Liberty Hyundai

I give this dealership a great rating because they enabled me to get the car I wanted, at the price I could afford, on the terms I needed. I had an appointment with Ryan, but I was late and he was by enabled me to get the car I wanted, at the price I could afford, on the terms I needed. I had an appointment with Ryan, but I was late and he was by then helping another customer. Rather than make me wait, as another dealership did, Ryan introduced me to another salesperson - Steve. Steve was professional, easy to work with, and friendly while respectful of my time. I truly felt that his goal was to meet my car buying needs. Kurt helped put together the final deal, aware that I had done the research that a smart consumer should do (check out prices/incentives/financing options, research the value of my trade-in, and find a reputable dealership). Ty made completing the paperwork clear and painless. While waiting for my car to be prepped, I visited the service department. I asked for a list of maintenance services and was given a detailed brochure which included the mileage intervals and prices, and a friendly explanation of hours, overnight drop off and loaner car procedures. There was a bit of a wait between the various steps (choosing the car, negotiating, finalizing paperwork, taking my car home), but to me the right deal is worth a little waiting. This dealership earned my business, and I highly recommend Liberty Hyundai of Mahwah, and especially my salesperson, Steve. I chose this dealership because of the honest input on Dealerrater, and am glad I did! I look forward to service that is as good as the sale. More

Having only purchased pre-owned cars over the past 22 years, I was very apprehensive about purchasing a new car. Like most of us, I am aware of many "horror stories" of people having very stressful exper years, I was very apprehensive about purchasing a new car. Like most of us, I am aware of many "horror stories" of people having very stressful experiences when purchasing a new car, from ANY type of dealership, across the country. I began by narrowing down my search to three makes of SUV's and test drove them all. Once I settled on a Hyundai, I decide to research numerous dealerships within 25 miles of my home. I limited my search to that radius because I have been raised on the concept that "relationships are very important", and since my goal is to drive my new car for 8-10 years, I knew that I would likely be visiting the dealership, many times, over the coming years for service and any "issues" which may arise. With this mindset, I looked at dealerrater.com and got a few quotes from consuemerreports.com. From the moment I walked into the showroom of Liberty Hyundai in Mahwah, NJ, I had a good feeling. The feeling was not "salesy", rather it was relaxed and informative. The first day I walked in, with my son, I told the friendly sales consultant who approached us, Ryan, that we only had 14 minutes, as I had to get home to meet my daugther's bus. Ryan was very helpful in our few minutes together and we agreed to come back the next day at 10:30 am to go through the options. The next morning, I received a call from the dealership saying that Ryan was unable to meet with us and that "Eddie" would be our sales consultant. Candidly, I was very hesitant, because I gave my word to Ryan that I would meet HIM. I decide to keep my 10:30 am appointment. When I arrived, I was informed that Ryan had a family emergency and was unable to meet us, but that Eddie would take good care of us. (I subsequently learned from Ryan that, contrary to my fear that they would "cut him out" of the deal, just the opposite had occurred). Eddie jumped in and Ryan had been "taken care of" (ie received some commission from our sale). What this told me was that this was a dealership highly focused on servicing clients and that they would "do the right thing" for their employees. This awareness made me feel very good about dealing with a dealership whose goal is "total customer satisfaction" from every member of their team. Our internet salesperson, Eddie Saint-Preux, was an absolute pleasure to deal with. In fact, I was very happy to hear while "schmoozing" with Eddie, that he had come from a BMW dealership. Immediately I knew that customer service would be very important to Eddie, and by extension, the whole dealership. Eddie invested about 4 hours with my son and I to analyze the different options of cars, based upon our needs and wants. At no time did I feel pressured or "on the defensive" while dealing with Eddie. Of course, I came in with an idea of what we wanted to pay for our Hyundai Santa Fe, yet I must admit that the longer we spoke and the more I interacted with other members of the Liberty Hyundai staff, the more comfortable I became, as I realized that sales, finance and service truly work together as a "team". They all seem to have the same goal- an outstanding customer experience. Even the finance manager, Gregg Bedrosian, was easy to speak to and he presented our options in a very straightforward and candid manner. At no time did I get the sense that the staff was trying to sell me something with I did not want or need. In summary, I would highly recommend Liberty Hyundai for anyone looking for an informative, educated, consultive buying experience. I look forward to many positive interactions with them in the years to come. More

