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Liberty Mazda

Hartford, CT

4.8
1,532 Reviews
As part of the Executive Auto Group, Liberty Mazda gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Liberty Mazda to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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91 W Service Rd

Hartford, CT

06120

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Showing 1,532 reviews

February 04, 2022

Haven't had the vehicle that long but when I have been bringing it in for the regular schedule something comes up disappointed that this is happening not sure what will happen next time More

by Bsiedor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 04, 2022

They over filled my oil and I had to return to the dealership. They gave me a loaner vehicle while they checked my car out and addressed the issue overnight. They gave me a complimentary service vouch More

by KCOLON1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Liberty Mazda!

February 04, 2022

Friendly, knowledgeable, kept me updated on the process, and sent me a video of the work! More

by AMANDA.NOWAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Feb 04, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 04, 2022

Shannon was awesome! Very professional and great to work with. I will definitely refer business in the future to her. More

by Roko4273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Feb 04, 2022 -

Liberty Mazda responded

Thank you so much for your kind words for Shannon, and for taking the time to leave us this wonderful feedback!

February 04, 2022

Always spectacular customer service! So friendly and easy to deal with. Respectful and never any surprises! More

by Janice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Feb 04, 2022 -

Liberty Mazda responded

Janice, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 04, 2022

My issues are always addressed and I appreciate the video shown me reviewing their procedures on thoroughly checking any possible issues. More

by NANCYQUIGLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Piacenta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Some of these persons I’m not familiar with, Micah Netherland, Jonathan Martinez, Shannon Rode, Zach Apruzzese
Feb 04, 2022 -

Liberty Mazda responded

Nancy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

February 03, 2022

I would recommend liberty Mazda to my friends..very helpful answered all my questions... Zeon was very helpful,friendly,very attentive to detail.. most of all I wasn’t pressured into anything which I More

by Dlatorra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeon Horsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Liberty Mazda responded

Dlatorra, Thank you so much for your excellent review! We are so glad that Zeon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

February 03, 2022

Fantastic customer service. Zeon was great, took his time to show us all of our options, and made sure we made an educated decision that was best for us. He kept us informed the entire way, and made sure we More

by Wintersjei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeon Horsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Liberty Mazda responded

Congratulations on your new vehicle! We are so glad that Zeon had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

February 03, 2022

Fast and reliable service. Good pricing, usual oil change cost less than on other services. Zach always suggest right things to do. More

by Nazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Feb 03, 2022 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Zach and our team here at Liberty Mazda. We appreciate your business and hope to see you again soon!

February 03, 2022

Liberty Mazda provided the best experience I've ever had leasing a new car! I can't recommend them enough! Jordan and Bill were a joy to work with, the process was smooth and efficient! More

by Christine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill, finance, Brandi Waitt, Jordan Udi
Feb 03, 2022 -

Liberty Mazda responded

Thank you so much for your wonderful review, Christine! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Liberty Mazda!

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