Liberty GMC - Service Center

Never Again Bought a used vehicle from them and within 2 months of owning it had to take it back for the same problem 3 times. All they did was they and put a ban Bought a used vehicle from them and within 2 months of owning it had to take it back for the same problem 3 times. All they did was they and put a band aid on the problem. I had taken the vehicle to another dealership to have the problem looked at and was told what needed to be done, I went back the Liberty GMC shared with them the info as was told that I was on my own. I had to contact the customer relations person there to see if they could help. I was told to bring it in once again so they could look at it. They keep it for 2 days this time, I was told that the service manager and the head service tech was going to look at the problem this time. All they did to address the problem was the same thing they did the following 3 times. I received a call the next day telling me the service manager and tech didn't look at it and they wanted me to bring it back down. When you pay close to 30K for a vehicle that has less than 36,000 miles on it you don't expect have to dumping money into it right away. I had heard great things regarding Liberty but will never go their again and well tell everybody I know that they don't stand behind what they sell and their customers. More

GMC is awesome Yesterday I went to liberty GMC for check up, and oil change for my Terrain 2011, they did a very good job, I love the service , I recommend libraty G Yesterday I went to liberty GMC for check up, and oil change for my Terrain 2011, they did a very good job, I love the service , I recommend libraty GMC to all my friend. Thank you More

Always "friendly & efficient!"--Liberty is the best there is ABSOLUTELY THE BEST!! Liberty always exceeds the others in friendliness & service! I just wish these customer ratings were more user friendly; I wasn' ABSOLUTELY THE BEST!! Liberty always exceeds the others in friendliness & service! I just wish these customer ratings were more user friendly; I wasn't going to say anything but because you insist that I write at least 25 words-- I think more people would respond if the surveys were less time consuming. More

Service Everyone was great to deal with. This was "under promise, over deliver" visit. They even helped with a cosmetic issue at no charge (removed another de Everyone was great to deal with. This was "under promise, over deliver" visit. They even helped with a cosmetic issue at no charge (removed another dealerships sticker). More

Service I am very particular about service and Liberty takes it to a higher level. Sam Ganczaruk is the best service manager I have ever dealt with. Keep up I am very particular about service and Liberty takes it to a higher level. Sam Ganczaruk is the best service manager I have ever dealt with. Keep up the good work. More

Service Move here from Avon Lake, Ohio, Liberty GMC service employee Sam Ganczaruk is Great. I feel like I have been a customer for years. GREAT people and d Move here from Avon Lake, Ohio, Liberty GMC service employee Sam Ganczaruk is Great. I feel like I have been a customer for years. GREAT people and dealership. More

Liberty GMC Service Department LIberty GMC Service Department recently took care of some general maintnance needed for my Yukon. Sam greeted me when I arrived, quickly took care of LIberty GMC Service Department recently took care of some general maintnance needed for my Yukon. Sam greeted me when I arrived, quickly took care of what I needed and was able to lend me a courtesy vehicle while the work was being completed. I highly recommend using Liberty GMC for both car sales and service. More

Service Department is excellent! My fuel pump failed and Liberty GMC took excellent care of me and my car!!! They were very attentive to make sure I had a car, a loaner if needed, bu My fuel pump failed and Liberty GMC took excellent care of me and my car!!! They were very attentive to make sure I had a car, a loaner if needed, but I had a back-up car. They had my car fixed within a day and everything went smoothly through the warranty company. We have been very happy with this dealership and their service department! More

Excellent service with a few exceptions Sam always is friendly and prompt. He is polite and makes sure the job is done. The problem I had with this last visit is that I left them with a full Sam always is friendly and prompt. He is polite and makes sure the job is done. The problem I had with this last visit is that I left them with a full tank and received it back with a ¾ of a tank left. They demanded that I make sure the loaner they gave me had the tank full when I returned it. I did expect my tank to be as I left it. And it smelled like BO really bad when I got it back. So the work was good but the little things mean something too. Oh and when you give someone a car wash it should be a good one. More

Quality Service A Hallmark Liberty GMC has a superb service department. Its staff members want done what YOU want, not what they want. I've had 10+ regular maintenance sessions Liberty GMC has a superb service department. Its staff members want done what YOU want, not what they want. I've had 10+ regular maintenance sessions for 3 cars, and each was handled efficiently, professionally and with maximum courtesy on the part of the representative. They always seem to have available appointment times when I need them, as long as I call ahead - which is only the smart thing to do. I would recommend Liberty GMC's service department to anyone with a GM product. More