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Liberty Mazda

Hartford, CT

4.8
1,616 Reviews
As part of the Executive Auto Group, Liberty Mazda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Mazda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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91 W Service Rd

Hartford, CT

06120

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Showing 1,616 reviews

February 10, 2022

Nick was a true professional, from the initial call to delivery of our new CX-9, He answered all of our questions and was very knowledgeable. Their new showroom is amazing! Thanks Nick! Bride and Simo More

by SIMONNECORR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Delgiudice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Waitt
Feb 11, 2022 -

Liberty Mazda responded

Thanks for your feedback on your recent visit to Liberty Mazda. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new CX-9!

February 08, 2022

Very professional and knowledgeable about the car and process. Very friendly and no hard sell More

by Darlenedarlene72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Petrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malik Beckford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

February 07, 2022

Love the video after every service. Great to be well informed about any current or possible future issues More

by Clmcmanus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode, Zach Apruzzese
Feb 08, 2022 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Liberty Mazda. Please don't hesitate to reach out if you need anything else.

February 06, 2022

I appreciated the video giving me views of the step by step tasks performed in my service. It gives me confidence that a thorough inspection was done for my safety More

by NANCYQUIGLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not that familiar with other names but never encountered any one not polite and friendly at Liberty , Shannon Rode
Feb 07, 2022 -

Liberty Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

February 04, 2022

Haven't had the vehicle that long but when I have been bringing it in for the regular schedule something comes up disappointed that this is happening not sure what will happen next time More

by Bsiedor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 04, 2022

They over filled my oil and I had to return to the dealership. They gave me a loaner vehicle while they checked my car out and addressed the issue overnight. They gave me a complimentary service vouch More

by KCOLON1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Liberty Mazda!

February 04, 2022

Friendly, knowledgeable, kept me updated on the process, and sent me a video of the work! More

by AMANDA.NOWAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 04, 2022

Shannon was awesome! Very professional and great to work with. I will definitely refer business in the future to her. More

by Roko4273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Feb 04, 2022 -

Liberty Mazda responded

Thank you so much for your kind words for Shannon, and for taking the time to leave us this wonderful feedback!

February 04, 2022

Always spectacular customer service! So friendly and easy to deal with. Respectful and never any surprises! More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Feb 04, 2022 -

Liberty Mazda responded

Janice, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 04, 2022

My issues are always addressed and I appreciate the video shown me reviewing their procedures on thoroughly checking any possible issues. More

by NANCYQUIGLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Some of these persons I’m not familiar with, Micah Netherland, Jonathan Martinez, Shannon Rode, Zach Apruzzese
Feb 04, 2022 -

Liberty Mazda responded

Nancy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

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