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Liberty GMC
Peoria, AZ
1,106 Reviews
We are conveniently located in Peoria on West Bell Road, just west of the Agua Fria Freeway and the Arrowhead Towne Center. This, along with convenient hours, make us a great choice when looking for a new or used car dealer in the Surprise, Glendale, Scottsdale or Phoenix, AZ areas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 12:00 AM
Tuesday 7:00 AM - 12:00 AM
Wednesday 7:00 AM - 12:00 AM
Thursday 7:00 AM - 12:00 AM
Friday 7:00 AM - 12:00 AM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 12:00 AM
Tuesday 7:00 AM - 12:00 AM
Wednesday 7:00 AM - 12:00 AM
Thursday 7:00 AM - 12:00 AM
Friday 7:00 AM - 12:00 AM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,106 reviews
November 28, 2012
I have been waiting for a survey to come my way; but alas the one time I want to voice my opinion there is no survey. I believe you greeted me; I may be mistaken, but I felt welcome until meeting my advisor the one time I want to voice my opinion there is no survey. I believe you greeted me; I may be mistaken, but I felt welcome until meeting my advisor (ha) Jay. I feel more welcomed at Walmart buying a 50 cent candy bar than from Jay after buying a $60,000.00 truck. 1) He acted as though he was put out; no people skills in my opinion. 2) He billed me when I informed him this was my first oil change; however the pleasant cashier gladly adjusted it. 3) I had a 14" crack in my windshield and he took no initiative to assist me; instead he asked if I had glass coverage and made no further effort. 4) He did not come out to inform me my car was ready like all the other advisors; I just got a massage customer Jones your car is ready. 5) After working with the pleasant cashier (I am sincere) she adjusted the bill and gave me my keys. After that I was on my own to find my truck. 6) There the truck was, 14 crack in the windshield (2013 Denali PU) and dirty with a sticker over the crack that said my truck was due for another oil change in 4,000 miles(?????), and the computer said my oil life was at 98%. What the xxx*... I was furious... I phoned another Advisor at Yates (Jaime Nelson) and he informed me that my oil life was based on driving and the 98% was normal and nothing to be concerned about. OK, I hope you understand my disappointment in my purchase at Liberty. I don't know who your GM is but I would like to share some areas for improvement. 1) The waiting area is outdated and boring. I own a Mercedes, Toyota, and Harley that I spent less on purchasing but their waiting areas at far more welcoming and include bet services. 2) Advisors should greet and conclude all services. 3) Advisors should inform persons of issues at their vehicle and not in the waiting room so others can hear what pieces of crap they might own (I heard four people informed that there oil pans were leaking; come on, it sounds like their milking the customer). 4) If the salesman is there it would be nice if the advisor informed them their customer ho spent so much was there; it might help in repeat sales. 5) Replace unpleasant service advisors and car salesmen who belong on used car lots. 6) Advisors should listen to their customers for opportunities to up sell instead of offering services they really don't need. Lance Make someone's day.. More
by Lanchjones
Employees Worked With
Jay
November 27, 2012
We have bought several cars before, and it seem like each time the sales person and other employees became very pushy. Not at Liberty, from the second we stepped out of our car, Murphy was very nice professi time the sales person and other employees became very pushy. Not at Liberty, from the second we stepped out of our car, Murphy was very nice professional and actually very funny. We never felt any pressure from Murphy or anyone else there. Great job everyone at Liberty More
by Sunsfan34
Employees Worked With
Michael Murphy
November 21, 2012
Richard was very helpful in answering all of my questions. I have a few friends that are looking for vehicles right now and will be sending them to Liberty due to his great customer service. questions. I have a few friends that are looking for vehicles right now and will be sending them to Liberty due to his great customer service. More
by talae
Employees Worked With
Richard Killeen
November 12, 2012
relaxed, friendly and knowledgable but fast and attentive. both reps really hustled to just show the cars that matched in my specs but also looked to alternative solutions that were close matches. attentive. both reps really hustled to just show the cars that matched in my specs but also looked to alternative solutions that were close matches. More
by jonphoenix
Employees Worked With
rich kileen
November 12, 2012
Jeff was excellent in everything he did. His personality made buying a car a very easy experience. I would highly recommend Jeff! From showing the car to the financing he walked me thru everything will exc made buying a car a very easy experience. I would highly recommend Jeff! From showing the car to the financing he walked me thru everything will exceptional customer service. More
by JudyHunt
Employees Worked With
Jeff Lopez
November 10, 2012
Rich took the time to show us what we may like and when it looked bleak he kept looking and kept trying to keep our spirits up. Rich also offered sound advice which we agreed on and gave us the time and sp it looked bleak he kept looking and kept trying to keep our spirits up. Rich also offered sound advice which we agreed on and gave us the time and space needed to make a decision we could handle financially. We would definitely recommend Rich to friends, family or coworkers looking either for a new or used car! Thank you for your time, Therese & Javier Armas More
by tjarmas
Employees Worked With
Rich Killeen
November 05, 2012
our experience with liberty gmc and rich killeen was outstanding. all questions answered. very straight forward. no high pressure. no pressure at all. how many dealers can you say that about today? futu outstanding. all questions answered. very straight forward. no high pressure. no pressure at all. how many dealers can you say that about today? future needs for a gmc dealer will be with liberty gmc. thanks guys! More
by barneyz06
Employees Worked With
rich killeen
November 04, 2012
This dealership was very helpful and friendly. The used car was clean and ready for us. They assisted us with our credit concerns and made the payments fit with our budget. car was clean and ready for us. They assisted us with our credit concerns and made the payments fit with our budget. More
by allison123
Employees Worked With
Rich Killeen
October 30, 2012
Helmand was very helpful and informative. I knew exactly what I wanted (got Stock # off internet). Vehicle had all the options I wanted (plus a few more) at the right pride and a fair trade-in allowance. what I wanted (got Stock # off internet). Vehicle had all the options I wanted (plus a few more) at the right pride and a fair trade-in allowance. More
by kdsaurer
Employees Worked With
Helmand Anwary
October 29, 2012
I would like to take a minute to tell you about my car buying experience Friday night. My wife and I had started looking a cars, just looking ! It was about 7 pm when we drove into Liberty GMC on Bell Rd buying experience Friday night. My wife and I had started looking a cars, just looking ! It was about 7 pm when we drove into Liberty GMC on Bell Rd. in Peoria. We started walking the lot looking at some very nice vehicles. We were met by Rick Killen who was very professional and asked if he could help with anything. I saw a vehicle that I liked and asked about it. Rich was very knowledgeable and asked if we wanted to take it for a ride, We did and liked the car. I didn’t think the car was affordable and said as much to Rick. Rich took the time to tell us about the Liberty dealership and that it was a family owned business. The more my wife and I heard the more we liked. Once we were sold on the dealership we became more interested in buying. We went from just looking to buying, and we are happy we did. So to sum it all up we purchased a car last night at Liberty GMC it wasn’t because we just got a very good deal, we did, but we were sold on the dealership and it’s sale rep Rich Killeen . Thank You Rich and for staying so late last night. More
by Chet Penta
Employees Worked With
Rich Killeen
