Liberty Mazda

Hi Liberty Team: First off this isn't about anyone Hi Liberty Team: First off this isn't about anyone individually. Your staff has tried its hardest and has called me weekly to report the fail Hi Liberty Team: First off this isn't about anyone individually. Your staff has tried its hardest and has called me weekly to report the failure to fix my vehicle. However, I am sharing what I feel is a failure of your brand and service. We bought a 2013 Mazda from Liberty. As recently as June I paid $1700+ for a full replacement of significant issues around steering. I have paid you every time you've asked me to do something every time you serviced my vehicle (please check service history). 8 weeks ago, the car's engine completely died. We had the car towed to you with a promise that you'd repair my engine since this 'always happens with Mazdas from 2013 and older.' John has called my wife and I every week stating any day now it will be ready- each time it wasn't and we've been given multiple loner cars (one you asked us to return and swap out). This week we received the call that the car was unfixable, not because of the engine (which was replaced) but because of a faulty part that you put in when we replaced the steering in June ($1700). This week you asked us to return our loner car, and stated that our 2013 Mazda was mostly drivable but not really- and that we should pick it up. My wife thinks we still need to pay for the repair- I do not. We are coming Friday or Saturday to pick up our unfixed car, and I am not expecting to pay since the work was not completed. That said, clearly we will no longer be purchasing a Mazda for ourselves and we will not be recommending your brand to anyone who ever asks. I am sorry but you requested feedback; I hope this helps you improve. Philip Meer 646-373-5022 Mazda CX9 (currently in your shop) More

Excellent experience. The car we wanted, a great price and the transaction was unbelievably smooth. and the transaction was unbelievably smooth. More

There is a reason that I drive a half an hour from Massachusetts. I could go to the Mazda dealership in Springfield, but liberty Mazda is the absolute best. Their customer service, their work ethic, a Massachusetts. I could go to the Mazda dealership in Springfield, but liberty Mazda is the absolute best. Their customer service, their work ethic, and quality of work is top notch. More

Great experience! Easy to work with, quick buying process, very professional team. Very happy with purchase. process, very professional team. Very happy with purchase. More

The service here is great. Jason Secor has awesome customer service and goes above beyond customer service and goes above beyond More

Found the kind of car I wanted straight away and Nick was super helpful with everything I asked for. Sale went as smoothly as I could have hoped super helpful with everything I asked for. Sale went as smoothly as I could have hoped More

I went to Liberty just as a contingency plan when my Kia’s engine misfired. Abdul, Jason & Bill treaded me like family and actually made sure I was ok before even helping me find a new car. Within 2 day Kia’s engine misfired. Abdul, Jason & Bill treaded me like family and actually made sure I was ok before even helping me find a new car. Within 2 days they helped me lease a brand new CX-5 at a great deal. I homely would of been stuck with a car I hated if it wasn’t for their help. Everyone at Liberty Mazda is so nice and helpful. I will continue to go back and I’m never going anywhere else! More

I bought my second Mazda from Liberty in the past 8 months. Today my girlfriend bought her first (and im sure many more to come) from Liberty. Again, i cant say anything but great things about not only months. Today my girlfriend bought her first (and im sure many more to come) from Liberty. Again, i cant say anything but great things about not only this dealership but Abdul, Jason, Bill and Brandi. They are all so friendly and made the car buying process a breeze. I cant wait for future purposes! More

Jordan and Liberty Mazda were great to work with. I really appreciated the transparency on the pricing and the frequent communication as we waited for my new car to arrive. Jordan was very professional really appreciated the transparency on the pricing and the frequent communication as we waited for my new car to arrive. Jordan was very professional, friendly, and knew his stuff. Overall a great experience. More

Liberty Mazda is wonderful, I’ve only used them for service after moving to Hartford and they’re one of the best dealerships I’ve ever worked with. The video review process is incredibly transparent, a service after moving to Hartford and they’re one of the best dealerships I’ve ever worked with. The video review process is incredibly transparent, and I love the complimentary shuttles. More