone at Liberty Mazda. Jason took care to provide us with a nice loaner while the before mentioned scratches are being repaired. The people at Liberty Mazda are very professional and really nice real people. We will be lifelong customers. We have bought 3 Mazdas there previously and they rarely need any service which it great! Thank you all at Liberty Mazda! More

Great Sales Persons with no support and bad management Was shopping for CX-5, and when you know how difficult and stressful it is to deal with dealership, you know how great it is to be taken care by a gre Was shopping for CX-5, and when you know how difficult and stressful it is to deal with dealership, you know how great it is to be taken care by a great sales person. For the first time I walked in, Mr. Jason Nye, took care of me with no pressure, taking the time to answer all my questions, printing me clear and detailed sales offers for financing and leasing, and for the first time in my experience, was trustworthy! Went several times to meet him for questions, until the time we were going to sign for lease. Provided him with all requested necessary documents and information the evening before. On May 30th, 2018, after 3 hours spent with him with all paperwork’s, we had to wait for his Financial Manager Nick, who was supposedly too busy in assisting other clients, when his office was empty. Jason could not even have an appointment schedule from this "busy" person. He asked me to pay half of the deposit to "hold the car for me", and charged my credit card. Therefore, he asked me to come the next day, May 31st, in confirming that Nick would call me to set up an appointment, and to confirm me the credit approval and monthly payments amount. Waited until 1:40PM to contact Jason because I have not received any feedback from anyone. Around 2:00PM, Jason texted me back in apologizing that he was assisting clients, but no information regarding appointment, credit approval or anything related to the lease offer. Only because the Financial Manager is again too "busy" and "so well organized" that he cannot delivered. Explained to Jason, that if they are not interested by my potential account, it will force me to seek for another dealer offer in order to not lose the benefit of 0% interest financing/lease special May sales. At 3:00PM, just a quick text to let me know I was approved for the amount, but no appointment still... After many back and forth with several Mazda dealerships, I accepted another offer to get my car ready that evening at the last minute! Texted back to Jason to express my disappointment about his Financial Manager and the General Manager of this dealership, who both let him down and made him lose the sale. Also requested to be refunded of my deposit charged on my credit card. As of June 4th, no news about either my refund, or a call from any Manager to apologize or anything else. So, I called to speak with Mr. Mark Altieri who is registered on BBB as General Manager, but no one as his phone or can transfer my call... Called 4 times to be transferred on voicemail, so asked to General Manager to call me back, and left them all information needed to understand the situation. Mr. Chris Evans, General Manager called me back, but had no information about the situation. Expressed my disappointment about the way his dealership is operated, his Financial Manager who did not delivered, how it is a shame to not support and provide resources to his great sales persons to close sales, and claimed for my refund. He asked my credit card number again, because he claimed no one will have it and it is the only way I could receive my refund... wonder what they do with card receipts after you pay, and may be they do have a shoe box accounting records systems! He also told me not to be worry about his management style… Provided him with my card information, and he claimed I will be refunded same day. He told me that he would talk with his Financial Manager to understand the situation, but I advised him to talk with Mr. Jason Nye who lost the sale because of Financial Manager. I feel very sorry for Jason because, from the beginning to the end of the process during my 4 visits, he offered me a great service and beyond expectations compared to all dealerships from several brands I went to for months for car shopping. He was a trustworthy sales persons (which is very rare) with a consultant approach, very patient with me in explaining in details all my questions, and professional. Even this dealership is 1 hour drive from where I live, I really wanted to close the sales with him. In Summary, I would not recommend this dealership if you don’t have the time to be lied around, and have to wait for the Financial Manager to deign to do his job professionally. If you are not in hurry, well then asked for Mr. Jason Nye who is the person I would recommend. More

Love driving my new CX5... I’ve been driving my new Mazda CX-5 for a few days now and LOVE IT. The whole process was enjoyable. No pressure and Bill B. was extremely knowledge I’ve been driving my new Mazda CX-5 for a few days now and LOVE IT. The whole process was enjoyable. No pressure and Bill B. was extremely knowledgeable about every feature - and there are many. No negotiating but I shopped around and was confident that I was getting the best deal from Liberty Mazda. I highly recommend Libert Mazda and Bill Buswell. More

Horrible Never never never. Go elsewhere!!! 4 hours to take a delivery. Multiple excuses. Nothing valid. Everyone contradicting each other. The icing on t Never never never. Go elsewhere!!! 4 hours to take a delivery. Multiple excuses. Nothing valid. Everyone contradicting each other. The icing on the cake was the incredibly rude finance guy, Rich Crossley, who insulted me and bullied me after refusing extended warranty options. If I hadn’t already spent 3 1/2 hours thereI would have walked out at that point. Oh they gave us “free” floor mats. Not enough and way too late. Would we have been treated better if we were 2 men? And we had an appointment!!! More

Worst car dealer experience ever for military veteran Absolutely disgusted with the finance manager (Rick) at this group. Will never do business nor refer any of my military family over to them to purchas Absolutely disgusted with the finance manager (Rick) at this group. Will never do business nor refer any of my military family over to them to purchase a vehicle. Don't know any car dealer that I've especially the ones I've dealt with in my history that CANNOT hold a car AFTER the fact you have given them a deposit. Please do your yourself a big favor and run away especially if your looking for a Mazda. Don't let them try to pressure you into buying a car no earlier than agreed! They try to pull this on me and was not very displeased. Did not feel like I was treated well at Liberty Mazda.I feel very bad for the salesmen that work with this group especially having Rick their sales manager as one of their leaders! Very inconsiderate with their buyers' time. I do not recommend this group. Mazda will definitely be getting a complaint from me. Any questions email me! More

Katie is AMAZING! I recently purchased a certified used car from Liberty Mazda. This was my first time making such a large purchase, and I was a little stressed out. I I recently purchased a certified used car from Liberty Mazda. This was my first time making such a large purchase, and I was a little stressed out. I had no idea what to look for, what questions to ask and where to start. Once I got to the dealership, Katie made the experience easy and completely stressed free. She was honest, friendly, extremely helpful and even worked around my schedule. If you would like exceptional service please ask for Katie!! She will make sure you are 100% satisfied with your purchase! More

Best service department! It’s always a pleasure to have my car serviced at Liberty Mazda! From the service techs to the service manager, all of the employees are courteous, kn It’s always a pleasure to have my car serviced at Liberty Mazda! From the service techs to the service manager, all of the employees are courteous, knowledgeable and timely! More

Wonderful buying experience Compared to the other dealerships in the area, Liberty Mazda put their best foot forward in working with me to get the vehicle I desired. Other dealer Compared to the other dealerships in the area, Liberty Mazda put their best foot forward in working with me to get the vehicle I desired. Other dealerships would contradict what they would say, especially when it came to prices, whereas here I got a price I could absolutely not get anywhere else for a way better vehicle. Christina H. was exceptional at prioritizing me and making me feel valued as a customer. The communication here was excellent and constant, and my leasing process was completed in a timely manner. She provided great service to where I felt comfortable asking questions and overall made me have a genuinely exciting experience, whereas other places I felt as if I had to ask for lots of clarification to the point where they were "sneaky." More