Liberty Honda - Service Center

Very helpful. Chris in Service Dept, was very professional and kept me updated on my car’s repair status. Chris in Service Dept, was very professional and kept me updated on my car’s repair status. More

Convenient location and accommodating service hours. Their employees are professional and keep me informed about my car. Their employees are professional and keep me informed about my car. More

I had an appointment for 9 AM. When I made the appointment I was told there were 2 recalls pending. One for the side mirrors and one for the passenger air bag. I arrived and 0 When I made the appointment I was told there were 2 recalls pending. One for the side mirrors and one for the passenger air bag. I arrived and 08:50 and was checked in by my service advisor Brenda. Brenda said it shouldn't be very long at all. Approx. 2.5 hrs later Brenda came and apologized, telling me that the tech had ordered the mirrors and that they hadn't started yet. I asked that they finish the oil change and I could make a separate appointment for the recall. Brenda returned a while later and said that a Honda Rep was here and would not let her release the car until the recall was done. At this point I should have raised a stink but didn't. Brenda obviously felt terrible but it was obvious the rep had pulled rank on her. Whoever this Honda Rep was, was in effect holding my car hostage. Brenda said they were assigning two techs to finish ASAP. My car was eventually freed from captivity almost 4 hours to the minute after I brought it in. My wife and I have been doing business with Liberty Honda for a very very long time. Through our recommendation our 4 children, their spouses, and several extended family members have purchased and have had their cars serviced by Liberty Honda. This has been my worst experience at Liberty ever. 4 hours for basically, an oil change. I want to emphasize that I do not hold Brenda responsible for this. I don't want her to take a performance hit for what was done against my wishes and outside of her control. She handled herself very professionally, and felt very bad about this. She did comp the oil change which was very nice, and much appreciated but the situation should never have reached the point it did. The Honda Rep should however be held accountable. More

Yeti was easy to work with and did some things that made my experience easy. my experience easy. More

Kept me informed as to what needed service and aware of the cost Work completed in timely manner the cost Work completed in timely manner More

Very helpful. Needed to finish before a scheduled appointment elsewhere. Liberty Honda worked with me to make sure I was out in time. Friendly service. Great c Needed to finish before a scheduled appointment elsewhere. Liberty Honda worked with me to make sure I was out in time. Friendly service. Great communication. More

Service is always the best that’s why I purchased my car from Liberty Honda. from Liberty Honda. More

Very friendly and told us exactly what we needed for our car. We were in and out. car. We were in and out. More

I always loved liberty honda every car I had o bought it here and the service reps were very polite and pleasant here and the service reps were very polite and pleasant More

Like the customer service . Brenda war very efficient and helpful she was excellent.. Thanks for a good service. Brenda war very efficient and helpful she was excellent.. Thanks for a good service. More