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Liberty Honda - Service Center

Hartford, CT

4.5
1,953 Reviews

1,953 Reviews of Liberty Honda - Service Center

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December 06, 2024

Everyone we dealt with was very professional and thorough. Every option was presented without a forced sales pitch. More

by polareagle113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

December 05, 2024

I called nearly 6 times today just to get a quote for 100k miles service. Every time the call was answered by Lisa and was told that I would get a call back with a quote but no one ever called. Hope they More

by Muralie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa
Dec 09, 2024 -

Liberty Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 04, 2024

They have been very helpful since I got my car in 2023, with the couple recalls that it’s had and helping me maintain it. Scott was very generous and honest with me last week about the maintenance it neede More

by Ash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Scott and the team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

December 04, 2024

I'm usually pleased with my service at Liberty Honda, but on my last visit I didn't receive a multi-point inspection report and they said I was due for major services which I completed with them earlier this More

by D.N
Recommend Dealer
Yes
Employees Worked With
Nelly Justiniano
Dec 05, 2024 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 03, 2024

excellent service, everything was seamless and fast. i like the video of the car for the peace of mind More

by jaredwalter01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

December 03, 2024

Friendly and always willing to help the new car leaser with questions and needs at any time. More

by PFELGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

December 03, 2024

I have been using Liberty Honda for over 15 years. They have gone over and beyond to service maintain my vehicles in a timely manner. I recommend Liberty to all my friends and anyone interested in loo More

by Goombay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

December 03, 2024

Everything was great. The wait was brief. Every interaction was pleasant. No complaints at all. More

by lazyflood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelly
Dec 03, 2024 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

December 02, 2024

Prompt service, friendly staff, especially during the holidays when everyone is going crazy. Thanks and Happy Holidays! More

by yoursoprano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Russian woman, I think? I think her name was Svetlana? I’m probably wrong but she was awesome!
Dec 03, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

November 30, 2024

I received a quality diagnosis and repair of my vehicle. All staff members and management were all respectful, honest and sincere. I will highly recommend to all my friends and family. More

by rainwaterjoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

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