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Liberty Honda - Service Center

Hartford, CT

4.5
1,957 Reviews
Call Service Center (860) 856-8700

1,957 Reviews of Liberty Honda - Service Center

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September 19, 2024

I’ve always had wonderful service at Liberty Honda. I am on my sixth leased vehicle from them. My favorite is the complementary car washes! More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Liberty Honda responded

Marlene, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

September 18, 2024

The price quote I received for replacement parts was outrageous. $150 to replace cabin and engine air filters is six time more than if I bought them aftermarket on Amazon. You need to do a better job at More

by RyanTetreault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 17, 2024

Always prepared when I have an appointment and my car is always on time. Great customer service. More

by cari.turek88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Liberty Honda responded

Thank you for the great rating, Cari. Thank you for choosing Liberty Honda; we look forward to having you as a valued customer for many years to come.

September 16, 2024

Loved the professional service showed me alot of respect I would prefer coming back next time More

by Miltonhobbs03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Liberty Honda responded

Milton, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

September 16, 2024

We have been going here for years and plan to continue. Very happy with service! More

by DEBORAH.HESS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelly Justiniano
Report | Print
Sep 16, 2024 -

Liberty Honda responded

Deborah, Thank you for your very kind review. Nelly and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

September 15, 2024

Very good timely service. Friendly staff and Cloe is the best and helpful in texts to let me know when my car is ready More

by bryan_felicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that Chloe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 14, 2024

I went for oil change in hatford. Staff is nice. Price is low. Clean area More

by baljit kumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Liberty Honda responded

Thank you so much for your kind words, Baljit, and for taking the time to leave us this wonderful feedback!

September 14, 2024

Communicated well. Work was covered by warranty, so that was a plus. Scott was easy to work with More

by lacunae_05_hangar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 13, 2024

I take my Car there all the time and they always do a good job definitely will be going back ! More

by tiradoblanca395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda, Blanca! We appreciate your business and hope to see you again soon!

September 12, 2024

I placed my customer complaint. Still waiting on a call back. Was given two different answers from who I take to be the manager (he did not provide his name) and my sales rep Chloe. More

by Jazmineoliverwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Truglio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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