Liberty Ford Parma Heights

Mayer was great. He anticipated my every want. He was one step ahead of me. Very polite and professional. He made my transition from one car to the other as easy as pie! step ahead of me. Very polite and professional. He made my transition from one car to the other as easy as pie! More

Started off with a few problems with my 2021 Explorer XLT, but Liberty Ford was able to redeem themselves through persistence and dedication. This is my second vehicle lease in the last 15 months (the f XLT, but Liberty Ford was able to redeem themselves through persistence and dedication. This is my second vehicle lease in the last 15 months (the first one was a Lemon Law Buyback) and they tried their best to resolve the issues with the vehicle, but the real problem is that Ford has built a vehicle that is "buggy" and without fixes and has some quality issues (body fit & finish) that simply shouldn't be present once the vehicle leaves the production facility. I was hard on the people that I dealt with but they kept to the task at hand and I was frankly impressed with their performance on the whole. More

Got service for Check engine light. Found bad oil pressure switch. Changed, found bad catalyic converter. Quoted $5,400.00 What? Got done $591.00. No thanks!! Never again. pressure switch. Changed, found bad catalyic converter. Quoted $5,400.00 What? Got done $591.00. No thanks!! Never again. More

In finding the truck that was appealing to me, I made contact with Liberty Ford in Parma Heights. They came to the call answering my questions, not that of their own agenda. I cant say the same for t contact with Liberty Ford in Parma Heights. They came to the call answering my questions, not that of their own agenda. I cant say the same for their competitors that have been relentless and still blowing up my phone and emails several weeks after I clearly told all that I had found exactly what I was seeking at another dealership. Liberty Ford however was very accommodating. When I told them my time frames, my challenges, and my goals, they honored all and did not use any persuading tactics. In fact they went over and above. I had already made the decision to move forward with a purchase the vehicle in my sights not based upon them, but because it was precisely as I desired. An example of them going above and beyond is that when I defined the day to come out, I told them that my intent was to reach out to a friend or neighbor to bring me out to dealership so that I can test drive and validate expectations of the truck. They offered with zero pressure to have someone pick me up. They actually offered to even conduct complete deal at my home. I didn't do that, but I did accept the offer for the ride, which they ended up driving the truck I was seeking for me to test drive it to the dealership making clear that I was not obligated in any way. I felt no pressure of any sort ever and only felt they had my entire best interests. Dealing with multiple Ford dealerships, Liberty has become my favored preference. I fully endorse the professionalism of all the staff members whom connected to me at Liberty Ford. More

Been buying cars from this dealership for 10+ years, great customer service all around. The sales department and the service department have always done right by us when we’ve needed them. great customer service all around. The sales department and the service department have always done right by us when we’ve needed them. More

Sales person Mayer Kahalil was informative, courteous and professional. The sales process moved smoothly, also trading in my existing vehicle, and I was still able to drive away with the new used car th and professional. The sales process moved smoothly, also trading in my existing vehicle, and I was still able to drive away with the new used car that same day. More

Very Welcoming Sales Crew during these unprecedented times! From my phone call the day before with Shawn, to entering the showroom, I was greeted welcomed by several crew members - all in compliance (masks). Th From my phone call the day before with Shawn, to entering the showroom, I was greeted welcomed by several crew members - all in compliance (masks). The showroom is also laid out with desks and chairs at distance from each other, which made me more at ease during this time. My salesman, AJ was a delight to work with, along with Mr. Nice, and Josh. More

HORRIBLE EXPERIENCE Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. Th Liberty Ford Parma Hts is ineffectual and incompetent. It was unable to complete a warranty repair correctly, yet lied and claimed it was complete. They billed Ford for the repair and have never once responded to all of my calls and emails requesting repair completion of the AIRBAGS. The people who I called were the Service Manager and General Manager. They won't even call you back! Do not go to Liberty Ford Parma Hts, members of the general public! You will be ripped off and will not receive good service! BEWARE!!!! WARNING!!!! More

The service department is very friendly. When checking in anyone who has helped me has been very friendly. I have always had to wait for any work to be done and the staff has kept me up on t When checking in anyone who has helped me has been very friendly. I have always had to wait for any work to be done and the staff has kept me up on the progress of the work being done. This is the 2nd car I have bought from Liberty Ford Parma Heights. More