Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Liberty Ford Parma Heights
Parma Heights, OH
221 Reviews
Liberty Ford Parma Heights is located 10 minutes from the Cleveland Hopkins Airport, 20 minutes from downtown Cleveland, and just minutes from the Ohio Turnpike Route 71 exit. We offer New and Certified Ford cars, SUV's, and trucks. We also sell a widespread selection of pre-owned cars that are fully serviced, clean, and priced to move.
We pride ourselves on giving customers an excellent sales and service experience, and have been in business for 30+ years in the Northeastern Ohio community. We would love the opportunity to earn your business and thank you for your consideration in letting us do so. If you have any questions please give us a call at (440) 888-2600. Thank you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 221 reviews
May 25, 2022
This will be the third car we've gotten from this dealership. Great service. They were all very accommodating to me and my 96 year old father who is hard of hearing. Eric Kart couldn't have been nice dealership. Great service. They were all very accommodating to me and my 96 year old father who is hard of hearing. Eric Kart couldn't have been nicer and more efficient. I was out of there in about an hour with a really good pre-owned, certified car. More
by Jill M
Employees Worked With
Eric Karr
May 18, 2022
We have been buying/leasing cars/trucks from this agency for about 20 years or so. The Sales Department has always been very friendly, helpful and patient. Service Dept. also. We are satisfied customers for about 20 years or so. The Sales Department has always been very friendly, helpful and patient. Service Dept. also. We are satisfied customers! More
by hannabarbeara
April 20, 2022
The staff at this site is incompetent not friendly and tolerates the customer not celebrate the business the customer brings. The service department particular the first and the second individuals you enc tolerates the customer not celebrate the business the customer brings. The service department particular the first and the second individuals you encounter once enter the service center from the garage port lack integrity. My camera on my 2019 Ford fiesta is not working on April 1st I took my car in to have a diagnostic test on the inoperable camera. In addition to this issue my light bulb was out in the rear of the car. I was told by a service advisor that the camera needed to be replaced he supposedly placed a order due to the fact none were available at this site. He also informed me the light bulb was replaced and one of my tires had a nail in it. He stated the tire was patched and the light bulb was replaced. I called today April 18th to check on the status of the camera delivery and was told a camera was never ordered and the light bulb came in the very next day after my April 1st visit. The service advisor lied to me he never ordered the camera nor had the mechanic replace the light bulb in the rear of my car. I spoke to the manager he told me he would investigate and call me later today. I never heard from the manager over the service department by the end of closing. The customer service I received is not acceptable. More
by felicia.mccallum
Employees Worked With
Rafael and Sam lack integrity
April 13, 2022
Easiest and most pleasurable experience I’ve ever had buying or leasing a vehicle in my life. Miguel was polite, courteous, and made sure I got a better deal than I expected. 12/10 looking forward to doi buying or leasing a vehicle in my life. Miguel was polite, courteous, and made sure I got a better deal than I expected. 12/10 looking forward to doing business here and especially with Miguel again in the future. More
by Eric
April 08, 2022
This dealer has been exceptional to me i would recommend them to anyone the sales dept and the service so far have been excellent. I ordered a new truck which was a very long wait (not there fault) they of them to anyone the sales dept and the service so far have been excellent. I ordered a new truck which was a very long wait (not there fault) they offered me a different truck that the person that ordered did not want. They did not mark up the price which has been happening around the country. Thank you Liberty Ford Parma Hts More
by Daleohio
Employees Worked With
Todd Delany
April 03, 2022
Meyer was a great salesman very friendly and Knowledgeable about my vehicle . Very professional and patient not too pushy I had a very good experience Knowledgeable about my vehicle . Very professional and patient not too pushy I had a very good experience More
by Kbscarton
Employees Worked With
Meyer
April 01, 2022
We had great service from our Sales Rep Mika’s Sims during our purchase of my leased 2018 Ford Escape. He was extremely helpful and cordial and made our purchase painless. We have been Ford buyers for during our purchase of my leased 2018 Ford Escape. He was extremely helpful and cordial and made our purchase painless. We have been Ford buyers for many years and will certainly seek out Mikal and Liberty Ford for our next vehicle purchase. More
by Lida
Employees Worked With
Mikal Mims.
March 24, 2022
Jack and Josh F were outstanding! They were efficient, clean, honest. They even went so far as to work around my schedule and deliver a car to me. I was so impressed... 10 stars if They were efficient, clean, honest. They even went so far as to work around my schedule and deliver a car to me. I was so impressed... 10 stars if that was possible. I really appreciated how they respected my busy schedule and made it all work. Add to that the car we bought for our daughter was in excellent condition and is another amazing Ford product. More
by drtanne
Employees Worked With
Jack and Josh Forsythe