STAFF WAS PATIENT, THOROUGH, EXPLAINED THE INFO THEY WERE GIVING TO ME - I'VE COMMENTED TO FRIENDS THAT I WISH THE EXPERIENCE WITH STAFF IN DOCTORS' OFFICES WAS AS GOOD!!!! I'M 80 YEARS OLD - YES, IN MY CASE GIVING TO ME - I'VE COMMENTED TO FRIENDS THAT I WISH THE EXPERIENCE WITH STAFF IN DOCTORS' OFFICES WAS AS GOOD!!!! I'M 80 YEARS OLD - YES, IN MY CASE "OLD" IS APPROPRIATE - AND APPRECIATE A KIND EXPERIENCE! More

I bought new Hyundai elantra touring from this dealership in 2011. I have been very happy with this car until a couple of months ago when the car seemed to shake when driving at highway speeds. I brought th in 2011. I have been very happy with this car until a couple of months ago when the car seemed to shake when driving at highway speeds. I brought the car in for service, and although they could feel the shake they could find nothing wrong with the car. This went on for a few months going back and forth to the dealership, until I felt like the tires might blow out when driving, so I took the car to a tire dealer And asked about new tires. I had just had the car at Hyundai a week before and asked them for tire prices too. At the tire dealer, he brought me over to my car and said they cannot let me leave with the current tires on my car, as they then showed me the tire was totally split open on the inside, exposing the steel belts... On both back tires! How did the dealer not see this?? He had no answer but did say this did not happen over night... The tires have been like this for awhile. I could have been killed if the tire shredded at highway speed. When I called Hyundai to tell them, the woman in the service department hung up on me, when I called back the manager offered me a free oil change. Really! I could have been killed... When it comes to auto service, I have to trust what you say you did, you did. In this case you obviously didn't. I have paper work that says you did, but tires that say you didn't. I have spent thousands of dollars on preventive maintenance at this dealership. And I cannot trust that the service was performed. A person is as good as there word, their words were lies.. Thank god I decided to have another mechanic look at this car before I had a serious accident I can NEVER trust them again. More

I actually did not buy a car from this dealership but I wanted to write this review for future/potential customers looking into Hyundais. Carlos was one of the nicest sales agents I have ever worked with. wanted to write this review for future/potential customers looking into Hyundais. Carlos was one of the nicest sales agents I have ever worked with. Extremely honest, very laid back, no pressure, and very down-to-earth. He worked out some awesome numbers for me and it was very hard for me to turn down, but at the time, it just wasn't the right car for me. I would recommend Carlos if anyone were to stop by at Liberty Hyundai, I'm sure if whatever Hyundai is right for you, you would definitely want to buy it from him. More

We scheduled an appointment to test drive a certified pre-owned Sonata 2011 advertised at www.cars.com. Bob Zimmer left a good first impression as a polite and professional sales agent. We liked the car pre-owned Sonata 2011 advertised at www.cars.com. Bob Zimmer left a good first impression as a polite and professional sales agent. We liked the car but the road noise was more pronounced than expected and we wanted to drive a few other cars before we make our mind. A week later we called Liberty Hyundai to make sure the car was still available and scheduled a second appointment with Bob Zimmer. We drove the car and decided to purchase it. About 15 minutes after signing a document indicating the conditions of the sale (price, taxes, and fees) Bob came back with a statement "I'm sorry, this car is sold." We left the dealership very disappointed not because we didn't buy this particular vehicle but because we felt cheated. Bob Zimmer should have known if the car was indeed sold and not waste 3 hours of our time for the round trip to the dealership, test drive, and waiting for him to consult with his colleagues after signing the initial paperwork. Even worse, the particular car we wanted to purchase is still advertised for sale (4 days after claimed sold) and I feel Liberty Hundai is using a trivial bait-and-switch trick - very unprofessional. Please, think twice before you decide to spend your valuable time with this car dealer. More