Liberty Ford Parma Heights

HORRIBLE EXPERIENCE Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. Th Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. They billed Ford for the repair and have never once responded to all of my calls and emails requesting repair completion of the AIRBAGS. The people who I called were the Service Manager and General Manager. They won't even call you back! Do not go to Liberty Ford Parma Hts, members of the general public! You will be ripped off and will not receive good service! BEWARE!!!! WARNING!!!! More

The service department is very friendly. When checking in anyone who has helped me has been very friendly. I have always had to wait for any work to be done and the staff has kept me up on t When checking in anyone who has helped me has been very friendly. I have always had to wait for any work to be done and the staff has kept me up on the progress of the work being done. This is the 2nd car I have bought from Liberty Ford Parma Heights. More

Service I brought my car in for an oil change and rotation. My service advisor was Leon Rafael. He was very friendly, checked to see if my car was on a recall I brought my car in for an oil change and rotation. My service advisor was Leon Rafael. He was very friendly, checked to see if my car was on a recall list ( it was) and promptly took care of it. AND washed my car also. Thank you Leon. More

Purchased and least from this dealer I’m not a car expert but I feel like I got took advantage of I bought a 15 escape with a great trade in 3 years ago brought it in to trade after 3 yea I’m not a car expert but I feel like I got took advantage of I bought a 15 escape with a great trade in 3 years ago brought it in to trade after 3 years in the same condition it left it . The tell me it’s not worth what I own on it .I beg to differ but after my 6 hour stay in the dealership I did leave with a lease that after I thought about it wasn’t a good deal at all . More

Great experience and a very good deal We bought a 2014 CPO Ford Edge Limited from Internet Sales Specialist AJ Bruno. AJ was great to deal with. We got a great offer on our trade and th We bought a 2014 CPO Ford Edge Limited from Internet Sales Specialist AJ Bruno. AJ was great to deal with. We got a great offer on our trade and the Edge we purchased was a great value. A great car buying experience. I am pleased to commend Liberty Ford Parma Heights., AJ Bruno and the Liberty team. Would buy again from this dealership! More

AJ Bruno - First Class! I recently did a buy-out of my 2015 Explorer after a 3 year lease. AJ Bruno is the Lease Mgr. He did his best to encourage me to go into another lea I recently did a buy-out of my 2015 Explorer after a 3 year lease. AJ Bruno is the Lease Mgr. He did his best to encourage me to go into another lease but, after he understood that I was definitely going to do the buy-out he was very cooperative and understanding. He provided me with everything I needed to get financing from my own credit union and responded immediately to the information and documents requested. On the final day of the buy-out he was extremely pleasant and very well organized. He had all of his paperwork ready for me to sign and he made sure that I didn't have a long wait when signing additional documents with their finance department. This morning he made a follow-up call just to be sure that everything went through as planned. Even though I didn't lease or purchase a new vehicle, AJ was pleasant, very professional and made dealing with Liberty Ford painless. I would recommend him to anyone interested in buying or leasing a car. Thanks AJ! More

Awesome I worked with AJ, I cant tell you how awesome he was. If you want a new car talk to him. I worked with him for nearly 3 months for the right vehicle. I worked with AJ, I cant tell you how awesome he was. If you want a new car talk to him. I worked with him for nearly 3 months for the right vehicle. Extremely knowledgeable and very personable. More

Good experience @ Liberty We are very happy with our new to us Ford Edge. Dennis Spisak helped us find the "right one". Hadn't really considered an Edge but he suggested a test We are very happy with our new to us Ford Edge. Dennis Spisak helped us find the "right one". Hadn't really considered an Edge but he suggested a test drive. He addressed all of our needs as far as what we were looking for. Then he promptly addressed the things he agreed to if we purchased this vehicle. I've purchased several vehicles over my life time and have to say, this has been my best experience at any dealership I've ever visited. More

Poor Customer Service I had bought 2 vehicles, and leased 2 vehicles from Liberty Ford in Parma Hts, over the last 4 years. Wow. What a mistake. There were so many problems I had bought 2 vehicles, and leased 2 vehicles from Liberty Ford in Parma Hts, over the last 4 years. Wow. What a mistake. There were so many problems with the Service Dept., but will only share a few. AC in for service several times, but not fixed. They would not put the gauges on to see what the issue was. We later found out that the ac was not fully charged at the factory. Hours wait for oil changes. Incomplete service where only a portion of items needing service were not completed. My salesperson did try to help, but to no avail. My son's truck went in for an oil changes, and tire rotation, and they did not tighten the lugs on one of the tires, and it almost fell off. Major safety issues. Finally, my salesperson assured me a loaner vehicle with all the issues I have had, but there was not one ready for me. He forgot to set it up. This is the last straw for me. By the way, I had left several messages with the owner of this dealership, and he never called me back. He must not be too concerned about customer service. My suggestion is to find another dealership. More

Phenomenal Service Car shopping is by no means on my list of favorite things to do, and after a long day of visiting several other dealerships I made it to Liberty Ford Car shopping is by no means on my list of favorite things to do, and after a long day of visiting several other dealerships I made it to Liberty Ford in Parma Heights. What a breath of fresh air! Adam was friendly and so helpful when we were looking at various cars on the lot. He listened carefully to what I was looking for and was determined to find it for me. When nothing was quite the right fit on the lot, he looked online at their other stores, printing off numerous options, going over all the details with me and my parents. We were there a good while and I never felt rushed. Once deciding which of these other cars seemed most interesting to me, they were willing to bring it all the way out to their Parma Hts location so I could test drive it. When I arrived for the appointment the car was washed, pulled up and ready to go. Again, Adam was patient as we drove and looked over the car. Unfortunately it didn't end up being the best fit for me, but even after we decided to keep looking I still received several courtesy calls checking in on the car buying process, seeing if there was anything he could do to help. Me and my family wish we could have found the right car with the team over at Liberty because we would have loved to give them our business. If you're looking for someone who will work hard to find the perfect car for you and actually make the car buying experience sincerely enjoyable go find Adam at Liberty Ford in Parma Heights. It will be worth your time. More