Liberty Ford Parma Heights

Todd DeLaney is a pleasant, kind, patient, understanding salesperson, always willing to assist with any questions. The new General Manager is very respectful and personable, which is greatly appreciated, a salesperson, always willing to assist with any questions. The new General Manager is very respectful and personable, which is greatly appreciated, and comforting rather than intimidating. The man who handled the final paperwork also did his best to make me feel comfortable throughout the time it took for me to sign everything he needed to complete Liberty's transaction(s) for me to receive my car. More

Quite, and no pressure sales, polite and offered drinks. Only absolutely no warranty at all, should be something for doing business with them, have to trust that every is ok. To buy a warranty is a added ex Only absolutely no warranty at all, should be something for doing business with them, have to trust that every is ok. To buy a warranty is a added expense. These days that is a lot. More

I have always had a good experience at Liberty Ford. I've purchased my last 3 cars there and have have had most of the repair work done there. The staff is always friendly and thorough. I will continue I've purchased my last 3 cars there and have have had most of the repair work done there. The staff is always friendly and thorough. I will continue to recommend to family and friends. More

I purchased a used 2020 Ford Explorer from Liberty Ford on 6/18/2022. The Process to apply for credit and trade in values were simple and easy. The listing was quite amusing since it surprsingly dirty, but on 6/18/2022. The Process to apply for credit and trade in values were simple and easy. The listing was quite amusing since it surprsingly dirty, but it was vehicle is what I was looking for and it was “Gold Certified”. I should have stopped there. I worked with the sales team and told them I wanted that vehicle, they reported they’d get it cleaned up for me to test drive and possibly purchase. Time of delivery, the vehicle was wildly dirty but in the moment I said I’d clean it myself since I was still in the honeymoon phase of buying a new vehicle. When I did start to clean it I started to find issues with the vehicle that would have been noticeable if cleaned. Since then, it’s been one thing after another. Here are my reasons why this was a regretful purchase: - [ ] Chasing down answers and communication. No follow up unless I initiated it. Example: returned the vehicle so they could address issues that i brought up and they agreed to look at. No updates through the repairs as when to pick it up. I had to track someone down and ask when i could pick up the vehicle. - [ ] Vehicle was promised to be detailed by 3rd party. Was told it was done in house at time of pickup. Fine, but don’t lie to me. It might have been ran through a car wash. - [ ] Promised to be given the keyless entry code, did not deliver the code. - [ ] Vehicle started displaying powertrain/reduced power, & pre Collison, hill start fault codes 2 days ago. Left message asking for help and advice since it happened during the evening, luckily, it still drives. No returned call. All these issues can be perceived as minor or petty. This is my first Ford purchase, 40k+, and I can easily say this expeirence was marginal at best. I had Good customer service when the deal went down but after that it was the stereotypical dealership treatment. If it weren’t for Ford Credit, great financing, I’d tell everyone to strongly consider other options. I talked with Ford and they indicated I can take the vehicle to another dealership that will honor the warranty issue(s). More

Dennis Spiska was absolutely amazing he made it easy fun and exciting! He was very personal professional and worked with me. I would recommend anyone I know getting a vehicle to come to your facility to get and exciting! He was very personal professional and worked with me. I would recommend anyone I know getting a vehicle to come to your facility to get a car because of him. More

My wife and I drove 2 hours each way from Pennsylvania for the deal we got on our 2020 Ford Explorer. They let us load car seats in and take our kids on the test drive. All questioned were answered. Th for the deal we got on our 2020 Ford Explorer. They let us load car seats in and take our kids on the test drive. All questioned were answered. The managers truly appreciated our business and have followed up to make sure we are satisfied. Our salesman, Miguel Bautista, was professional and personable. Thank you, Liberty Ford Parma Heights! More

Dennis was great to work with again I have rented two vehicles and bought out my lease this time.. He is always helpful and will be going back to him for my next vehicle. vehicles and bought out my lease this time.. He is always helpful and will be going back to him for my next vehicle. More