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Liberty Honda - Service Center

Hartford, CT

4.5
1,959 Reviews
Call Service Center (860) 856-8700

1,959 Reviews of Liberty Honda - Service Center

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September 13, 2024

I take my Car there all the time and they always do a good job definitely will be going back ! More

by tiradoblanca395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda, Blanca! We appreciate your business and hope to see you again soon!

September 12, 2024

I placed my customer complaint. Still waiting on a call back. Was given two different answers from who I take to be the manager (he did not provide his name) and my sales rep Chloe. More

by Jazmineoliverwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 12, 2024

Nellie was the best to work with she helped me with pricing and also kept me on the loop for the whole time my car was at the dealer. More

by ycalcano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nellie
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Sep 13, 2024 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

September 12, 2024

Scott was able to get me in for same day service which was a big help. In addition the technician finished the job quickly! More

by steveandlinda819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Liberty Honda responded

Thank you for the kind words for Scott and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 12, 2024

Liberty Honda is terrific. Great staff, knowledgeable, efficient and caring. Service staff are exceptional. They know their stuff. More

by MGARGANO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

September 12, 2024

Great customer service. Prices were slightly higher than expected. Would recommend for any local Honda vehicle owneds More

by 19benjaminsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Liberty Honda responded

Thank you, Benjamin, for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

September 09, 2024

Great job! Explained everything. Finished paperwork in a timely manner without us feeling rushed. We would recommend Liberty! More

by TODDANDRACHEL
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Liberty Honda responded

Todd and Rachel, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

September 07, 2024

Chloe is amazing. Her service is excellent. Really helped me through a very difficult time. More

by SHAZAENAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chloe and our team, and we look forward to working with you again.

September 07, 2024

The service is very good. Brenda is excellent, very professional and friendly. Thank you Brenda for your attention. More

by FLABIASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear that Brenda and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

September 06, 2024

From appointment to pickup everyone was courteous. This is big as it makes the experience less stressful. More

by rpb404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Colon
Report | Print
Sep 06, 2024 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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