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Liberty Ford Parma Heights
Parma Heights, OH
223 Reviews
Liberty Ford Parma Heights is located 10 minutes from the Cleveland Hopkins Airport, 20 minutes from downtown Cleveland, and just minutes from the Ohio Turnpike Route 71 exit. We offer New and Certified Ford cars, SUV's, and trucks. We also sell a widespread selection of pre-owned cars that are fully serviced, clean, and priced to move.
We pride ourselves on giving customers an excellent sales and service experience, and have been in business for 30+ years in the Northeastern Ohio community. We would love the opportunity to earn your business and thank you for your consideration in letting us do so. If you have any questions please give us a call at (440) 888-2600. Thank you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 223 reviews
July 27, 2015
My experience AJ was very helpful in getting me at my monthly payment and gave me a good deal on my trade. Helped me get my A-Plan discount along with college stud AJ was very helpful in getting me at my monthly payment and gave me a good deal on my trade. Helped me get my A-Plan discount along with college student discount. Overall buying experience was the quickest I've experienced. More
by Natalie M.
Employees Worked With
July 24, 2015
horrendous finance department Horrible experience with Finance department, and had to work with them on multiple occasions. Rest of the people at the dealership were fine to do bu Horrible experience with Finance department, and had to work with them on multiple occasions. Rest of the people at the dealership were fine to do business with. More
by markg
Employees Worked With
July 21, 2015
My car salesman Jacob Davis My salesman who is known as Jacob Davis was very a professional car salesmen who walked me through the whole car buying process he was very instrumen My salesman who is known as Jacob Davis was very a professional car salesmen who walked me through the whole car buying process he was very instrumental to helping me decide on buying my car. Gave me all the infromation into the car I purchased. He also possess a warm and friendly attitude. I think him and liberty ford for helping me purchase my first car More
by Marion13
Employees Worked With
Jacob Davis
July 18, 2015
Bullying , insulting, nasty "Sales Manager" If respect is what you are looking for from a Dealership the you might want to steer clear of Liberty Ford In Parma Heights. I was working a deal on a If respect is what you are looking for from a Dealership the you might want to steer clear of Liberty Ford In Parma Heights. I was working a deal on a Ford Ranger pick up truck with a salesman named Kyle. Nice fella and respectful of me the customer. On my initial contact after test drive I showed interest in the vehicle but I made clear we would not be able to discuss anything until we established a better "starting price". I told them we could begin talking if they could bring the price down from $14,990 to 12,000 or less. Kyle spoke to his "sales manage" and agreed to the price of $12,000 and so we began talking. The issue of trade-in came up and they would not come meet my price. The I returned the next day not knowing it would be Kyle's off day only to be greeted by his "Sales Manager" Matt Palffy. His initial opening statement was very bullying and after throwing a piece of paper in front of me said he wasn't going to give me any more for my car, there was no point in discussing it and if I didn't like it I could leave. Stunned, I looked at him and said I no longer wanted to do a trade-in that I would just buy the truck outright for the $12,000. I told him he would just need to contact my banker and all arrangements could be done over the phone. Prepared to give this man twelve thousand dollars of my money this so called "Sales Manager" became the most indignant, bullying, insulting person I have ever had to deal with. He flew off the handle demanding that I finance through them instead of my bank. He voice was so loud degrading and insulting that everyone in the building was staring at us. I finally asked him if he wanted to sell the truck or not and in a hateful nasty tone "No, I don't think I do" and walked away. Another "Sales Manager" Matt Devore (sp) came and took over the sale and was quite pleasant and courteous. If I hadn't already worked the deal with Kyle and if Matt Devore (sp) hadn't intervened and if I hadn't really wanted the truck I would have truly lost my religion right then and there and not been such a nice guy. I will NEVER recommend this dealership to ANYONE, ever at least not until they fire that idiot "Sales Manager". More
by ldanf52
July 16, 2015
See Ken for your next vehicle. Had been looking for a specific vehicle for several months and saw one listed on a website and it stated were the vehicle was located...Drove to Liber Had been looking for a specific vehicle for several months and saw one listed on a website and it stated were the vehicle was located...Drove to Liberty Ford - Parma Heights...Great buying experience - No pushy hard selling tactics...No haggling over price - What was listed online is what the price is...Ken worked with me and got me exactly what I wanted...He is originally from the area that I live in, so we had plenty to talk about...He answered every question and it was a super smooth transaction, that I very much appreciated...Also - a shout out to Mike who did the financing and ESP paperwork...Got me all set up for exactly what I wanted and an affordable payment... More
by mdsmeck
July 05, 2015
1st car purchase in many years - Average Experience. 4 stars for A.J. Bruno in sales. He worked hard to get the right car for us and we would deal with him again. Would have given him 5 stars but the cre 4 stars for A.J. Bruno in sales. He worked hard to get the right car for us and we would deal with him again. Would have given him 5 stars but the credit/financing options that were available to us were not explained well - not sure if that was his job or the finance departments, or if we got the best deal. More
by fordex15
Employees Worked With
June 07, 2015
AJ is the best!!! AJ took his time working with us to lease the Edge we wanted. He WASN'T pushy, which was greatly appreciated. He is easy to talk with, and we would gl AJ took his time working with us to lease the Edge we wanted. He WASN'T pushy, which was greatly appreciated. He is easy to talk with, and we would gladly do business with him again in the future. Matt in Finance was great also. He got us through the paperwork quickly. Thanks guys for a great experience. More
by Ralph333
May 30, 2015
Pleasent buying experance No hard sell... Very helpful. I will buy from them again. What do you want me to say I liked dealing with Paul LaRocco . He helped in every way poss No hard sell... Very helpful. I will buy from them again. What do you want me to say I liked dealing with Paul LaRocco . He helped in every way possible. Thanks for a great buying expence. More
by bbrosky
Employees Worked With
May 26, 2015
Bought my first car from AJ AJ made a good impression right from the start. He greeted me as soon as I walked in the door. I told him what I was looking for and we went and loo AJ made a good impression right from the start. He greeted me as soon as I walked in the door. I told him what I was looking for and we went and looked at the one I had seen online. He showed me the car that I thought I wanted, but then showed me another Ford Fusion that was still under warranty and didn't cost that much more. I never felt pressured by him and once I decided on the vehicle, he showed me all the features and set up my blue tooth and Sirrius radio. He was always helpful, but never overbearing. Overall, my car buying experience was very positive. More
by brian123
Employees Worked With
May 16, 2015
Purchasing a 2015 Escape Carlos and AJ were great. We were disappointed at first since sales mgr. Matt said a car was "available" and later we found out it was in Baltimore. B Carlos and AJ were great. We were disappointed at first since sales mgr. Matt said a car was "available" and later we found out it was in Baltimore. But we bought one in the lot. Overall it went eell. Finance dept. with Mike was super speedy for a Sat More
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