Liberty Ford Vermilion

Great All Around Service Jeff Cormier was our Sales Person. He made our car buying experience fun and not stressful. In the end, he made the deal happen, so we both won. I Jeff Cormier was our Sales Person. He made our car buying experience fun and not stressful. In the end, he made the deal happen, so we both won. I would recommend going to Liberty Ford and asking for Jeff Cormier if you are looking for a car! More

I purchased a vehicle on February 6th, 2014 at which time I left a down payment of $5,000. I gave explicit instructions to my salesperson, as well as the finance manager on duty that the check was to be hel I left a down payment of $5,000. I gave explicit instructions to my salesperson, as well as the finance manager on duty that the check was to be held until further notice. Before coming to the dealership that evening to consider a purchase, I was assured that the special circumstances with holding the check was not going to be a problem. The reason for the hold was that I was anticipating an insurance claim settlement in the very near future. I would like to add that the finance manager, was not made aware of my request to hold the check until I was personally sitting in front of him when signing the papers. I would have expected that someone other than myself would have pre-warned him of this. Much to my shock and dismay, the check was cashed prematurely, without any notice to myself. At a minimum I would have expected that someone from the dealership call me to see if it was OK to cash. In the end, by cashing the $5,000 check, my bank account was completely drained! To make matters worse, I was heading out of town on vacation later in the week and had no money! Because my account was drained, I ended up having to charge everything until I got paid. On Feb. 20th, 2014 I emailed the dealership notice of bank fees that I incurred, which they had agreed to reimburse me for. Over a week later, I still had not received a response to my email about the status of the reimbursement. What was strange is that my salesperson responded to my email and said he was going to forward it to his manager. Why didn't his manager look into it further? Nobody with any authority seemed to care about my situation. On February 28th, I still hadn't received a response as to the status of the bank fees being reimbursed. I called the dealership and spoke to the General Manager who knew nothing of the reimbursement until my phone call. How could the GM not know the dealership had a very unhappy customer that they still hadn't taken care of? This dealership lacks the ability to communicate to the customer as well as internally amongst their team, lacks customer service, follow-up, and follow-through. If I knew then what I know now, I would have taken my business elsewhere. This has been a very dissatisfying and stressful experience. Sad that nobody wants to accept responsibility and keep the customer happy. More