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Liberty Honda - Service Center

Hartford, CT

4.5
1,926 Reviews

1,926 Reviews of Liberty Honda - Service Center

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December 13, 2024

Exceptional, friendly and great customer service. I bought my daughters car there just just because of the service More

by BROWNE.D.AARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelly
Dec 15, 2024 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Aaron, and look forward to your next visit.

December 13, 2024

Excellent customer service, almost always managed by Chloe Truglio, a personable and thoroughly competent service advisor. She knows what she's doing, great at explaining what's going on, patient and h More

by carolfitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Carol, and look forward to your next visit.

December 13, 2024

great price , additional comprehensive checkup is a plus, more than i expected. technetian, staff, friendly and savvy. overall a thump up!!! thank you ! More

by USA1368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 13, 2024

Courteous staff, great customer service. The problem was quickly diagnosed and resolved and My car feels like a brand spanking new 2025 model More

by Claudette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Liberty Honda responded

Hi Claudette: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 13, 2024

No car wash provided although toy was mentioned in service selected, I couldn’t notice it as I picked my car under shed and I noticed that car was not washed when I reached home. More

by himanshu_2445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Svethlana Reish
Dec 18, 2024 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 11, 2024

They were professional and very courteous. All the people I work with were very helpful. More

by RPROULX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

December 11, 2024

Wonderful service! The team is really polite, professional, and efficient. Will definitely come back here again for car services. More

by jjiang_syr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Svetlana Reish
Dec 11, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

December 11, 2024

Ease of scheduling online; great attentive service from Ms Truglia -- big thank you! Maksim, the technician's video explanation of the proposed work was excellent too. I felt very confident that everythin More

by Happy Honda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maksim
Dec 11, 2024 -

Liberty Honda responded

Thank you for the kind words for Chloe and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 09, 2024

They did a great job and recommend other services needed and got my car out when they said it would be ready More

by FIDELITYBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2024

My car runs very fast with rge new battery and my headlight is myst brighter More

by Bwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selanva
Dec 09, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

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