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Liberty GMC
Peoria, AZ
1,101 Reviews
We are conveniently located in Peoria on West Bell Road, just west of the Agua Fria Freeway and the Arrowhead Towne Center. This, along with convenient hours, make us a great choice when looking for a new or used car dealer in the Surprise, Glendale, Scottsdale or Phoenix, AZ areas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 12:00 AM
Tuesday 7:00 AM - 12:00 AM
Wednesday 7:00 AM - 12:00 AM
Thursday 7:00 AM - 12:00 AM
Friday 7:00 AM - 12:00 AM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 12:00 AM
Tuesday 7:00 AM - 12:00 AM
Wednesday 7:00 AM - 12:00 AM
Thursday 7:00 AM - 12:00 AM
Friday 7:00 AM - 12:00 AM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,101 reviews
February 12, 2022
The worst experience and service that I've ever had! I purchased a new 2017 GMC Terrain from this dealership as a birthday present to myself and opted for the extended warranty to save on the repairs if n purchased a new 2017 GMC Terrain from this dealership as a birthday present to myself and opted for the extended warranty to save on the repairs if needed down the road. So far, the warranty hasn't covered anything on this "bumper to bumper," $3,000 extended waste of money. Any issues I've brought to Liberty's attention have not been resolved, such as: - Problematic Bluetooth system which presented as a lemon immediately after purchase and brought to their attention - Issues with the front passenger seat constantly sounding the beep alarm when nobody is sitting in it and nothing is on it - Now, a faulty safety restraint sensor has locked both front seatbelt retractors and once again Liberty has failed to correct the issue I scheduled a service visit on the app and noted the safety issue, but then I received a phone call to reschedule the appointment for several days later on a Monday afternoon. When I checked in with the service manager, Eric Hernandez he said that they wouldn't be able to get to my car until Tuesday morning. Rescheduling the rescheduled appointment? Instead of having the safety issue resolved, I was contacted by Eric and accused of being in an accident. He told me that the warranty would likely not cover the charge because the sensor was reading that the car was in an accident and fired the locking mechanism in the seatbelts, but he was waiting to hear back from them. I expressed that the sensor must be faulty because my vehicle was clearly not involved in an accident. The only damages to my vehicle is due to your typical parking lot dings and a plastic front end grill that can't withstand the heat and an automatic car wash in Arizona. As of the following Friday, no work was performed and Eric was still waiting to hear from the warranty company. He told me that I should file an insurance claim for the accident and have my auto insurance pay for the damages resulting in a $2,900 dealership service charge to fix the safety restraint system. It will be 2 weeks since the vehicle was brought to Liberty's service department and I still have not heard from Eric. I've never been so offended and just can't believe what lengths Liberty's service department goes through to get out of resolving faulty service related issues that either they or the warranty company should cover! More
by M&M
Employees Worked With
Eric Hernandez
February 03, 2022
Ryan Shippy was great to work with. There were no games to play, just about finding the right vehicle for us at a fair price, which we received! to play, just about finding the right vehicle for us at a fair price, which we received! More
by smjones
Employees Worked With
February 01, 2022
Ryan Shippy was amazing. He had us in and out of there in no time. He was very knowledgeable and showed us exactly what we asked for. No quick talking all action! in no time. He was very knowledgeable and showed us exactly what we asked for. No quick talking all action! More
by Rebecca B
Employees Worked With
January 13, 2022
Absolutely fantastic salesmen! It is rare I would even bother reviewing a salesmen of any kind let alone a car salesman but James is truly one of a kind. I had been to dozens of dealerships and talked to bother reviewing a salesmen of any kind let alone a car salesman but James is truly one of a kind. I had been to dozens of dealerships and talked to more salesmen than I care to count and James rose above all of them. You should give this guy an award for his demeanor and salesmanship! There are not enough words to compliment him enough More
by areallyhandyhusband
Employees Worked With
December 16, 2021
I brought my Escalade in to the service dept to have a few things fixed and diagnosed. When the called me with an outrageous quote of 800 to fix my usb charger, I told them not to fix it. When I went to p few things fixed and diagnosed. When the called me with an outrageous quote of 800 to fix my usb charger, I told them not to fix it. When I went to pick it up they charged 690.00$ to fix the RUBBER WEATHER STRIPPING on ONE of my back doors and to diagnose that my USB phone charger needed replacement. 690.00 dollars!!!!!!!!! This is a dealership that operates with no integrity!! Take your business elsewhere! More
by JFranklin
Employees Worked With
September 16, 2021
Call Ryan Shippy! Call Ryan Shippy! Call Ryan Shippy! Call Ryan Shippy! Call Ryan Shippy! Call Ryan Shippy! Call Ryan Shippy! Call Ryan Shippy! Call Ryan Shippy! More
by Tina_U_FatLard
September 07, 2021
Was working with Ryan Shippy and he bent over backwords to help in all areas of the purchase. So much in fact that we bought two vehicles from him and would highley recomend him to everyone. to help in all areas of the purchase. So much in fact that we bought two vehicles from him and would highley recomend him to everyone. More
by 454bb
Employees Worked With
August 18, 2021
Ryan was a great salesman for me.He knows his product Ryan was a great salesman for me. He knows his product well and knows the details too. He was accurate, responsive, personable and knowledgeable. Ryan was a great salesman for me. He knows his product well and knows the details too. He was accurate, responsive, personable and knowledgeable. I recommend him! More
by GCFreeman
Employees Worked With
July 22, 2021
This has been the best experience we have had with any dealerships!! We drove 2 hrs to buy our vehicle from Jay and it was well worth it!!! He worked with helping us find a vehicle for 6 mo and never let dealerships!! We drove 2 hrs to buy our vehicle from Jay and it was well worth it!!! He worked with helping us find a vehicle for 6 mo and never let us down. He had an understanding of our needs and wants and respected that! Every aspect of the purchase was easy and no pressure!! We will be back😊 More
by kkcmc
Employees Worked With
