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Liberty Honda - Service Center

Hartford, CT

4.5
1,953 Reviews
Call Service Center (860) 856-8700

1,953 Reviews of Liberty Honda - Service Center

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January 23, 2025

They are Prompt and implement the work as asked. They did the multi point inspection which was great More

by AMKANDARPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 23, 2025

I keep coming back to Liberty Honda because they listen ti what I say about what my truck needs. I have especially liked when I get to work with Svetlana. She is very good and makes you feel comfortable. T More

by Urwifey73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Svetlana
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January 22, 2025

Chloe and her team are simply the best in the business. I would never consider taking my vehicle to any other service center. Liberty Honda provides great customer service, trustworthy and superior repair More

by Alpine188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chloe and the team met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

January 21, 2025

Associate Got us in and out and the work was done ain a timely and professional manner. Everything was great 😃 More

by ramirez.c.2420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Liberty Honda responded

We are very happy to hear Chloe and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 20, 2025

Customer Service is atrocious at this place with everyone. Everyone has an attitude of entitlement and acts as though the customer owes them for doing THEIR JOB! More

by COLON100915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Liberty Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Jan 23, 2025 -

Liberty Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 18, 2025

The staff was pleasant but they didn't have my parts. No car wash - disappointing More

by New CRV 2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Hernando
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ?Rocky
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Jan 18, 2025 -

Liberty Honda responded

Hi New CR-V 25, Sorry we didn't have the parts required to complete your service. I'm not sure what they were but we usually have most parts by the next day. We do offer complimentary car washes with a service. However, we find that if the temperature drops too low we have problems with car doors freezing shut etc which can big problem... Good luck with your car we will get it washed up next time if it's not too cold Thanks Mike

January 18, 2025

I dropped off my 2024 Honda CRV on Jan. 9, 2025 for a recall at Liberty Honda. Scott wrote up my invoice for my recall. He did tell me they might not get to my my vehicle since there were a More

by Rikkirich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2025 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 18, 2025

My main issue was my front passenger tire was slowly leaking air. I was told I needed four new tires. These tires have about 35,000 miles and have a manufacturer warranty of 65,000. Was told they only w More

by John J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelly
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Jan 22, 2025 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jan 22, 2025 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 17, 2025

Jaeden, Antonio, Caitlin, Rocky, Justin, and Erin. All were total PROS!! We love our new Pilot. More

by markmck14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dingle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaedan Carrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jaedan, Antonio, and our team met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 16, 2025

Came in for a service: oil change, tire rotation, fluid top off. And everything went rapidly, and problem free. Great Job Liberty Honda and Service Manager Chloe! More

by honda guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chloe met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

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