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Liberty Ford Aurora
Aurora, OH
173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 173 reviews
May 11, 2023
This dealership's conduct can be likened to the tale of the Scorpion and the Crocodile, wherein the customer represents the Crocodile and the dealership embodies the Scorpion. Despite our awareness that th the Scorpion and the Crocodile, wherein the customer represents the Crocodile and the dealership embodies the Scorpion. Despite our awareness that their primary objective is to obtain our hard-earned money through deceitful means, we still choose to transact with them due to our necessity for a car. The dealership tries to lure us in with their subpar coffee and disingenuous smiles, but we remain vigilant as we know their true intentions. Unfortunately, even with our guard up, we still fall victim to their schemes and end up with a lemon. When confronted, they merely point to the contract we signed, stating that we accepted the car "as is". It is regrettable that I did not consult reviews before trusting this dealership and getting stung by their tactics. More
by Macraf
Employees Worked With
mikey
May 05, 2023
first time customer and couldn't be happier so far! ! Salesman Bob was accommodating through the process and Adam helped explain financing. I was unhappy with previous dealership and am glad I switc ! Salesman Bob was accommodating through the process and Adam helped explain financing. I was unhappy with previous dealership and am glad I switched. More
by swrodeo8
Employees Worked With
Bob Scheatzle, Adam, Nathan, Lorenzo also Eric Keitz
March 26, 2023
Talking to Manger thinking we were gonna get great deal to find out we couldn't and and a hit to credit for nothing disappointing they're just trying to get u into anything to find out we couldn't and and a hit to credit for nothing disappointing they're just trying to get u into anything More
by Ml6671
Employees Worked With
Manager
March 25, 2023
Liberty Ford of Aurora and Chris Fischer will have my business for as long as I am driving. They took great care of me and made the process so smooth. Car buying can be stressful, but not with Chris and business for as long as I am driving. They took great care of me and made the process so smooth. Car buying can be stressful, but not with Chris and his team at Liberty Ford! He is very knowledgeable and went over all the safety features of my new Ford Bronco Sport so that I felt comfortable getting behind the wheel. My growing family loves my new Bronco, thanks so much Chris & everyone at Liberty Ford Aurora! More
by Aubrey_f
Employees Worked With
Chris Fischer
February 14, 2023
If you value integrity, transparency, or any kind of professionalism stay far away from this dealership. I should have known from the beginning. I showed up to test drive a new 2022 f150. As soon as I f professionalism stay far away from this dealership. I should have known from the beginning. I showed up to test drive a new 2022 f150. As soon as I finished the test drive I like the truck and wanted to buy it.He pointed out that there were dealer options that were not showing on the website nor had been mentioned on the phone and that it would be almost another $5,000. I told them I wasn't interested and that it felt very shady . So they contact me a week later and say that some of these options they can do away with such as the paint protection and the windshield treatment and I would only pay over 2 and 1/2 grand for the other options. First red flag, they lied and said they had already done those things and wanted to charge me in the first place and now all of a sudden they had not done those things. I still would not pay the added money for dealer features that weren't advertised or even spoken of until after I was ready to make a deal after driving almost an hour. They had another truck on the lot. A 2023 platinum that I saw later. I called and asked them specifically about the dealer options before I got there and there were none. After being absolutely xxxxx on my trade-in and having the manager tell me that he wasn't even going to be able to sell my trade in he would have to auction it, I purchased this vehicle along with some Ford extended warranties. The manager even caught himself when we were negotiating and said this one doesn't have any hidden costs. As soon as he said it he tried to change and said well not hidden but you know extras. Well lo and behold I see my truck priced a week later for double what they gave me on the trade-in.... I also call around and find out that the warranties are much cheaper through other Ford dealerships so I try and cancel mine through them and the guy will not cancel it but keeps giving reason after reason I should let them stay. After I finally say to him to cancel it and I do not want any of the things he's trying to do for me he stops replying. Two days later I asked again to verify that it has been canceled and he says it could take up to 45 days. Speaking with the other dealerships I find out this is not true and that I'm due a full refund if under 30 days. . These people will literally try and say anything to scrape a few extra dollars from you. So I just called Ford directly and cancelled them. Surprise surprise they said it would take 2-3 days, NOT 45. After buying a vehicle tagged over $80,000 you would think you wouldn't have to play these kind of games. Do yourself a favor and go to a different Ford dealership. This is a good reason why you never fill out the manufacturer questionnaires and ratings until you've had the vehicle for a month and dealt with the dealership a little more than just the superficial purchase. Now you can actually say and rate the dealership how they truly deserve and oh boy am I going to. More
by jepisano
Employees Worked With
Leo Beer , Steve Bissler
September 12, 2022
Leo, John, and, the entire Liberty Ford Aurora team, went above and beyond for us when we purchased our Explorer last month! Everyone was super pleasant and down to earth. Loved them! They have a customer fo above and beyond for us when we purchased our Explorer last month! Everyone was super pleasant and down to earth. Loved them! They have a customer for life and I would recommend them to anyone looking for a different vehicle. You will not be disappointed. More
by reneelobas
Employees Worked With
Leo, John, Angelo
September 08, 2022
Absolutely terrible service department or at least their advisors. Attempted to make service appointment at Liberty Ford Aurora using their online service center calendar which every day is blocked off (gr advisors. Attempted to make service appointment at Liberty Ford Aurora using their online service center calendar which every day is blocked off (grayed out) for the rest of the year at minimal. I called twice and was transferred to service department and left two voice mails (Derrick and Brian) a couple days apart and received NO call-back. I would go somewhere else but this location is close to work so I could take a work truck in for repairs. Everyone else at Liberty Ford in Aurora seems competent, minus the service advisors..... More
by gpalocko
Employees Worked With
Derrick and Brian Service Advisors that I never heard from
