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Liberty Ford Aurora
Aurora, OH
169 Reviews
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Showing 169 reviews
September 03, 2021
This service experience for me marks my return to This service experience for me marks my return to Liberty Ford Aurora (formerly Solon) for my vehicle needs including service and purchase. It fe This service experience for me marks my return to Liberty Ford Aurora (formerly Solon) for my vehicle needs including service and purchase. It feels good to be back. Danielle Hope, my service representative, patiently listened to my concerns about my 2018 Flex and fully addressed them including the water leak I was continuing to experience with my panoramic vista roof. I received a rental, the regular maintenance was timely performed (for which I paid), and my vista roof was repaired at no cost to me. (Note: This was the third time my Flex was in for leaks in my panoramic Vista roof, but the first time Liberty Ford would provide service for this issue. I leased this car from another dealer and the first leaks occurred when my vehicle had 635 miles on it and I had had it fir about three months. The second leak occurred July 2019 when my Flex had 11,950 miles on it. The third leak is this service visit. Given that this was a outstanding issue, it was recommended by the dealership where I originally leased this vehicle that I contact Ford directly. Ford Customer Relations worked directly with Liberty Ford Aurora in taking care of the water leak at no cost to me. ) It is great to know that Ford stands by its products, appreciates its longtime customers (we have been part of the Ford family for over 45 years), and that Liberty Ford Aurora once again took care of my service needs. Thank you Danielle for your the empathy, care, service, patience, and professional manner in which you took care of my Flex. It feels good to be back home! More
by CARFLEX18
Employees Worked With
Danielle Hope
August 04, 2021
Michael was a great help! Very friendly and nice! He was Michael was a great help! Very friendly and nice! He was able to get me into my dream car with the price I wanted! Thank you so much Michael! Appreci Michael was a great help! Very friendly and nice! He was able to get me into my dream car with the price I wanted! Thank you so much Michael! Appreciate ya!! More
by Lizryan25
Employees Worked With
Michael rengers
July 14, 2021
In August of 2020 I was searching across several states for a very specific vehicle: a black 2016 Kia Sorento SXL AWD. I reached out to Bob Scheatzle about one I had seen listed at Liberty Ford in Aurora, for a very specific vehicle: a black 2016 Kia Sorento SXL AWD. I reached out to Bob Scheatzle about one I had seen listed at Liberty Ford in Aurora, OH. I’m located in Newark, OH and COVID was raging so I couldn’t easily visit the lot. He responded very quickly even though it was a Saturday afternoon. He promptly sent me a very thorough video tour of the car. Bob was very helpful and addressed all my questions completely. I decided to buy the car so I drove to pick it up. On their final inspection before the sale, they noticed a chip in the front windshield. Before I even got to the lot the windshield had been replaced. Great customer service. It gets better. Fast forward 5,000 miles to May 2021. I got in the car, pushed the start button, and watched, horrified, as smoke rolled out from from under the hood. I had the car towed to my mechanic only to be told that my engine had locked up! Less than 90,000 miles on a 2016 Kia Sorento and the engine locked up! I called Bob to ask if there was any information that I had overlooked when I bought it that might have prevented this or ANYTHING they might know about the car that could help me. Keep in mind, the car is a Kia and Bob works at a Ford dealership. Here’s where the “above and beyond” comes into play. Bob did some research and emailed me information about a recall situation with Kia. He didn’t have to do that. He sold me a used car over 9 months earlier. His job was done. But, armed with the information from Bob, I was able to dig a little deeper and discovered a class action lawsuit settlement that included a lifetime engine warranty for certain makes and models. As it turned out, my car’s VIN was covered by the settlement’s warranty!! I now have a brand new engine in a car I love, thanks in no small part to the diligence and customer service/work ethic of Bob Scheatzle of Liberty Ford in Aurora. If you get a chance to work with Bob to buy your next vehicle, I am confident you will receive the exact same level of customer care. Thank you, Bob Scheatzle. More
by Christopher Wyant
Employees Worked With
Bob Scheatzle
July 12, 2021
I dealt with service writer named Brian Stofko this guy is a jerk he was very pushy and not up front he was condescending and arrogant very poor customer service, Very disappointing Worst service experien is a jerk he was very pushy and not up front he was condescending and arrogant very poor customer service, Very disappointing Worst service experience ever! One day repair turned into a week. Had a couple warranty repairs. They did not have the right tool to replace a faulty electronic rearview mirror. Picked up car and it was filthy inside with residue from the work and smelled like body odor. Then found the wipers weren't working right. Brought back and complained. No one wanted to take responsibility. They initially tried to push it off to another day but finally they agreed to have the wipers repaired and clean the car. They made the repair and cleaned the front but didn't have the courtesy to clean the back or run the car through the car wash. You would think they'd at least wash the entire car considering the inconvenience of a 1 day repair turning into 6. Interestingly they didn't give me a service receipt on my return today, wondering if there trying to hide from Ford and survey? Lease is up soon, don't think they gave me a compelling reason to go back! More
