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Liberty Honda - Service Center

Hartford, CT

4.5
2,202 Reviews

2,202 Reviews of Liberty Honda - Service Center

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June 12, 2025

Happy to get an appointment sooner than later. Everyone was pleasant and helpful. Probably visit again More

by tlzsac
Recommend Dealer
Yes
Employees Worked With
Nelly
Jun 12, 2025 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 12, 2025

I wish the vehicle assessment was done before we decided what to do this visit. I would have had filters replaced if I knew their condition. More

by jeffg.morey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Liberty Honda responded

Thank you, Jeff! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

June 12, 2025

Shuttle was definitely a Plus and everyone there was friendly and helpful.. he also give me great advice and even video of what happened with the car and showed me my options. More

by Kirk c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

June 12, 2025

Polite, efficient, good communication. Easy drop off and pick up. I will use them again More

by dpmcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 12, 2025

They treated me very good and I was pleased with their service, they were very helpful. More

by Domingo
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 12, 2025

Not happy that Liberty charged me a diagnostic fee to replace the compressor shaft seal (which is under an extended warranty. Liberty also tried to charge me to recharge the air conditioning system claim More

by ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Liberty Honda responded

Thank you for providing this feedback. We apologize for not delivering an exceptional service experience to you. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 11, 2025

Professional courteous great customer service & representative excellent staff service that keep customers informed and happy More

by sharoncieck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 11, 2025

I think if they weren’t so under staff they be great! I have to be with out a car almost all day a big inconvenience More

by JAVIEROTERO901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Liberty Honda responded

Thank you, Javier, for bringing this to our attention. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 11, 2025

Fast reliable and easy to schedule service. Always able to explain and recommend only needed services. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 11, 2025

Liberty Honda always easy and pleasant to deal with. Sales and service staff professional and knowledgeable. More

by DENNISSCHAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

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