Liberty Honda - Service Center

My review is on the customer service or lack thereof. The one star on this review is generous since there isn't an option for no stars. I bought my vehicle a year and two months ago and was ecstatic as coul one star on this review is generous since there isn't an option for no stars. I bought my vehicle a year and two months ago and was ecstatic as could be. I had made a solid investment in a certified pre-owned vehicle with the nice 100k mile warranty. What could go wrong right? Well, less than two months after my purchase I was back in for an engine light. No big deal I thought. First incident I was slightly bothered by my children and I being inconvenienced, but they fixed the issue (sparks plug replacement) when I brought the car in Monday morning and I was on my way by that evening. Fast forward 2 - 3 months and here I was again, engine light on so I brought it back in and same issue so again they "fixed" it. This time around I had done some quick research prior to going and voiced my thoughts, but of course since I'm a woman I clearly did not know what I was talking about. Fine, I'm a patient individual, yet again inconvenienced, but no need to make a big deal. Car was "fixed" with the same previous solution and I was on my way. Well 2 -3 months from then I was back with the same issue, 3rd incident. This time I was told I'd be charged a diagnostics fee if it wasn't the same issue. I was irked, but again fine, I knew it was the same issue even though I was treated like a crazy woman who didn't know what she was talking about. This time I was "guaranteed" it'd be fixed this 3rd time and I certainly would not be back because this would be addressed and taken care of. 3rd time it inconvenienced myself, my children, and my mother who thankfully took the car down there so I could use her vehicle to get my kids to school and myself to work - pathetic I'd say to not offer me a rental, but fine. Can you tell I'm patient and forgiving? When I picked up my "fixed" vehicle I still felt it within me that I'd be back. Why? Because the issue was remedied as the first two incidents. Not a thing was done differently, but again on my way I went. 4th incident and I'm back at the dealer with the same issue. Again inconvenienced, but I'm not one to kick and scream. Hm, no mention of said diagnostic fee this time so I guess they pick and choose when they charge it. Moving on, same remedy as 3 previous incidents, but this time I was told it occurred because my oil was "low". Inaccurate and sheer stupid logic, but I know they just wanted me to go on my way. Women know nothing about cars so feed me a lie that sounds good right? Here we are 5th incident and I show up to dealer with the same service gentleman from the 3rd incident. There goes that mention of the $125 diagnostics fee again. Pick and choosing, but whatever, I knew it was the same issue. This time I looked for the salesman who sold me my vehicle as I was ready to hand over all keys and move on from the car. If I hadn't considered it before it's because we all get attached right? Well with the reoccurring issue and lack of proper service to my vehicle I was over it. The salesman apparently spoke to the service department and would you believe it, they finally consider that it could be something else causing the problem. By golly, what geniuses. So this time I'm told I need to leave my vehicle for 3 days so that certain things can be shipped out and have it all taken care of, you know, like promised back in the 3rd incident. My biggest issue this 5th time other than my patience being spread extremely thin is that although my vehicle is covered under my 100k mile warranty I am not "eligible" for a rental (they don't have loaners so they use Enterprise for car rentals) because it's not in my contract. So an issue that should have been fixed incidents ago and has been covered this whole time is now going to cost me money? The best they could do was offer me the dealer rate ($35.99/day) for a car rental for something that should have been taken care of a year ago and is in no way, shape, or form my fault? Warranty or not, one would expect that if a vehicle is being serviced at a DEALER that alternative transportation be provided to not cause further inconveniences and aggravation to your customers. I was told that nothing could be done because the rental was simply not in my contract. This isn't a matter of "can't", it's a matter of won't. Good on you Honda for inconveniencing a single mother of two small kids with no other means of transportation to get to work and get them to school other than the vehicle she invested heavily in just a year ago and has been dealing with the reoccurring issue that has basically been temporarily fixed each time for the sake of saving a buck. $20,000 vehicle and the best solution was a sparks plug replacement each time. I'm sure actually fixing the car and providing a rental out of courtesy is going to burn a hole in your pockets. Oh no, wait that's mine. My issue isn't w/the vehicle as there are laws to protect the consumer. My issue is with the lack of customer service. More

I requested Carl to arrange inspection of a certified pre-owned luxury brand car (not Honda or Acura)that I was buying. He arranged for immediate inspection and test drive of the car by a Liberty Honda m pre-owned luxury brand car (not Honda or Acura)that I was buying. He arranged for immediate inspection and test drive of the car by a Liberty Honda mechanic. The inspection revealed 1) a defective tire and 2) brake rotors that needed servicing. Based on Liberty Honda's inspection the selling dealer replaced the tire and resurfaced the brake rotors at his expense, saving me the $400 - $500 that I would have incurred without the independent inspection. Three Cheers for Liberty Honda! Paul More

Very competitive cost to perform any service compared to other places and the service rep's are real Pro..No games to sell any high priced services during appointment.They are making sure you are happy all other places and the service rep's are real Pro..No games to sell any high priced services during appointment.They are making sure you are happy all the time. Using it for several years and will be happy to go back again for all my servicing/new car needs. More

Great service-- even faster than promised! You can drive right into the building and they take great care of you from there. I chose to wait and am so glad I did because even though it was a busy Friday, th right into the building and they take great care of you from there. I chose to wait and am so glad I did because even though it was a busy Friday, they were calling my name not even 30 minutes later and had my car right in front and waiting for me. More