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Liberty Ford Parma Heights
Parma Heights, OH
215 Reviews
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Showing 215 reviews
March 09, 2016
Sales manager - 1 star rating. Sorry for attaching your name to a bad review, Ken. Trust me when I say it had nothing to do with my interaction with you. However, your "sales manage Sorry for attaching your name to a bad review, Ken. Trust me when I say it had nothing to do with my interaction with you. However, your "sales manager" certainly earned this dealership a 1 Star rating. Even if our request to test drive both a new and a used car was unorthodox, when he intervened in our conversation he treated us with so much disdain that I was more than taken aback. I was stunned. We sought out your dealership specifically to have a chance to test drive multiple vehicles. Instead we left there feeling inferior in some way. I don't know, maybe we didn't look like serious car shoppers in his eyes. I guess we should have kept our business attire on after work prior to visiting the dealership...perhaps we would have been treated more kindly. More
by gamorgan78
Employees Worked With
Ken McBee
Helpful February 29, 2016
Ken is very helpful! Ken helped put me in a car that I liked, helped find the color I wanted, & helped me meet my financial requirements. Great guy, so appreciative that Ken helped put me in a car that I liked, helped find the color I wanted, & helped me meet my financial requirements. Great guy, so appreciative that he was there to help me that day! I now have a reliable car for me and my son. More
by AshleyH703
Employees Worked With
Ken McBee
February 15, 2016
Greater customer service, willing to work with you! We can in with a tall order, a vehicle with a $200 to $250 a month payment. Our salesman, Paul LaRocco, was great. A good used was still too much as w We can in with a tall order, a vehicle with a $200 to $250 a month payment. Our salesman, Paul LaRocco, was great. A good used was still too much as we only had $500 to put down plus the very old trade in. Leasing was the way to go and Paul worked the numbers and vehicle type to get the payment we were looking for. More
by DeniseNred
Employees Worked With
Paul LaRocco, Mike Pindroh
December 16, 2015
Great service Came in for a oil change and tire rotation, Treated very well by nicole in the office. Was told there was some things that needed attention from mecha Came in for a oil change and tire rotation, Treated very well by nicole in the office. Was told there was some things that needed attention from mechanic john. Well spoken and informative, I agreed to the additional work, Car feels alot better when driving, Night and day difference. I will always come to liberty on pearl road from now on, More
by robert778
Employees Worked With
john, Nicole Nahm
November 11, 2015
Horrible sales and customer service. Just one of my experiences with them. Bought a 50,000 car from #libertyford was told they would put on new brakes when I picked it up as part of the Just one of my experiences with them. Bought a 50,000 car from #libertyford was told they would put on new brakes when I picked it up as part of the deal bc they were worn out and rusted. Had it inspected next day and left old worn pads on and turned worn rusty rotors. When I called to question it my sales person was out at the casino for her birthday but then texting my husband at 10/11:00 at night bc she messed up the paper work. Didn't give me an extra set of keys and then went on vacation. I went out and had extra keys and fobs made. Calls me when she gets back and said she found it in bottom of her desk drawer. Told by horrible sales manager that if I have any problems come back and see them and they would take care of it. Two weeks later rotors pulsating. Called and called. Hung up on. No answer. Told by the manager I don't know how to drive and maybe if I didn't drive with my foot on the brake they would have lasted longer. After many arguments he said I could leave it there for two days and they would "look" at it. I don't have two days for a 3 hour brake job nor trust them to do the work that they said they were going to do in the first place. Left 7 voicemails for the owner and vp. No response. Absolute worse customer service in the world. Would never buy a car from #libertyford again or trust them to do work on my vehicle. More
by Shannont
Employees Worked With
Danielle sales , John Ruper
November 05, 2015
Great service buying a new Ford Focus My wife and I had a nice experience buying a new Ford Focus (now tucked in the garage with our 2012 Focus). The brand sold itself but Paul LaRocco mad My wife and I had a nice experience buying a new Ford Focus (now tucked in the garage with our 2012 Focus). The brand sold itself but Paul LaRocco made the experience even better, with informed details and suggestions that helped without denting our step-at-a-time approach. More
by FocusAgain
Employees Worked With
John Ruper, Paul LaRocco, Mike Pindroh
September 25, 2015
I'd rate it a Zero if I could The service department is a complete joke at this Ford dealership. I had a 9:40am appointment for an oil change and tire rotation. Both when I calle The service department is a complete joke at this Ford dealership. I had a 9:40am appointment for an oil change and tire rotation. Both when I called to make the appointment and, and after handing my keys off, I was told that it would take 90-minutes. It was made clear that I was waiting for the car. 2 hours later I inquire if my car is done. They had not even brought it in to start any of the services yet. I was told it would be at least another hour. Total lack of customer care and service. This Ford dealership is literally down the street from my house, but I will be traveling to the dealership I bought the car from for all future service based upon this instance. I have a call in to the service director and am waiting to hear back. I'd rate this place a zero if I could. More
by joshskerl
Employees Worked With
Nicole Nahm
September 15, 2015
Collision Center Top notch service from Collision Center. They were completely thorough in keeping me up to date on information, the guys were friendly and even helpe Top notch service from Collision Center. They were completely thorough in keeping me up to date on information, the guys were friendly and even helped me unlodad groceries from my rental and back into my car! More
by mel44129
Employees Worked With
Brett, Dave Gerda
September 05, 2015
purchased 2014 escape titanium excellent service, salesman was very knowledgeable and friendly. Met our needs and everyone there thanked us multiple times for our business. Have u excellent service, salesman was very knowledgeable and friendly. Met our needs and everyone there thanked us multiple times for our business. Have used service in the past and also very friendly and fixed the first time. More
by barbera2015
Employees Worked With
AJ Bruno, Mike Pindroh, Matt Palffy
August 14, 2015
Good treatment, knowledgeable sales rep, good car and price Drove from Erie, Pennsylvania to Parma Heights, Ohio to look at a used 2015 Ford Fusion that I saw on cars.com, and ended up buying it. The car was be Drove from Erie, Pennsylvania to Parma Heights, Ohio to look at a used 2015 Ford Fusion that I saw on cars.com, and ended up buying it. The car was beautiful, the price very good, and I was treated very well by sales rep A.J. Bruno and the others I dealt with. Mr. Bruno was very knowledgeable, helpful and friendly, and a pleasure to deal with, unlike dealings I've had at other car dealers in the past. Liberty Auto was also very good to deal with as far as the purchase price, and gave me a fair trade-in on my old vehicle. I would highly recommend Liberty Auto, and the sales rep, Mr. Bruno. More
by Chuck from Pennsylvania
Employees Worked With
Katie, I don't know her last name, who answered the phone when I initially called and lined me up with Mr. Bruno., AJ Bruno, Matt Peters, Matt Palffy
