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Liberty Honda - Service Center

Hartford, CT

4.5
2,025 Reviews
Call Service Center (860) 856-8700

2,025 Reviews of Liberty Honda - Service Center

Sort by
April 01, 2025

Very knowledgeable on what was being done and clearly explained it. Very friendly & pleasant to talk to More

by tfgj4
Recommend Dealer
Yes
Employees Worked With
Svetlana Reish
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Apr 01, 2025 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 29, 2025

Easy process for drop off and pick up. Attentive and thorough. Good experience overall. I’d recommend to others. More

by tban
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

March 29, 2025

Had to take a sick day off because my car wasn’t ready on time .two days for a recall More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 28, 2025

Extremely fast and detailed service, no waiting, happy to use their service dept any time More

by Jasonkriscenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

March 27, 2025

Quick reliable I've been going here all my life and I've never had issues and they always address my concerns More

by KOCAQI001
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
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Mar 27, 2025 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 26, 2025

Worst service I ever experienced at a dealership. Bought brand new car. Found factory paint issue on hood and door frame. Brought my car 6 times to dealership to get fixed. Once fixed and went to pic More

by shafaqnaseem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Dingle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gunderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Oosten
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Leyden
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 26, 2025

Alignment issue was not checked. It was reported by the supervisor that there was an alignment issue. But when I mentioned the alignment was repaired few months ago by the Liberty Ho More

by SAUGATA91
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
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Mar 27, 2025 -

Liberty Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 26, 2025

Kail and Chole were amazing in communication, I called with my issue and they helped accordingly. More

by zaida006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Liberty Honda responded

Zaida, thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad Kail and Chloe were able to help, and we hope to see you again!

March 26, 2025

Svetlana was so helpful with the entire process. She made sure I was taken care of at every turn. Thank you, Liberty More

by EByrne5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Svetlana
Report | Print
Mar 27, 2025 -

Liberty Honda responded

Thank you for your very kind review. Svetlana and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

March 26, 2025

Scott was knowledgeable and very courteous. He went over everything when I picked up my car. More

by nancythekluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Liberty Honda responded

Nancy, Thanks for sharing your thoughts about your experience with Liberty Honda. Scott and our team appreciate your business and hope to see you again soon!

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