by Mo M
Employees Worked With
Brian Stofko
January 13, 2021
I own an independent auto repair shop. One of my customers who owns a Ford Raptor needed repairs on his transmission. I called Liberty Ford in Solon to run the VIN #. Brian, the service writer I spo customers who owns a Ford Raptor needed repairs on his transmission. I called Liberty Ford in Solon to run the VIN #. Brian, the service writer I spoke with said the vehicle is under extended warranty and offered to help. I recommended my customer to take it in and see Brian. After a week goes by the vehicle owner returns to my shop with very high praises of his experience. Brian was very professional and knowledgeable and guided him thru from beginning to end. Vehicle was done on time and repairs corrected his problem. I don't normally send my customers away for repairs but I'm glad Liberty Ford was able to help. Also, a big thank you to Brian, who treated my customer professionally and respectfully. You made my recommendation of your dealership the right choice. I think you just made a new truck sale very soon. Thanks again! More
by IamGroot
Employees Worked With
Brian Stofko
January 13, 2021
.I took my ford pickup in for routine maintenance today, . I took my ford pickup in for routine maintenance today, not only was the service fast and efficient, but everything was on time as scheduled. Not t . I took my ford pickup in for routine maintenance today, not only was the service fast and efficient, but everything was on time as scheduled. Not to mention the service manager was polite, knowledgeable and just extremely helpful. How refreshing to have such a pleasurable experience with everything going on in the world today, I would recommend Liberty in Solon to all my friends and family! More
by mtgaspar1
Employees Worked With
Brian
January 13, 2021
Brian is top notch in everything he does. attention to detail in my car needs is never in question. I have owned Fords my entire life and since meeting Brian I will have my service work handled by no one detail in my car needs is never in question. I have owned Fords my entire life and since meeting Brian I will have my service work handled by no one else. Brian is also very helpful when it comes time to move on to another vehicle. He is honest when it comes to telling me what I need and don't need with my vehicle and never worries me about overspending. I am currently driving a 2018 Ford Edge. More
by Fred
Employees Worked With
Brian Stofko
January 12, 2021
WoW, we had the best experience at Liberty Ford the other day. We were having issues with our front end on our 2006 Ford Escape, and Brian S., the customer service rep, made us feel right at home from the t day. We were having issues with our front end on our 2006 Ford Escape, and Brian S., the customer service rep, made us feel right at home from the time we walked in the door. We highly recommend using Brian, and his staff at Liberty Ford. More
by kleuzzi.marqueedoor
Employees Worked With
Brian Stofko
January 11, 2021
I'm writing this email for my mom Jean Baker that had an appointment for service today at 11:00. I needed to pick her up so we made it 10:00 that we would drop her car off. When we got there the parts need appointment for service today at 11:00. I needed to pick her up so we made it 10:00 that we would drop her car off. When we got there the parts needed were not there, My mom made the appointment 2 weeks ago. It would have been with good communication if she received a phone call explaining that the parts were not in for her scheduled day for repair. I was waiting in my car while this was going on and my mom came out to explain. I asked her to to go back in and ask if she were to leave her car if they can work on it tomorrow, She went back in and was in there for a bit so I went in to see what was the hold up. The service rep Bill that she was dealing with was on the phone and my mom was just standing there. She is 80 and has bad legs. Bill was talking on the phone with pulling down his mask to talk. The service rep across from him had his mask pulled down on the phone and was spitting into a bottle. How gross to see that! Was he using chewing tobacco? I don't know, but both my mom and myself were appalled by this in a business setting. Not to mention we felt unsafe during a pandemic with close quarters inside and staff not wearing correctly their face coverings. I voiced my concerns out loud and I don't think that the service rep Bill liked that. He appears to be a bit arrogant when he came out and asked if we wanted to go elsewhere. I asked my mom and we made the decision to leave and go have our repair done elsewhere. She did not receive an apology about the part not being there and we were told by Bill that it was not his fault. I don't care who's fault it is but it might be nice if the person on the firing line would have been a bit sympathetic as to his dealership not being prepared and lacking communication as to have a long time customer waste a trip in just to find out no repair will be performed today. Not to mention I, myself had to also make a trip in with thinking that I was needed to pick up my mom to take her home. You need better communication from staff, better attitude from staff, better personal habits from staff and better protection during the pandemic with proper face covering in place at all times. I left feeling very disturbed by how my mom was treated and the unsafe situation she was put in. More
by kslates
Employees Worked With
Bill
