Liberty Ford Aurora

Total Trust Fantastic experience with my beloved Golden Retriever at my side, for moral support!! Went to 'only' check out the Ford Escape, with plans to visit ot Fantastic experience with my beloved Golden Retriever at my side, for moral support!! Went to 'only' check out the Ford Escape, with plans to visit other dealerships. Ended the day with trading my 2009 Honda SUV in for a new, and fabulous, Escape. All because of the trust I had, and the outstanding reputation of Liberty Ford, in Solon. Great way to begin 2016! More

Very good experience with this dealership and its people!! Thanks to everyone that made my visit a great one. Traded a 2011 Explorer on a 2016 Explorer. Had my 3 Year old son with me and most everyone there Thanks to everyone that made my visit a great one. Traded a 2011 Explorer on a 2016 Explorer. Had my 3 Year old son with me and most everyone there treated him warmly. I would go there again without hesitation. More

It took a lot of work, but finally I'm a very picky person and know what I want. After finding 5 different trucks I wanted to find out they all just sold, Matt was able to find the next I'm a very picky person and know what I want. After finding 5 different trucks I wanted to find out they all just sold, Matt was able to find the next best thing. I love the truck he found and the color is growing on me. Tara convinced me that I should get a ford and am glad she did. She took care of the paperwork and all the questions I had. Even after all signing, she still helps any way she can. Steve is very knowledgeable about the trucks and showed me everything I needed to know inside and out. I also appreciate the work Tony did on the front end. Overall everything is great. More

Great Sale Price, Great Service The Service Dept. is exceptional. Took my Ford Explorer for warranty work . (second time) and the work was done as promised. Called me to let me know The Service Dept. is exceptional. Took my Ford Explorer for warranty work . (second time) and the work was done as promised. Called me to let me know is was ready for pick-up. Explained the work done. The Service Manager, Pat Clarke, as well as John Krock III & Don Lincoln , are the best! Scheduling is a pleasure and they always get the job done when promised. Also, my Sales Rep at Liberty, Stephen Rhodes is one of the Best Sales People I have dealt with since I have been buying Fords for over 30-years. Anthony De Franco More

Left me Hanging Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in Made an appt weeks before for an 8 am oil change Saturday October 24th at Liberty Ford Solon. Dropped the car off at 8:05 am, two cars ahead of me in the service bay entrance. i told them i had an appt for an oil change and my low tire pressure warning light had come on. They took my cell phone number, told me they would call when it was finished and i left to walk around. 2.5 hours later i was sitting in the showroom and nobody asked me if i needed help or was taken care of. so i went to the service desk and asked "Dude where's my car?" to which Jack (service manager?) replied "Oh i didnt realize you were waiting for it, we havent even started it yet, i'm sorry". First off, nobody asked me if i was going to wait or have somone pick me up, so they wrongly assumed i was leaving the car. Even if i left the car, why on earth would it take all day to do an oil change? Anyway i demanded my car and left in a storm of profanity but the worst part is i still need to get an oil change and i wasted 3 hours on a saturday morning during which i could have been doing ANYTHING else other than hanging out in the xxxxty showroom. Jack did not offer to make it right, he did not offer a free oil change or to move me to the head of the line. He just said "Im sorry sir". What an utter disappointment and crappy attitude. When i called back to complain he said "sir you never gave me an opportunity to fix the problem" Um, yea thats why i called back dumb xxx. You STILL missed the opportunity to correct it. More

Great experience I took my wife's van in for service,and decided to look around for a used car. I found one, took it for a ride and loved it. I wasn't pressured into a I took my wife's van in for service,and decided to look around for a used car. I found one, took it for a ride and loved it. I wasn't pressured into anything by my salesman. He explained a lot about the car, and I was impressed. He's only 19 years old, and doing this for only eight weeks. Thanks Brian Ferguson, for all your help! More

Easiest Sales Yet Effortless experience. I have a challenging credit history and they were able to get me finanaced at the amount I had budgeted. They made me a great Effortless experience. I have a challenging credit history and they were able to get me finanaced at the amount I had budgeted. They made me a great deal. Didnt try to over sell me. I told him I didnt need all the bells and whistles and got what I wanted More

Great place to do business. A wonderful experience with knowledgeable professional people. Matt, Jerry, and Brian were all super. Great positive atmosphere and selection of cars. A wonderful experience with knowledgeable professional people. Matt, Jerry, and Brian were all super. Great positive atmosphere and selection of cars. I look forward to doing business with Liberty Ford in the coming years. More

Great Exp. in buying a car. They made buying a car pleasurable. Very friendly and extremely helpful. Great dealership. Found us a Ford Escape at a great price. Stephen M Rhodes i They made buying a car pleasurable. Very friendly and extremely helpful. Great dealership. Found us a Ford Escape at a great price. Stephen M Rhodes is a great salesman and new friend. More