Liberty Hyundai

sales representative Carlos Alcaide was very helpful and friendly in the process of leasing our new vehicle always trying to find ways to please and meet our request also Gregg B. in the process of the pape friendly in the process of leasing our new vehicle always trying to find ways to please and meet our request also Gregg B. in the process of the paper work More

This is my second Elantra. I love this dealership. I had looked and visited many dealerships two cars ago and always felt confused and insignificant. This dealership was interested, courteous and infor had looked and visited many dealerships two cars ago and always felt confused and insignificant. This dealership was interested, courteous and informative. I bought my first Elantra on the spot in 2008 and just got a 2012. I love my car, I love the service people. The whole dealership couldn't be better. I have recommended my car and dealership to everyone More

The experience at Liberty Hyundai could not have been better. The Salesperson was upfront, honest and attentive throughout the negotiation and delivery process and everything he said was true, unlike oth better. The Salesperson was upfront, honest and attentive throughout the negotiation and delivery process and everything he said was true, unlike other car dealers I had dealt with beforehand. I would highly recommend him, the Business Manager and Liberty Hyundai to anyone that is considering a car. As a matter of fact, I plan to buy my next Hyundai from them very soon. More

Liberty Hyundai was not the first Hyundai dealership my wife and I visited. The first dealership's salesman was uninformed as to the features on the car (I got a 2012 Hyundai Veloster from Liberty Hyundai wife and I visited. The first dealership's salesman was uninformed as to the features on the car (I got a 2012 Hyundai Veloster from Liberty Hyundai and love it) and the availability of his inventory. I was initially sold a car that was unavailable and then brought back in 4 days later to once again see a car that was unavailable, needless to say I am very pleased that the bad experience at one Hyundai dealership was easily erased by the friendly and professional experience at Liberty Hyundai. My salesman Chris Werling, at Liberty Hyundai was informative, friendly, and made made the experience quick and easy. I am very pleased with my purchase of the new "2012 Veloster", I have been getting comments everywhere I go about how "cool" it looks and people are amazed as to the quality and style of the car for it amazingly low price, keep up the good work. Mr. Peter AllenMy expectations of my next experience with Hyundai will have to be at leasst at the level of my experience at Liberty. It is obvious to me now that some of the dealerships bearing the name Hyundai are not of the same quality as Liberty. I understand that quality and customer satisfation are number 1 and 2 in the Hyundai rule book and it is with that in mind that will make me a future Hyundai owner as well. I am sure that the experience I had with the other dealership in Paramus will eventually be noticed in either sales numbers or surveys such as this and corrected. Once again Thank you Liberty Hyundai if not for you I'd probably be driving a Toyota or Honda...LOL More

I've used Liberty Hyundai in Ramsey, NJ for warranty work in the past and they were great - UNTIL NOW. With 5,000 left on my warranty, I took it in for what I thought was a transmission problem. Natura in the past and they were great - UNTIL NOW. With 5,000 left on my warranty, I took it in for what I thought was a transmission problem. Naturally nothing was wrong that was under warranty, but they charged me $250 for a transmission flush. They also did the multi-point check on my car - which included a brake check. They measured the brakes and gave me an accurate reading in millimeters of how much was left. Immediately after getting the car back, it started making a weird "tuk tuk tuk" noise in the front of the car (tires? axle?) - rather weak at first. A week later after it got worse and worse, we found that a lug nut was missing and 2 of the remaining 4 were almost off (we could turn them by hand). We spoke to other mechanics who said brake checks were done by taking the tires off. So we called Liberty Hyundai Service back and Joe proceeded to be rude to my boyfriend. He wanted to know "where are you going with this" when my boyfriend asked if they took the tires off to check. They claimed they didn't and that "you can come down here and I'll show you". He then refused to give us a lug nut (that's all we wanted!) and said we have to wait to talk to a Manager on Monday (its Saturday AM). He was EXTREMELY rude to my boyfriend and refused to help. We then called a couple other local Hyundai Dealer Service Departments who said they DO in fact, take the tires off. Obviously Joe at Liberty Hyundai either lied to us or didn't know how to handle the situation. Since my beloved 2004 Santa Fe is almost out of warranty, I was considering getting a new Hyundai. If I DO end up getting a new Hyundai (not from Liberty), I will most definitely NOT be going back to Liberty Hyundai in Ramsey, NJ to have it serviced. Pathetic service. More

The service department does not seem to know what they are doing. They are deceptive and rude when there is a service problem. I like the Hyundai that I own but I will not be buying another because of t are doing. They are deceptive and rude when there is a service problem. I like the Hyundai that I own but I will not be buying another because of the way this dealer has treated me. I was without a car for two weeks because of a recall on there defective control arms. My car was not returned they way I brought it in. And The service dept tried to put the responsibility on a new clutch from march of 05. More