Liberty Ford Parma Heights

Back and forth I have been to this dealer over 10 times in the last month. They can't figure out the o2 sensor on the 14 focus. I bought a new oxygen sensor and put I have been to this dealer over 10 times in the last month. They can't figure out the o2 sensor on the 14 focus. I bought a new oxygen sensor and put in myself. After I put it in the light was still on. They said it had to be a factory ford sensor. Put that one in and light was still on. Brought it back to ford and they said the wires had been rubbing and ripped that was the problem. For $350 dollars they repaired it. Drove away thinking everything was ok. Then the check engine light came back on. After that they finally gave me a rental. They finally fixed everything after having a rental for 4 days(they redid the wireing for no extra charge). I drove my car home and find a screw and washer in my tire. So while I'm sitting here again I'm writing this review. More

Service The Works Package I am Leasing a 2014 Ford Fusion,and I have just returned from a trip to Columbus Georgia where my grandson graduated from Boot Camp. My Fusion was a r I am Leasing a 2014 Ford Fusion,and I have just returned from a trip to Columbus Georgia where my grandson graduated from Boot Camp. My Fusion was a real joy to drive. Very comfortable and economical. I averaged almost 30 miles to the gallon, which really surprised me. Upon my return I called Liberty Ford in Parma Heights for an appointment for the Works Service package. I was immediately scheduled and was greeted very professionally by Kyle MCGUIRE. When the job was done after a normal wait,Mr. Mcguire told all that was done and assured me my car was in excellent condition. He also told me my car had been wahed and dried.Which I thought was a nice touch. We exchanged hand shakes and Merry Christmas and I left thanking him again for the good service. More

Great Sales staff and management - questionable financing My experience with Liberty Ford from the moment I walked in was pleasant. Brian took great care of me, and being a visitor from out of state, was cons My experience with Liberty Ford from the moment I walked in was pleasant. Brian took great care of me, and being a visitor from out of state, was conscious of my time. I test drove a great truck and came back two days later to purchase. When that time came, Reggie a sales associate taking over for Brian on his day off was no-bull - straight-to-the-point and got me a great deal on the truck and on my trade - again-without playing games. When it was time for financing - I was called into the room with Chris Bogar - a very friendly guy who was aiming to provide me with bumper to bumper service - 3 years, 60k miles - for what he claimed was only 11-ish dollars more than my monthly payment - something he had stretched from 72 months to 75 months to make work - and i was ok with that He had tacked on 3300 dollars to my loan amount to cover this service- but let me know that despite that large amount -which works out to 44 dollars per month, my payment for the warranty would only be 11 dollars more a month over the span of my loan - I took the deal, as it seemed stupid not to - i mean 11 bucks more a month seamed very reasonable to cover everything. After a little bit of thought on the drive home, I decided that paying interest on the 3300 dollars for the length of my loan wasn't worth the warranty to me, despite the deal, and I went back to cancel it. Cancelation was simple and easy - management worked with me and wrote up a new statement ....then I checked the monthly payment WITHOUT the warranty. My payment had gone down the full 40+ dollars monthly over a 72 month term, not 11 dollars like Chris had told me it would be over 75 months - I felt cheated and lied to. The entire reason I took the warranty in the first place was because of the great deal Chris told me I was getting. I can't help but feel uneasy about my experience with the finance department. There may be something that I am missing here - but I feel like the math didn't add up. Had my payment gone down the 11 dollars after the warranty was cancelled - which is what I was told, I wouldn't have thought twice - but thankfully I cancelled the warranty and saved myself 3 months of extra financing and roughly 40 bucks monthly - not 11. I recommend Liberty Ford's sales staff and management - but be weary of the warranties and how they factor in - check your monthly payments before and after and make sure that they are consistent with what you are being sold and told. More

From NJ, flew to Liberty Ford in Ohio! Great small town Ford dealership. My sales person Delwyn was great from start to finish being that I was a buying from out of state. When I asked him Great small town Ford dealership. My sales person Delwyn was great from start to finish being that I was a buying from out of state. When I asked him " Delwyn, if you were me would you buy this car?" he said its the real deal. Upon arrival, the car was flawless. Even with 15K miles, the car didn't have a scratch on the rim. Now thats trust in a sales person! Nicole was great in the finance dept as well. I was in and out with one hour and back to NJ in a few hours. Great buying experience!!! More

service on truck was great! Had a knock in motor due to bad actuators at 78000 miles on 2008 f250. Customer service was good and truck runs like new now. Had a knock in motor due to bad actuators at 78000 miles on 2008 f250. Customer service was good and truck runs like new now. More

Worst dealer in northeast ohio I bought a Ford explorer,the first day the ac didn't work, I went the next week because the heater was broken too. They wanted to charge me 900 for al I bought a Ford explorer,the first day the ac didn't work, I went the next week because the heater was broken too. They wanted to charge me 900 for all of this,I returned the car and this mother xxxxed took all the money and now the bank is suing me! Piece of xxxx company!! More

No pressure, excellent customer service. Usually I loathe the process of getting a new car but everyone I talked to at this dealership was great. It was a pleasant surprise vs what going to a Usually I loathe the process of getting a new car but everyone I talked to at this dealership was great. It was a pleasant surprise vs what going to a car dealership has usually been like for me. Thank you again to the guys who helped me at Liberty Ford. More

4 weeks after buying car spent 700 fixing their mistakes I bout my vehicle on March 9,2016. 3 weeks later I took to my mechanic because it was pulling. I was told the ball joints were bad. Needed upper and I bout my vehicle on March 9,2016. 3 weeks later I took to my mechanic because it was pulling. I was told the ball joints were bad. Needed upper and lower replaced. Put new tires on the vehicle the following weej. Was told the wheel bearing and hub were unsafe and needed replaced asap. Both of these should have been noted during the initial inspection at the dealer ship. The bearing was so bad the wheel could be rocked back and forth. I called and spoke to John a manager who told me nothing could be done. Nothing was noted on the inspection report and the bearing could have gone bad in the 400 miles that I had drive the vehicle since I bought it. Coming from someone who specifically told me I'm no mechanic. Do not take what they say on their inspections. For your safety have your own done. The wheel could have fallen off and they don't seem to care. More

Ken is very helpful! Ken helped put me in a car that I liked, helped find the color I wanted, & helped me meet my financial requirements. Great guy, so appreciative that Ken helped put me in a car that I liked, helped find the color I wanted, & helped me meet my financial requirements. Great guy, so appreciative that he was there to help me that day! I now have a reliable car for me and my son. More