Liberty Ford Aurora

horrible. couldnt pay me to go here again. I do not have a single nice thing to say about this place. I cannot believe they are in business. We bought a 2013 car last year and it broke down 3ti I do not have a single nice thing to say about this place. I cannot believe they are in business. We bought a 2013 car last year and it broke down 3times. They were rude, did not honor our warranty and pretty much refused to help. Operator just transfers calls straight to voicemail. I absolutely have never had a worse customer service experience anywhere in my life. Trades in my junk lemon car from liberty and was won over by klabens customer service. More

advisor Terrible service. Did not honor service agreement with loaner car. Sloppy work. Very unprofessional. No compensation for being inconvenienced, not eve Terrible service. Did not honor service agreement with loaner car. Sloppy work. Very unprofessional. No compensation for being inconvenienced, not even a discounted total. F+++ is the rating they've earned & deserve. More

Recall Notice There is a recall on the 2013 Escape that I got notified about earlier this year and again last week when the parts were finally shipped to the dealer There is a recall on the 2013 Escape that I got notified about earlier this year and again last week when the parts were finally shipped to the dealerships. I called last week to set an appointment and the earliest I could get in was September 25th, when I questioned the gentleman who answered the phone on why so far out... his comment was to me " I don't make the rules and I'm telling you what my manager told me to say, and if you don't like that date you don't have to make the appointment" I was shocked at how rude he was to me--- needless to say I made the appointment for 9/25, but promptly got off the phone and called another Ford Dealership and got in next Thursday 5/7 , in fact they are going to pick up the Escape from my home at 8 am in the morning and provide me with a rental car for as long as the fix takes I realize there is nothing you can do about this, but i will tell you that I have been up to this point satisfied with the service I have gotten at Liberty , but I will also tell you that the salesman is the conduit that gets me the car, but the service department is who i rely on to keep me coming back. More

Went into buy a new car, and of course had done my research already on costs , tradeins etc......i had visited 4 dealerships around the area and found that Liberty and Rob were the only ones I wanted research already on costs , tradeins etc......i had visited 4 dealerships around the area and found that Liberty and Rob were the only ones I wanted to deal with Expreience was great, no issues , polite, answered questions Would reccommend to family and Friends More

Because of an unpleasant previous car buying experience, in which the car salesman was pushy and over eager to make a sale and not exactly truthful about what was being offered me, I wasn't expecting my vis in which the car salesman was pushy and over eager to make a sale and not exactly truthful about what was being offered me, I wasn't expecting my visit to Liberty Ford Solon to be any different. But it was clearly a difference of night and day. In fact, I am so pleased that I'm taking my time in writing this review in show of my gratitude toward the Liberty Ford Solon Team. I spent six hours on a Saturday trying to find a vehicle that would suite me and my budget. I would say, on my part, that I was very indecisive. I used a lot of their time with out finally choosing anything. My surprise came when they offered me a brand new F150 to take home over the weekend, to see if I would like it. When Monday arrived I had told them I would like it but that I needed some time to work out my finances. I wound up changing my mind again, some time later. Long story short. They never lost patience with me and they kept in touch with me until finally placing me in the right vehicle, even with the poor credit rating that I have. I'm especially appreciative to my salesman, Rob Harger. He kept on his job in the most agreeable way and put me on the road when I needed it most. Christopher Davis More

Some people would say I`m a little off my rocker for driving to Solon Ohio, from Michigan, to buy a Focus I could find closer to home, but, after finding a clean low mileage car on the internet, I calle driving to Solon Ohio, from Michigan, to buy a Focus I could find closer to home, but, after finding a clean low mileage car on the internet, I called Rob Harger at Liberty Ford who said the car "looked like new" and it does. My wife is very happy with her new car, thank you Rob, you will be the first call I make when I`m ready for my next car. Bob, from Michigan More

I recently purchased my Ford Escape from the Liberty Ford Solon, OH location. Rob Harger was the sales associate that assisted me in this purchase. Rob went above and beyond your typical customer service. Solon, OH location. Rob Harger was the sales associate that assisted me in this purchase. Rob went above and beyond your typical customer service. He mad sure that I was completely satatisfied and quickly followed up on any outstanding items. I wanted to make sure that Rob received the recognition he deserved as well as the extremely helpful staff at Liberty Ford (Solon, OH) that provided outstanding customer service. Thanks so much! -Ally More

Rob Harger was not a pushy salesman, which I cannot stand, but very calm and asked me and my husband what we wanted. We told him some options and together came up with the right vehicle. Rob also got stand, but very calm and asked me and my husband what we wanted. We told him some options and together came up with the right vehicle. Rob also got me a better price than other Ford dealerships. Now I am loving my new 2013 Ford Explorer and having fun driving it. The vehicle is so high tech it is actually fun talking to sync and telling it what I want. The best deal for me is that I can walk into Liberty Ford any day or time and say "my car is dirty" and Rob or anyone else will run it through the car wash! I also get emails from Ford reminding me of how to use all the new cool features on my new vehicle! These are very helpful. I also have a cool Liberty Calendar for 2013 on my fridge with a picture of me with my new Explorer! Love it! I was worried about buying a new vehicle and getting a slick salesman but Rob Harger is not that person. I highly recommend stopping in and just talking with him. Tell him what you are looking for, no pressure! More